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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
633 Reviews

633 Reviews of Valley Buick GMC - Service Center

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October 14, 2024

Gal who answered the phone was not very friendly and it didn’t seem like she wanted to help me More

by Gabe W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand how important it is to feel welcomed and supported when reaching out to Valley Buick GMC of Apple Valley. We appreciate your feedback and would like to encourage you to reach out directly so we can address your concerns further. Your satisfaction is our priority, and we look forward to improving our service for you and all our customers. Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

Easy to schedule an appointment, work done promptly, and a nice lounge in which to wait. Also friendly employ More

by waxhawflyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We appreciate your feedback about the ease of scheduling, prompt service, and the comfortable lounge at Valley Buick GMC of Apple Valley. It's great to hear that you had a positive experience with our friendly staff. We look forward to seeing you again for your next appointment! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

Very friendly people, and great service and very informative and always willing to help!! Thanks More

by GMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with the friendly team at Valley Buick GMC of Apple Valley. Your kind words about our service and willingness to help truly mean a lot to us. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

My dealings with Valley have all been positive. Work has been completed in a timely manner and correct the first time. Randy has been very helpful in correcting a factory flaw. Alex and Scott have More

by frw52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex in the service dept.
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Oct 16, 2024 -

Valley Buick GMC responded

Thank you so much for your positive feedback! We're thrilled to hear that your experiences with Valley Buick GMC of Apple Valley have been so rewarding. It's great to know that Randy, Alex, and Scott provided excellent service, especially in addressing the factory flaw. We appreciate your trust and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

They were unable to identify the problem. I’m still having slippage in my transmission More

by matt@fpacompany.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Oct 16, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We understand that you're experiencing continued slippage in your transmission, and we appreciate you bringing this to our attention. Please feel free to reach out to us at Valley Buick GMC of Apple Valley so we can assist you further and ensure your vehicle receives the attention it needs. Your satisfaction is important to us, and we look forward to helping resolve this issue. Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

I continue to be pleased with the kindness, professionalism and expertise of everyone at Valley GMC. More

by suewied
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the kindness, professionalism, and expertise of our team at Valley Buick GMC of Apple Valley. It’s always our aim to provide exceptional service, and we’re thrilled to hear you had a positive experience. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

Stephen is a good service advisor ! Also Dustin and Brian at the body shop are great ! More

by armyftw
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Oct 16, 2024 -

Valley Buick GMC responded

Thank you for taking the time to share your positive feedback! We’re thrilled to hear that you had a great experience with our service advisor and the team in the body shop. At Valley Buick GMC of Apple Valley, we strive to provide excellent service, and it's wonderful to know that our staff, including Dustin and Brian, made a positive impact. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

I mistakenly showed up a day early for my appointment for new tires, but they were very accommodating and took in my car anyways. More

by jimschmid68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Valley Buick GMC of Apple Valley, even with the mix-up regarding your appointment. Our team strives to be accommodating and ensure your needs are met. We appreciate your understanding and hope to see you again soon for any future service! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 14, 2024

We have been coming to this dealership for almost 10 years. They are always honest and I never feel like I am being “sold” into unnecessary parts or services. Heather is awesome to work with she makes More

by roxawahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We truly appreciate your loyalty to Valley Buick GMC of Apple Valley over the past 10 years. It’s great to hear that you consistently find our service honest and straightforward. We're glad to know that Heather and our service advisors have taken excellent care of you. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

October 13, 2024

. They are always professional. The service advisors are interested in serving our desires and our needs. More

by gmyers2352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you experienced professionalism and attentive service from our advisors at Valley Buick GMC of Apple Valley. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

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