Valley Buick GMC - Service Center

Response to Request Review I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the se I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the services they are asked to. Nothing more, nothing less. I just do not like the attitude of some (few) of the employees. I also did not appreciate the fact that I was not followed up with when I requested or that when called a voice message is not always left if the call is missed. I also do not like how when a call is returned, the staff members have no idea why they called as if they do not notate our accounts. More

The best in town! Always an enjoyable experience at Valley GM. They take such great care of me and my needs. The service team is friendly and knowledgeable. And I never Always an enjoyable experience at Valley GM. They take such great care of me and my needs. The service team is friendly and knowledgeable. And I never feel like I am being taken advantage of. If you are not a customer, please give them a try! More

Oil change I was in for a scheduled oil change. I gave it a theee because it seemed to take rather long for an oil change. It took over 1.5 hours. I was in for a scheduled oil change. I gave it a theee because it seemed to take rather long for an oil change. It took over 1.5 hours. More

Great Service I have been using Valley sevice for my GMC vehicles for over 20 years. I know that I can rely on Tom Monson to tell me what needs to be done without w I have been using Valley sevice for my GMC vehicles for over 20 years. I know that I can rely on Tom Monson to tell me what needs to be done without worry that I am being oversold or otherwise unfairly treated. While I know I can probably find places with shorter appointment waiting times or less expensive prices, my past experience has shown me that the Valley dealership is a better value. More

Great service I had great service. I got a very good quality of service. I will bring my car back for service when I am in Minnesota. I had great service. I got a very good quality of service. I will bring my car back for service when I am in Minnesota. More

Great service from the right people We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make thin We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make things right. Always request Jim or either of the Toms when you bring your car here and you will have a great experience. More

Missing a step Sadly another bad service. Had high hopes because my last service was really good. Bad communication (I should say No communication) during the day Sadly another bad service. Had high hopes because my last service was really good. Bad communication (I should say No communication) during the day of what was happening or when to expect my car back. Only called me back after I called later afternoon (3pm) when I dropped my car at 8am. Also service couldn’t get a valet to bring my car around at end of day. Service advisor overheard and went to get when I walked out to get myself which I appreciate. Pulled it around and of course it hadn’t been washed. It’s my assumption when they call to say your car is ready it’s actually ready. Again I don’t go to service for a car wash but it’s something about having pride in the cars coming off their lot I would think they would want to have that shine and good feeling when a customer leaves. But then again given the actions maybe not.... More

Great Service My wife and I have been coming here for 10+ years. We have never bought a car here (Chevy and Cady owners), the service has always been outstanding an My wife and I have been coming here for 10+ years. We have never bought a car here (Chevy and Cady owners), the service has always been outstanding and fairly priced. Never a complaint. More

Service Center is awesome. Trust them completely I will always go to Valley for service and to buy cars. The Service Center is awesome. They take the time to explain and to even let you know what the I will always go to Valley for service and to buy cars. The Service Center is awesome. They take the time to explain and to even let you know what they think the issue is when you drive your car in. The prices are always fair and the repair is always 100% correct and well done. This is why I go to Valley first to buy cars. I know that the dealership is full of integrity and expertise and will always trust them completely. I can't say enough nice things and it is a blessing to find a dealership/service department who will not take advantage of you in the Metro Area!!! The people that I dealt with and always deal with are ALL excellent. More

Towed GMC with dead battery Had to have my truck towed after sitting in a parking ramp for two weeks and was able to have my vehicle back to me on the same day. Had to have my truck towed after sitting in a parking ramp for two weeks and was able to have my vehicle back to me on the same day. More