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Valley Buick GMC - Service Center
Apple Valley, MN
888 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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888 Reviews of Valley Buick GMC - Service Center
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February 04, 2025
Service appointment was timely, friendly, and professionally completed. Repairs to my vehicle were completed in a timely manner. Heather arranged for a loaner vehicle when it was discovered the professionally completed. Repairs to my vehicle were completed in a timely manner. Heather arranged for a loaner vehicle when it was discovered the repairs would be complex. Well done. More
by nstmike
Verified CustomerEmployees Worked With
February 04, 2025
She was not at all friendly. Felt bad having to make her work maybe bad day Felt bad having to make her work maybe bad day More
by STEVEKNAPMILLER
February 04, 2025
I was treated as if I were family ! ! Everybody was incredibly professional and helpful and my oil change was expedient. ! Everybody was incredibly professional and helpful and my oil change was expedient. More
by terk
February 04, 2025
Heather is like family takes great care of us and we leave laughing 😆 top notch leave laughing 😆 top notch More
by jayme.reinisch
February 03, 2025
Had truck in for alignment and few other issues about 3 weeks ago. Picked up the truck and now I have a new issue. With steering wheel straight the truck heads to the right. Made an appointment for 9:0 weeks ago. Picked up the truck and now I have a new issue. With steering wheel straight the truck heads to the right. Made an appointment for 9:00 am for last Friday. Only time I could drop it off was the evening before. I was supposed to be 9:00 am appointment and I was going to wait then drive it home. I called late in the afternoon to make sure it was ready. Casey answered the phone and said they just got it in the shop. Casey went back to see how things are going. She let me know that tires were rotated and nothing else because it was end of day. Now the truck needs to have the tires rotated back again. Only reason I didn’t give a lower score is because of Casey. She is very nice in a difficult situation. Nobody even reached out to try to make this right several days later. Now I need to get reimbursed for the alignment. Have to take the truck to another garage for alignment and to get my tires re-rotated. Good luck with your experiences More
by quimber
Employees Worked With
Casey
February 03, 2025
Scott is a very rare find in the, I will call customer service aspect of his job. So personable, make you feel welcomed at the Valley dealership. service aspect of his job. So personable, make you feel welcomed at the Valley dealership. More
by 2spree
Employees Worked With
February 03, 2025
The service department was ready for me when arrived on time and took my vehicle right in for service. They were courteous and listened to what I needed done. Service was done properly and promptly. time and took my vehicle right in for service. They were courteous and listened to what I needed done. Service was done properly and promptly. More
by thecarpentershop
February 03, 2025
Service appointment was timely, friendly, and professionally completed. Fair price for oil change. Excellent dealership. professionally completed. Fair price for oil change. Excellent dealership. More
by BKORTE46
Employees Worked With
January 31, 2025
I dropped my truck off on Tuesday night to have it looked at on Wednesday. They didn't look at it until Friday. The tech spent about 10 minutes looking at it and said it was normal at on Wednesday. They didn't look at it until Friday. The tech spent about 10 minutes looking at it and said it was normal More
by jkesti2277
Employees Worked With
Kasey
