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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
888 Reviews

888 Reviews of Valley Buick GMC - Service Center

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February 10, 2025

I set up my oil appointment with someone on the phone I show up on. 1/30/25 they told me appt was not in the system.had to reschedule, for 2/3/25 I lost an entire day coming back and forth ..not happy . More

by PABLOJR1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Stensrud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand how frustrating it must have been to arrive for your oil appointment only to find it wasn't in our system. We appreciate your feedback and want to assure you that we are committed to improving our processes at Valley Buick GMC of Apple Valley. If you have any further concerns, please feel free to reach out to us directly. We hope to provide you with a better experience in the future. Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

Thank you for getting me squeezed into the schedule for an oil change before I picked up my car from the body shop! Also, thank you to the kind person who detailed my car too! A VERY welcome surprise!! More

by Sarah K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Mullett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin at the body shop
Feb 12, 2025 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We're delighted to hear that we could fit you in for an oil change and that you enjoyed the detailing surprise for your car. At Valley Buick GMC of Apple Valley, we strive to provide exceptional service to all our customers. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

Quick efficient warranty work handled with a professional attention and efficiency. Nice job to all. More

by chris
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Valley Buick GMC responded

Thank you, Chris, for your wonderful feedback! We're thrilled to hear that you had a quick and efficient experience with the warranty work at Valley Buick GMC of Apple Valley. Our team takes pride in providing professional service, so your kind words mean a lot to us. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

During my service time Tom the service writer ensured that I was taken care of. He provided a shuttle for me to be able to go where I needed to. The repair was quick ,and the repair for the part that i More

by Jslangley75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Tom provided you with excellent service during your visit to Valley Buick GMC of Apple Valley. It's great to know that you felt well taken care of and that your repairs were handled efficiently. We look forward to getting that part installed for you once it arrives. If you need anything else, please don't hesitate to reach out. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

Quick service, and found a problem another service garage could not. Only wished they had coupons More

by dandeblarson
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Soller
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We're glad to hear that you received quick service and that we were able to identify a problem that another garage could not. Your feedback about coupons is appreciated, and we will keep that in mind. We hope to see you again at Valley Buick GMC of Apple Valley! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 06, 2025

Very personable. They put someone on my truck right at the appointment time. The work was done in less than the quoted time. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with your truck service at Valley Buick GMC of Apple Valley. It’s fantastic to know that our team was personable and efficient, completing your work ahead of schedule. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 05, 2025

Heather has been great to work with and is always informing me of what work is being done and keeping me informed when truck will be complete. Steve the service tech is the best in the business! He More

by karsty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Rue
Feb 08, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear about your positive experiences with our team at Valley Buick GMC of Apple Valley. It’s great to know that Steve and Dustin provided you with excellent service and kept you informed throughout the process. We appreciate your kind words and your trust in us. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 05, 2025

Scott is always so helpful when we have our vehicles serviced. He always keeps us informed of any problems we may have. More

by Slerbakken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We appreciate your kind words about Scott and are thrilled to hear that he has been so helpful during your vehicle servicing. At Valley Buick GMC of Apple Valley, we strive to keep our customers informed and supported. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 05, 2025

Done business there for over 3 years Always been satisfied. They adhere to appt, so don't have to wait long. More

by jocye.sinding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

Valley Buick GMC responded

Thank you for your kind words! We truly appreciate your loyalty over the past three years and are thrilled to hear that you've consistently been satisfied with your experience at Valley Buick GMC of Apple Valley. We pride ourselves on timely service and look forward to continuing to meet your needs in the future. Please don't hesitate to visit us again! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 04, 2025

I am very happy with the service and honest assessment of the repairs that are needed and what the priorities of work are. More

by wschuett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you are happy with the service you received at Valley Buick GMC of Apple Valley. Our team strives to provide honest assessments and prioritize work effectively for our customers. We appreciate your feedback and look forward to serving you again! Sincerely, The Team at Valley Buick GMC of Apple Valley

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