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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
507 Reviews

507 Reviews of Valley Buick GMC - Service Center

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September 08, 2024

Scott Soller is difficult to work with and unprofessional. He was dismissive on my initial appointment call, and argumentative on the service update call. He became upset when I asked several More

by paloma_mafra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Soller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ladino?
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Sep 10, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand that communication is essential when it comes to vehicle service. At Valley Buick GMC of Apple Valley, we strive to provide a welcoming environment and are committed to ensuring our customers feel heard and supported. Your feedback is valuable, and we encourage you to reach out directly so we can address your concerns and improve our service. We hope to have the opportunity to assist you better in the future. Sincerely, The Team at Valley Buick GMC of Apple Valley

September 07, 2024

The job took twice as long as advised, but friendly staff & comfortable waiting area made up for it. More

by hattrickrichfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Valley Buick GMC responded

Thank you for your feedback! We appreciate your understanding regarding the time it took to complete your service. We're glad to hear that our friendly staff and comfortable waiting area contributed positively to your experience at Valley Buick GMC of Apple Valley. We hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 07, 2024

Friendly, competent, and accessible service for a reasonable price. And they are a short distance from me. More

by cjaljets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Mullett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Valley Buick GMC responded

Thank you for your positive feedback! We’re thrilled to hear that you found our service to be friendly, competent, and accessible at Valley Buick GMC of Apple Valley. We appreciate you taking the time to share your experience and hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 06, 2024

I have been treated very, very, nicely at your dealership and will have all my maintenance and service done there. Scott is a real asset to your dealership. He kept me informed about everything going on wi More

by macktruckingllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear you had a great experience at Valley Buick GMC of Apple Valley. It's fantastic to know that Scott made such a positive impact during your visit and kept you informed about your vehicle. We truly appreciate your trust in us for your maintenance and service needs. We look forward to seeing you again! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 06, 2024

Great service, friendly employees. Valley GMC feels like a small hometown dealership and always does a great job for all of our vehicles. More

by User-3c29b09990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review, Denise! We're thrilled to hear that you experienced great service and found our team to be friendly at Valley Buick GMC of Apple Valley. We strive to create a welcoming atmosphere that feels like home while taking great care of all your vehicles. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 04, 2024

The team was great! Got my vehicle back sooner than expected which I’d never experienced anywhere else. More

by dino.joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Valley Buick GMC responded

Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our team at Valley Buick GMC of Apple Valley and that we could get your vehicle back to you sooner than expected. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 03, 2024

Steven in your service department was fantastic. He worked with my extended warranty provider to get a tie back released from Lupient..saved me time and a lot of money and got the truck back to me More

by jaxx2x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Swinford
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Sep 05, 2024 -

Valley Buick GMC responded

Thank you! We truly appreciate your kind words about our service department and are thrilled to hear that Steven was able to assist you so effectively with your warranty. It's wonderful to know that he could help you save both time and money while ensuring your truck was ready for the holiday weekend. We look forward to seeing you again at Valley Buick GMC of Apple Valley! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 03, 2024

Great dealerships on built on great service departments and that is why Valley Buick GMC is #1 More

by bneuerburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you appreciate the great service at Valley Buick GMC of Apple Valley. Our team is dedicated to providing top-notch service, and your recognition of our efforts means a lot to us. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 03, 2024

Scott has aways been kind and helpful to me whenever I came in for service on my vehicle. Always a pleasure to come in and see him and the other staff. More

by mallw1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Valley Buick GMC responded

Thank you! We truly appreciate your kind words about your experiences at Valley Buick GMC of Apple Valley. It's wonderful to hear that you have consistently received kind and helpful service from our team. We look forward to welcoming you back for your next visit! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 03, 2024

Very nice! Always have a good visit and enjoy the atmosphere Everyone is very helpful. More

by jtl.lallak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you always have a great experience at Valley Buick GMC of Apple Valley and enjoy the atmosphere. Our team is dedicated to providing helpful service, and we appreciate your recognition of their efforts. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

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