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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
794 Reviews

794 Reviews of Valley Buick GMC - Service Center

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January 10, 2025

There was grease and handprints on the outside of my truck. The seat plastic and floor paper were still in there. The next oil change sticker was ridiculously placed. Just seemed sloppy overall when it More

by Gjavenis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Valley Buick GMC responded

Thank you for sharing your feedback with us. We understand your concerns about the condition of your truck and the placement of the oil change sticker. At Valley Buick GMC of Apple Valley, we strive for high standards and appreciate your input as it helps us maintain them. Please feel free to reach out to us directly so we can address this matter further. We hope to provide you with a better experience moving forward. Sincerely, The Team at Valley Buick GMC of Apple Valley

January 10, 2025

Very Impressed with service leadership. I bought the top service program for my Denali and when there was some Doubt of what my service guarantees coverage for, Randy assured me of what I More

by carltonrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Mullett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with our service leadership and that Randy was able to provide you with the assurance you needed regarding your Denali's service program. We value long-term partnerships just like you do, and it's great to know that we could make you feel confident in your experience with us at Valley Buick GMC of Apple Valley. We appreciate your loyalty and look forward to serving you again! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 07, 2025

Great people to work with, very responsive and feel comfortable. Work is completed and done in reasonable time. More

by nlhlakeville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team at Valley Buick GMC of Apple Valley. We strive to be responsive and make our customers feel comfortable throughout the process. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 06, 2025

Long time customer. Quick, friendly service. Knowledgeable staff. Gets the jobs done as needed. Thx. More

by petersonusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Valley Buick GMC responded

Thank you so much for your kind words! We truly appreciate your loyalty as a long-time customer of Valley Buick GMC of Apple Valley. It’s great to hear that you enjoyed our quick and friendly service, as well as our knowledgeable staff. We look forward to seeing you again for your next visit! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 05, 2025

Easy to work with. Reasonable prices. Quick and friendly service. Will be a repet customer. More

by craftymammaof2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We appreciate your kind words about our reasonable prices and friendly service at Valley Buick GMC of Apple Valley. We're thrilled to hear that you found it easy to work with us and we look forward to welcoming you back as a repeat customer. If you need anything in the future, don’t hesitate to reach out! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 03, 2025

All services are consistently performed as expected, so the product is reliable. At my last service experience with this dealer, the staff was cold at best, but the initial word that comes to mind is “rude More

by a.elder.ae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Valley Buick GMC responded

Thank you for your feedback. We appreciate you taking the time to share your experience at Valley Buick GMC of Apple Valley. We're glad to hear that our services have been reliable for you. However, we understand your concern regarding our staff's customer service. Your experience is important to us, and we want to ensure that every visit meets your expectations. Please feel free to reach out to us directly so we can address this matter further. Thank you for choosing Valley Buick GMC of Apple Valley, and we hope to serve you better in the future. Sincerely, The Team at Valley Buick GMC of Apple Valley

January 03, 2025

Great service and nice people excellent experience with the limited wait time good service for More

by Franklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Valley Buick GMC responded

Thank you, Franklin, for your wonderful feedback! We're thrilled to hear that you had an excellent experience with us at Valley Buick GMC of Apple Valley. It's our goal to provide great service and a welcoming atmosphere, and we're glad to know that you appreciated our efforts. We look forward to serving you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 03, 2025

I made an appointment, they were prompt on time and took care of the problem long before I thought it would be ready. Excellent job by the dealership, especially Scott. More

by Rjhaas84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Valley Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us at Valley Buick GMC of Apple Valley. It's great to know that Scott and our team were able to assist you promptly and efficiently. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 02, 2025

Very good customer service, good quality work, I will use this service center again in the future More

by abeleber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you received great customer service and are pleased with the quality of our work at Valley Buick GMC of Apple Valley. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 02, 2025

We have purchased our last six vehicles from Valley! We love our sales man Connor but we also like working with Joel for financing. Everyone is so friendly. Connor really knows his vehicles and helps More

by Vickikelcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Valley Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you've chosen Valley Buick GMC of Apple Valley for your last six vehicles. It's wonderful to know that Connor and Joel have made your experience enjoyable and that their expertise has been helpful. We truly appreciate your loyalty and look forward to assisting you with your future vehicle purchases. Don't hesitate to reach out whenever you have questions! Sincerely, The Team at Valley Buick GMC of Apple Valley

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