Valley Buick GMC - Service Center

Not Awesome at All I brought my 2018 Sierra 1500 pickup in because the park assist sensors have performed intermittantly at least a half dozen times since I purchased th I brought my 2018 Sierra 1500 pickup in because the park assist sensors have performed intermittantly at least a half dozen times since I purchased this truck. I brought it in for service on March 7th. Valley had the truck for nine days to diagnose and troubleshoot the problem. * Service Dept. was uncertain and confused about the occurrence of this problem * Service writer gave me internet documentation about how the sensors work and may not work - essentially telling me I need to read my owners manual with regard to this systems operation. * Dealership drove my vehicle for 95 miles during this nine days and neglected to put any fuel in it. * The drivers seat was left dirty and grimy from shop techs * Last but not least - The problem is not fixed and sensors still fail when wet or car washed More

Great service Great customer service. Always friendly. Long time customer. Won’t go anywhere else. Will be leading a new Buick soon. Won’t buy/lease from anywhe Great customer service. Always friendly. Long time customer. Won’t go anywhere else. Will be leading a new Buick soon. Won’t buy/lease from anywhere else. More

Excellent service Tom Monson is always friendly and he has excellent customer service skills. He goes above and beyond. the wait time wasn't too long which I appreciate Tom Monson is always friendly and he has excellent customer service skills. He goes above and beyond. the wait time wasn't too long which I appreciate. thank you!!! More

Oil change Another excellent experience!!! The staff is always friendly & efficient. Tom went above & beyond to be helpful & always explains things very well! Another excellent experience!!! The staff is always friendly & efficient. Tom went above & beyond to be helpful & always explains things very well! I will definitely be back! More

a great experience I broght my 2013 Regal in for an oil change and Mr Earhart saw that it was done professionally and on time, I have always been treated with courtesy a I broght my 2013 Regal in for an oil change and Mr Earhart saw that it was done professionally and on time, I have always been treated with courtesy at Valley Buick. More

Easy access to prompt service We bought the car at Valley Buick and find it to be close to home and very easy for friendly service. The waiting room is comfortable for the short w We bought the car at Valley Buick and find it to be close to home and very easy for friendly service. The waiting room is comfortable for the short wait for the service to be performed. And we can look over the nice shiny new models while waiting. More

Not pleased. First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it First off the green card mailed to me had the name Tom Stensrud with a hand written number that was illegible. I called what I thought it was and it was wrong so I called the number on the orange card that was printed. I was told by Heather that I could bring my 2019 GMC Sierra in on Tuesday 3-12-19 and it would take half a day, she also wanted me to get my oil changed. I told her I have only 2,000 miles on the truck at this time. I asked if I could drop it off on Monday because I had the day off. She said yes. I lined up a ride with my son to pick me up and bring me home. When I pulled into the lot, I got out and was yelled at by an employee and said I could not park there. I was upset at the tone he used and being scolded by him. Anyway, my son came (made an extra trip for me and took me home to Lakeville. I was called a couple hours later and told that my truck was done???? My appointment wasn't until Tuesday. Now how do I get back and pick it up. I could have waited there or walked to a store instead of inconveniencing everyone else. I called my wife and she drove home from St Paul and brought me to the dealership to pick up my vehicle. I received from OnStar services that my tire pressures were low. When I got the truck home from the service department, they were still low. No one checked the air in the tires and I thought that maybe it would have been washed, but it wasn't. I am very displeased with the service. I don't feel appreciated as a customer, or that I am valued. Why wasn't a loaner vehicle provided? Why was the truck done in half the time stated and the day before it was scheduled. It was difficult to arrange rides from other people to get there and drop it off and to pick it up. More