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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
508 Reviews

508 Reviews of Valley Buick GMC - Service Center

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April 18, 2019

Vehicle service for my '2016' GMC Sierra 1500 p.u. I had set up my latest oil change and tire rotation through 'Scott' in the service department. From start to finish all went as smoothly as possible. More

by scanlon7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2019 -

Valley Buick GMC responded

Hello, We are so happy to hear Gary and Scott were so helpful in this process for you! We look forward to continuing to earn your business in the future!

April 17, 2019

Waited too long I waited during the oil change and it took close to 2 hours. It was too long of z wait. Perhaps you are scheduling too many at the same time More

by cindybrask
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2019 -

Valley Buick GMC responded

Hello, We are always looking at ways to improve our customer's experience. Thank you for letting us know this information.

April 17, 2019

Old car maintenance Valley takes just as good care of our old Century as they do our new Regal. We got a great deal on tires and a loaner car too while the Century was be More

by LaurieD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2019 -

Valley Buick GMC responded

Hello, We are so happy to hear, that Randy takes great care of your vehicles, not matter what year! We look forward to continuing to earn your business in the future!

April 16, 2019

Recall on my 2016 Acadia Your service department and Tom were once again were exceptional. I tell my family and friends to bring their vehicles here no matter what make of ca More

by griffsvob
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Monson
Apr 16, 2019 -

Valley Buick GMC responded

Hello, We are so happy to hear Tom and the service department never steers you wrong! We look forward to continuing to earn your business.

April 15, 2019

Very pleased with their service. I had an issue come up with my vehicle late in the afternoon while fueling. I brought it in, without an appointment, and was able to have the problem More

by steve.buckner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Valley Buick GMC responded

Hello, Thank you! We are so happy to hear the service department was able to get you in, out and on your way! We look forward to continuing to earn your business.

April 11, 2019

Waiting over an hour for a scheduled oil change? It was pleasant enough. Waiting room is fine. It should not take over an hour to an oil change that I had an appointment for. Service people were a More

by toddtschida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Valley Buick GMC responded

Hello, Thank you for your review, we are always working to improve the customers experience. Your review will help us! We look forward to continuing to earn your business!

April 11, 2019

Friendly Service Nice service got car in a quickly and had the repair done. In a day it was done and ready to go so my son to drive and get ready for driving test More

by dheimel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Valley Buick GMC responded

Hello, We are so happy to hear your vehicle was all ready to go for your son's test. We look forward to continuing to earn your business in the future!

April 10, 2019

Flat tire Got me in on a Saturday afternoon only a few hours before the closed. Everyone was great and got me up and running in no time. More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Earhart
Apr 16, 2019 -

Valley Buick GMC responded

Hello, We are so happy to hear the service department was able to get your tire taken care of and fixed! We look forward to continuing to earn your business.

April 09, 2019

Went above and beyond to help Had an atypical repair that the Valley service center was not equipped to service. The service department went outside the normal cadence and helped More

by MDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Valley Buick GMC responded

Hello, We are so happy to hear your atypical repair was taken care of and that Heather and Randy were able to help! We look forward to continuing to earn your business.

April 06, 2019

Friendly, Prompt Service Heather was my service associate. I found her very knowledgeable when I discussed my car's problem. She assured me that they would get to the botto More

by JUDY.S.MILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Valley Buick GMC responded

Hello, We are so happy to hear Heather and the service department met your expectations. We look forward to earning your business in the future!

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