Valley Buick GMC - Service Center

Missing a step Sadly another bad service. Had high hopes because my last service was really good. Bad communication (I should say No communication) during the day Sadly another bad service. Had high hopes because my last service was really good. Bad communication (I should say No communication) during the day of what was happening or when to expect my car back. Only called me back after I called later afternoon (3pm) when I dropped my car at 8am. Also service couldn’t get a valet to bring my car around at end of day. Service advisor overheard and went to get when I walked out to get myself which I appreciate. Pulled it around and of course it hadn’t been washed. It’s my assumption when they call to say your car is ready it’s actually ready. Again I don’t go to service for a car wash but it’s something about having pride in the cars coming off their lot I would think they would want to have that shine and good feeling when a customer leaves. But then again given the actions maybe not.... More

Great service from the right people We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make thin We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make things right. Always request Jim or either of the Toms when you bring your car here and you will have a great experience. More

Great Service My wife and I have been coming here for 10+ years. We have never bought a car here (Chevy and Cady owners), the service has always been outstanding an My wife and I have been coming here for 10+ years. We have never bought a car here (Chevy and Cady owners), the service has always been outstanding and fairly priced. Never a complaint. More

Service Center is awesome. Trust them completely I will always go to Valley for service and to buy cars. The Service Center is awesome. They take the time to explain and to even let you know what the I will always go to Valley for service and to buy cars. The Service Center is awesome. They take the time to explain and to even let you know what they think the issue is when you drive your car in. The prices are always fair and the repair is always 100% correct and well done. This is why I go to Valley first to buy cars. I know that the dealership is full of integrity and expertise and will always trust them completely. I can't say enough nice things and it is a blessing to find a dealership/service department who will not take advantage of you in the Metro Area!!! The people that I dealt with and always deal with are ALL excellent. More

Towed GMC with dead battery Had to have my truck towed after sitting in a parking ramp for two weeks and was able to have my vehicle back to me on the same day. Had to have my truck towed after sitting in a parking ramp for two weeks and was able to have my vehicle back to me on the same day. More

Quality Work!!! Easy to schedule appointment. Good diagnostics: They always clearly understand the problem or service needed. They do not do more than is needed bu Easy to schedule appointment. Good diagnostics: They always clearly understand the problem or service needed. They do not do more than is needed but take care of the issue or service. Friendly staff. Great waiting area. Reasonable prices. Can't say enough about the wonderful service and peace of mind the Service Department provides. They even wash my car for me!! More

Oil Change and tire rotation Quick and easy. Tom Monson took care of writing up my concerns with noisy brakes along with oil change, all concerns were address and fixed and I was Quick and easy. Tom Monson took care of writing up my concerns with noisy brakes along with oil change, all concerns were address and fixed and I was on my way. Always friendly staff! While I wait, I get to walk around and visit with the rest of the great staff who helped me lease my current 2018 GMC Terrain. More

Great Experience as usual, friendly staff As is typical for service appointments my work was done in a thorough and timely, professional manner. Randy has always been great to deal with and I As is typical for service appointments my work was done in a thorough and timely, professional manner. Randy has always been great to deal with and I'd recommend Valley Buick for anyone seeking honest and reliable service. More

I LOVE Valley Buick GMC in Apple Valley Always friendly when you bring your car in to be serviced. They always make sure you know what is being done and why. I honestly cannot say anything Always friendly when you bring your car in to be serviced. They always make sure you know what is being done and why. I honestly cannot say anything negative about the service. More

Oil. Change - oil filter leaked oil, no urgency to fix the p Approximately a month and a half ago I had a oil change at your garage A short time later I noticed my car was leaking oil. My car never leaked oil. Approximately a month and a half ago I had a oil change at your garage A short time later I noticed my car was leaking oil. My car never leaked oil. I called your service dept to get an appointment to look at where the oil was leaking from. I told a service employee my car began leaking oil after a oil change at their garage. I was told they couldn't look at my car for a week. Monday I brought my car back to your garage to check out the leak. The oil filter gasket was leaking. No one in the service department talked to me about this problem which could have destroyed my engine. The lady at the billing desk told me my car was done and she gave me a no charge invoice with a statement that the gasket on the oil filter was leaking and it should have been replaced at the time the oil was changed. I don't want to make a big deal about this problem-just doing your review. All the employees I have worked with have all been very nice and friendly. More