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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
635 Reviews

635 Reviews of Valley Buick GMC - Service Center

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August 15, 2024

Helpful customer service rep Alex L . When I had to come back a second time to put the gasket on the Trans Alex got me right in. More

by abjnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALEX L
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Aug 16, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that Alex provided you with helpful customer service and was able to assist you promptly when you returned to Valley Buick GMC of Apple Valley for your gasket. We appreciate your feedback and hope to see you again for any future needs! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 15, 2024

They are efficient and do a good job at explaining what needs to be done and what was done. Thank you More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
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Aug 16, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're glad to hear that you found our team at Valley Buick GMC of Apple Valley to be efficient and thorough in explaining everything. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 14, 2024

All of the employees provide excellent customer service. Alex was amazing and because of how I was treated , I will be a loyal customer. Keep up the great work. Terry Hetfield More

by MISSTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex L, Linda- receptionist
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Aug 14, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you received excellent customer service from our team, especially from Alex. Your loyalty means the world to us, and we look forward to serving you again at Valley Buick GMC of Apple Valley in the future. Keep in touch and see you next time! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 14, 2024

Bally Buick Service and Body shop customer experience was excellent as usual. I always have a great experience with them. More

by susandanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Dwyer
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Aug 14, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that your experience with Valley Buick GMC of Apple Valley's service and body shop was excellent as always. We appreciate your loyalty and look forward to providing you with great service again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 14, 2024

I have dealt with Scott Soller from the beginning and he has been awesome to work with.. More

by wbrady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Scott has provided you with an awesome experience at Valley Buick GMC of Apple Valley. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 14, 2024

We love this dealership - everyone is friendly, courteous and helpful. Service department is outstanding. Work is done efficiently and it is usually easy to get an appointment quickly. Would not purchase More

by dimikelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you love Valley Buick GMC of Apple Valley and appreciate the friendliness and efficiency of our team, especially in the service department. Your loyalty means a lot to us, and we look forward to assisting you with your future vehicle needs. Don't hesitate to reach out anytime! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 13, 2024

Very responsive, but this return visit was due to not fixing original problem blown engine completely. More

by Valley GMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Valley Buick GMC responded

Thank you for your feedback! We appreciate your recognition of our responsiveness. We understand the importance of resolving issues like the one with your engine, and we want to ensure we address it effectively. Please feel free to reach out to us directly at Valley Buick GMC of Apple Valley so we can work towards a solution together. Your satisfaction is important to us! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 12, 2024

Service writer was very helpful and friendly. Would ask for him again for any future work. More

by millstl
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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Aug 13, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that our service writer was helpful and friendly during your visit to Valley Buick GMC of Apple Valley. We look forward to seeing you again for any future work! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 12, 2024

Alex was very courteous and helpful. All of my tires were under the recommend tire pressure of 36. I did go to discount tire to have the proper pressure placed in the tires. More

by reg.prather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 13, 2024 -

Valley Buick GMC responded

Thank you for your feedback and for choosing Valley Buick GMC of Apple Valley. We're glad to hear that our team was courteous and helpful during your visit. Your input about the tire pressure is appreciated, and we're happy you were able to get that taken care of. If there's anything else we can assist you with, please don't hesitate to reach out! We hope to see you again. Sincerely, The Team at Valley Buick GMC of Apply Valley

August 12, 2024

Plesant staff and loved having a loaner during the repair. Didn’t try to sell me rotors the vehicle apparently did not need when replacing the pads. I really don’t like being quoted a price for the re More

by brucejesse7929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We're glad to hear you appreciated our pleasant staff and the loaner vehicle during your repair. Your feedback regarding additional fees and the pricing of services is important to us, and we understand how these aspects can affect your overall satisfaction. At Valley Buick GMC of Apple Valley, we strive to maintain transparency in our pricing and services, and we appreciate your comments so we can continue to improve. If there’s anything else you would like to discuss or if you have further questions, please feel free to reach out to us directly. We hope to have the opportunity to serve you better in the future. Sincerely, The Team at Valley Buick GMC of Apply Valley

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