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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
635 Reviews

635 Reviews of Valley Buick GMC - Service Center

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August 19, 2024

While I probably wouldn’t give the service center a 5 star, I would certainly give my service department attendant a 5 star rating. Alex Ladino was 5 star! He was respectful, and went above and beyond More

by Joy
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ladino
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Aug 21, 2024 -

Valley Buick GMC responded

Thank you for your feedback! We appreciate your recognition of Alex's outstanding service at Valley Buick GMC of Apple Valley. It’s great to hear that he was respectful and went above and beyond to assist you. We value your input and will be sure to acknowledge Alex's efforts. If there’s anything else we can do for you, please feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

They have taken really good care of me since I bought my vehicle there. All of the people are very nice and friendly. More

by suzieb.borchardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Valley Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with us at Valley Buick GMC of Apple Valley. Our team is dedicated to providing excellent service, and it's great to know that you feel well taken care of. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

Purchased new Chevy HD and the dealer was three weeks out Valley GMC next day! More

by rabooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Valley Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you found Valley Buick GMC of Apple Valley and were able to get your new Chevy HD so quickly. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 18, 2024

I been coming to this dealership for about 20 years now. My experience at this dealership has been nothing but great. More

by randallsdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Valley Buick GMC responded

Thank you so much for your loyalty and for sharing your positive experience with Valley Buick GMC of Apple Valley! We're thrilled to hear that you've been satisfied with our services over the past 20 years. We look forward to continuing to serve you in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 17, 2024

Everyone was very efficient. The waiting room was clean and quiet. Wait seemed to go very fast. People were very nice and knowledgeable. More

by ovedia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that your experience at Valley Buick GMC of Apple Valley was efficient and enjoyable. Our team takes pride in providing a clean and welcoming environment for our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 17, 2024

There’s too many reasons to list. Not rotating the tires. Taking an hour and a half to simply changing the oil. Asking for a car wash and never getting it forgetting to put the oil ch More

by bjlmikiska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Paul
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Rue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We understand your concerns and appreciate you bringing these issues to our attention. At Valley Buick GMC of Apple Valley, we strive to provide timely and thorough service, and it's clear we missed the mark during your recent visit. We encourage you to reach out to us directly so that we can address your concerns and ensure a better experience in the future. Your satisfaction is important to us, and we would like the opportunity to improve your experience. Sincerely, The Team at Valley Buick GMC of Apply Valley

August 17, 2024

Great dealership. Easy to make appointment. Service was done timely. Staff as friend and answered all my questions. More

by richardlsimms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Valley Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at Valley Buick GMC of Apple Valley. It's great to know that our team was friendly and helpful in addressing your questions. We look forward to seeing you again for your next appointment! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 16, 2024

I expected two days of work on my car. Valley GMC finished in 3 hours! And they gave me a loaner car to drive. Friendly staff all around. I will continue this relationship More

by Rmlarson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 16, 2024 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We’re thrilled to hear that your car was ready in such a short time and that our team provided good service, including a loaner car. We appreciate your support and look forward to continuing to assist you in the future at Valley Buick GMC of Apple Valley! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 15, 2024

Heather was professional and explained things well Both the shuttle drivers were very nice and good drivers More

by mickey.reid1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Valley Buick GMC responded

Thank you, Mickey, for your fantastic review! We're thrilled to hear that you found our team at Valley Buick GMC of Apple Valley to be professional and helpful. It's great to know that our shuttle drivers made a positive impression as well. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 15, 2024

Alex at Valley Buick GMC was extremely helpful with having my car fixed before a tight deadline I had. I really appreciate how accommodating he was and I’m grateful they were able to quickly repair the More

by Winterberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ladino - 5 stars!
Report | Print
Aug 16, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We’re delighted to hear that our team at Valley Buick GMC of Apple Valley, especially Alex, was able to assist you in getting your car fixed quickly and efficiently. It's great to know that you found our shuttle service helpful as well. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

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