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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
635 Reviews

635 Reviews of Valley Buick GMC - Service Center

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August 21, 2024

Heather is always great! She makes sure the drop off process is quick and easy. More

by CORY.SCHMID23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team member, Heather. We strive to make every visit to Valley Buick GMC of Apple Valley as seamless as possible, and it’s fantastic to hear that she made your drop-off quick and easy. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 21, 2024

The guys are very professional and I know I can trust them. I have all my maintenance and repairs done at Valley GMC. More

by jimmytwardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We appreciate your trust in Valley Buick GMC of Apple Valley for your maintenance and repairs. Our team is dedicated to providing professional service, and we’re glad to hear you’ve had a positive experience. We look forward to continuing to serve you! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 21, 2024

The service personal are always helpful and willing to explain what my car does or does not need and what has been done. More

by ritakarsten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unfortunately, I do not know the name of the last service person who helped me
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Aug 22, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that our service team at Valley Buick GMC of Apple Valley has been helpful and informative during your visits. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 21, 2024

Heather answered a tech question and got my gps to show on the screen again! More

by conron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Valley Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that our team member was able to assist you with your GPS issue and got it working again. At Valley Buick GMC of Apple Valley, we pride ourselves on providing excellent service, and we're glad to see that reflected in your experience. We look forward to helping you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 21, 2024

Unable to get resolution to sevetal issues with my vehicle. Now I'm just adding words to get to the number 15 More

by Dale Schiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Aug 23, 2024 -

Valley Buick GMC responded

Thank you for sharing your feedback. We understand that you are facing unresolved issues with your vehicle, and we appreciate you bringing this to our attention. We strive to provide a high standard of service at Valley Buick GMC of Apple Valley, and we encourage you to contact us directly so we can discuss your concerns in more detail. Your experience is important to us, and we want to ensure we address your concerns effectively. Sincerely, The Team at Valley Buick GMC of Apply Valley

August 21, 2024

The dealership was on time for the appointment and everything went well. they were very helpful. More

by michelle1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We’re glad to hear that your appointment went smoothly and that our team at Valley Buick GMC of Apple Valley was able to assist you effectively. We strive to provide excellent service and truly appreciate your feedback. We look forward to seeing you again! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 21, 2024

Friendly, prompt, explained what they were going to do. How long it would take. Told me where the lounge was. Where customer service was. First oil change and tire rotation were free so no complaints there More

by sandpnh77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Valley Buick GMC responded

Thank you for your feedback! We appreciate you sharing your experience with us at Valley Buick GMC of Apple Valley. We're glad to hear that you found our team friendly and informative during your first oil change and tire rotation. We do provide complimentary services, and we understand that a car wash is often expected. We encourage you to reach out next time for any additional services you may need. We look forward to seeing you again! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 21, 2024

Dealer damaged my vehicle. Thankfully video on vehicle drop off showed Valley Buick GMC caused the damage. We were disappointed that we couldn't agree on how the dealer would r More

by laura.carder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Rue
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Valley Buick GMC responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

August 21, 2024

My wife has used them for several years and I just bought 2 new gmc’s this year and both willl be serviced there as needed. I have had some parts added and they did a good job for me More

by bill@stpaulsiding.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We appreciate your continued trust in Valley Buick GMC of Apple Valley for both your and your wife's vehicle needs. We're glad to hear that you're satisfied with the service you received while adding parts to your new GMCs. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 20, 2024

They were very helpful and immediately took a look at my vehicles problem. They immediately determined the issue and were able to resolve it quickly. I was able to cancel my ride from there shop and leave w More

by Doug.Penney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're glad to hear that our team at Valley Buick GMC of Apple Valley was able to quickly diagnose and resolve the issue with your vehicle. We always strive to provide efficient service to our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apply Valley

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