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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
997 Reviews

997 Reviews of Valley Buick GMC - Service Center

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February 11, 2025

Always very friendly and helpful. Pretty easy to get an appointment when needed. Very knowledgeable. More

by mjalexstjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for your kind words! We at Valley Buick GMC of Apple Valley are thrilled to hear that you found our team to be friendly, helpful, and knowledgeable. We strive to make the appointment process as easy as possible for our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 11, 2025

Satisfied with the service and team. Not all that happy 3 glow plugs have failed, separately, in a short period of time More

by todd.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for sharing your experience with us, Todd. We appreciate your satisfaction with the service and our team at Valley Buick GMC of Apple Valley. However, we understand your concerns regarding the three glow plugs. Please feel free to reach out to us so we can assist you further and address your concerns. Thank you for choosing us! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 11, 2025

Scott is one of the reasons to do business with Valley. Always very attentive and detail oriented. Service is one of Valley's strong suits. More

by mviola1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Carnahan, Brett, Tim, and Joel
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our service and attention to detail. It's great to hear that you had a positive experience at Valley Buick GMC of Apple Valley. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 11, 2025

The staff was very helpful and friendly. Satisfied with the service . Parts were available. Prompt turn around on time. More

by hoppecastlequeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you found our staff at Valley Buick GMC of Apple Valley helpful and friendly. We strive to provide prompt service, and it’s great to know that you were satisfied with the turnaround time and availability of parts. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

Scott listened to my concerns, and Valley GMC fixed my issue to get my truck fixed. Scott worked with me even though I did not purchase the truck from Valley. Thank you! More

by cjfeichtinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Valley Buick GMC responded

Thank you for your fantastic review! We’re thrilled to hear that Scott was able to listen to your concerns and assist you with your truck issue at Valley Buick GMC of Apple Valley. We truly value your support and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

I set up my oil appointment with someone on the phone I show up on. 1/30/25 they told me appt was not in the system.had to reschedule, for 2/3/25 I lost an entire day coming back and forth ..not happy . More

by PABLOJR1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Stensrud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand how frustrating it must have been to arrive for your oil appointment only to find it wasn't in our system. We appreciate your feedback and want to assure you that we are committed to improving our processes at Valley Buick GMC of Apple Valley. If you have any further concerns, please feel free to reach out to us directly. We hope to provide you with a better experience in the future. Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

Thank you for getting me squeezed into the schedule for an oil change before I picked up my car from the body shop! Also, thank you to the kind person who detailed my car too! A VERY welcome surprise!! More

by Sarah K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Mullett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin at the body shop
Feb 12, 2025 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We're delighted to hear that we could fit you in for an oil change and that you enjoyed the detailing surprise for your car. At Valley Buick GMC of Apple Valley, we strive to provide exceptional service to all our customers. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

Quick efficient warranty work handled with a professional attention and efficiency. Nice job to all. More

by chris
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Valley Buick GMC responded

Thank you, Chris, for your wonderful feedback! We're thrilled to hear that you had a quick and efficient experience with the warranty work at Valley Buick GMC of Apple Valley. Our team takes pride in providing professional service, so your kind words mean a lot to us. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

During my service time Tom the service writer ensured that I was taken care of. He provided a shuttle for me to be able to go where I needed to. The repair was quick ,and the repair for the part that i More

by Jslangley75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Tom provided you with excellent service during your visit to Valley Buick GMC of Apple Valley. It's great to know that you felt well taken care of and that your repairs were handled efficiently. We look forward to getting that part installed for you once it arrives. If you need anything else, please don't hesitate to reach out. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 10, 2025

Quick service, and found a problem another service garage could not. Only wished they had coupons More

by dandeblarson
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Soller
Feb 12, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We're glad to hear that you received quick service and that we were able to identify a problem that another garage could not. Your feedback about coupons is appreciated, and we will keep that in mind. We hope to see you again at Valley Buick GMC of Apple Valley! Sincerely, The Team at Valley Buick GMC of Apple Valley

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