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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
788 Reviews

788 Reviews of Valley Buick GMC - Service Center

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November 20, 2024

Service guy Steven was awesome. He went to bat for me with the warranty companies. Even though it didn’t work out, I truly appreciate the effort! More

by jen21marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven in service
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Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your thoughtful review! We're glad to hear that Steven provided you with outstanding support during your service experience at Valley Buick GMC of Apple Valley. We always strive to advocate for our customers, and your appreciation means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 20, 2024

Overall good experience. Service staff not that friendly. Not super satisfied with the fix solution and result. More

by sam.magureanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We appreciate you taking the time to share your thoughts on your experience at Valley Buick GMC of Apple Valley. While we're glad to hear you had an overall good experience, we understand your concerns about the service staff and the solution provided. Please feel free to reach out to us directly so we can work towards addressing your concerns and ensuring your satisfaction. We value your input and hope to serve you better in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 20, 2024

Excellent service department has been taking care of my vehicles for over 30 years. Always give me quality service More

by GATOR-TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We truly appreciate your loyalty to Valley Buick GMC of Apple Valley over the past 30 years. It’s wonderful to hear that you consistently receive quality service from our team. We look forward to continuing to take care of your vehicles for many more years to come! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 20, 2024

Work done on time as they promised and explained what had been done to the vehicle More

by gneubauer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your review! We're glad to hear that the work on your vehicle was completed on time and that our team provided a clear explanation of the services performed. At Valley Buick GMC of Apple Valley, we strive to keep our customers informed throughout the process. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 20, 2024

We always feel welcome and our vehicle is well taken care of at Valley Buick. More

by lauriedienst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you always feel welcome at Valley Buick GMC of Apple Valley and that your vehicle is well taken care of. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 20, 2024

Repaired issue with my tire in a prompt manner. Vehicle was finished in good quality More

by mikeneeley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're glad to hear that we were able to repair your tire promptly and to your satisfaction. At Valley Buick GMC of Apple Valley, we strive to provide high-quality service. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 19, 2024

Service manager Alex called and kept me informed as to what would be the best course of action More

by bemis001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Mullett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your wonderful feedback! We're so glad to hear that Alex, our service manager, kept you informed during your experience at Valley Buick GMC of Apple Valley. We value clear communication and strive to provide the best service for our customers. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 19, 2024

Service Department employees are very polite, friendly and respectful. They inform you of what maintenance/repair they did. Also, if they thought or seen any possible problems in the very near future. More

by debbiegobar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I don’t know them…….
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Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our service department at Valley Buick GMC of Apple Valley. It's great to hear that our team was polite, friendly, and thorough in keeping you informed about your maintenance and potential future issues. We look forward to serving you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 19, 2024

Got every thing done on the day promised even fixed the added problem found day of service More

by Betvedt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that we completed everything on the promised day and even addressed the additional issue for you. At Valley Buick GMC of Apple Valley, we strive to provide outstanding service. We hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 19, 2024

They were Friendly and helpful. Took care of the problem fast and was extremely helpful More

by Nckpierson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you found our team at Valley Buick GMC of Apple Valley friendly and helpful. We always strive to address any issues swiftly and effectively. We appreciate your support and hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

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