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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
788 Reviews

788 Reviews of Valley Buick GMC - Service Center

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November 23, 2024

The computers were down and things took a very long time. I was there for nearly 2 hours for an oil change. I also asked for my brake sensor to be fixed/reset and they turned it off instead of fixing it and/ More

by coyle2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall who I worked with
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Nov 25, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We understand that your experience at Valley Buick GMC of Apple Valley was longer than anticipated, and we greatly appreciate your patience during your appointment. Please feel free to reach out to us directly so we can address your brake sensor concerns and improve your experience in the future. Your satisfaction is important to us. Sincerely, The Team at Valley Buick GMC of Apple Valley

November 23, 2024

2hrs for an oil change is unacceptable with an appointment. this has never happened before. More

by gilmerrk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand how frustrating it can be to wait longer than expected, especially with an appointment. We appreciate your feedback and would like to encourage you to contact us directly at Valley Buick GMC of Apple Valley so we can address your concerns and improve our service going forward. Your satisfaction is important to us, and we hope to provide you with a better experience in the future. Sincerely, The Team at Valley Buick GMC of Apple Valley

November 23, 2024

The customer service was excellent and once they found out the issue it was fixed promptly. My only issue was with the message app, which constantly prompts you to update communication preferences and doe More

by rachelmileski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Valley Buick GMC responded

Thank you for your review! We're thrilled to hear that you experienced excellent customer service at Valley Buick GMC of Apple Valley and that we were able to resolve your issue promptly. We appreciate your feedback regarding the message app, and we will take that into account as we strive to improve our communication. We hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 22, 2024

Went in for oil change and was told I needed 1800. 00 radiator already am on third one on my Yukon of course they can start on it right away and finish funny they saw no leak did not check the cap did More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Soller
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Valley Buick GMC responded

Thank you for sharing your experience with us, Joe. At Valley Buick GMC of Apple Valley, we strive to maintain the highest standards, and your feedback is valuable in helping us improve. We encourage you to reach out to us to discuss this matter further, as we want to ensure your concerns are properly addressed. Thank you for bringing this to our attention. Sincerely, The Team at Valley Buick GMC of Apple Valley

November 22, 2024

The service staff were amazing and the amount of time I had to wait was minimal. Great experience overall! More

by ecolosim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with the service staff at Valley Buick GMC of Apple Valley and that your wait time was minimal. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 22, 2024

Heather does a fantastic job. I can always count on her. Keep up the good work! More

by Pascal
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Valley Buick GMC responded

Thank you, Pascal, for your fantastic review! We truly appreciate your kind words about our team and are thrilled to know you can always count on us. Your support means a lot to us at Valley Buick GMC of Apple Valley. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 22, 2024

Professional, accommodating, pleasant. Alex is always eager to help us get things taken care of. Really cares. More

by Allan Krauter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 25, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We greatly appreciate your feedback about your experience at Valley Buick GMC of Apple Valley. We're glad to hear that Alex was able to assist you in a professional and caring manner. We look forward to welcoming you back for your next visit! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 22, 2024

Exelent service, nice,people,. ,speak. Spanish, very feast job,I recomended,good.comunicacion,good shop! More

by Raul hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the excellent service and communication you received at Valley Buick GMC of Apple Valley. Our team is dedicated to providing a positive experience, and we're glad to hear that you felt welcomed. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 21, 2024

They are very helpful and quick and efficient. Always super friendly and communicative about what is happening. More

by katarinawerner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you found the team at Valley Buick GMC of Apple Valley helpful, quick, and efficient. It’s great to know that our friendly communication made a positive impact on your experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 20, 2024

From the welcome I received to the service they performed on my truck, I’ve always been very happy with the service I received from them. The follow up from them was very nice to get . More

by boedj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Rue
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Valley Buick GMC responded

Thank you for your wonderful feedback! We're delighted to hear that you've always been happy with the service you've received at Valley Buick GMC of Apple Valley, especially for your truck. Our team strives to provide excellent service and meaningful follow-ups, so your kind words are truly appreciated. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

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