Valley Buick GMC

I had an appointment for a tire rotation and oil change and was out the door one hour and 10 minutes after arriving. This was much better than the week prior when i had an appointment to drop my truck off and was out the door one hour and 10 minutes after arriving. This was much better than the week prior when i had an appointment to drop my truck off at 10:30 am for a tire rotation. Not hearing anything all day regarding the status of the truck, I called at 4:00 pm and was told they didn’t get to it and they would have to keep it would have overnight, which wasn’t acceptable. I did talk with the service manager Randy regarding this issue. He explained what happened and that he was working to resolve it. He was honest and forthcoming which I appreciate. More

First time at Valley GMC, and definitely not the last. Communication was excellent, entire process was very easy, and my truck was ready when they said it would be. Oh, and a ride home after I dropped o Communication was excellent, entire process was very easy, and my truck was ready when they said it would be. Oh, and a ride home after I dropped off my truck, who does that?? Very impressed!! More

Great experience with routine maintenance on vehicles - highly recommend - 5 stars - share with family - yes highly recommend - 5 stars - share with family - yes More

Failed to diagnose the problem I brought the vehicle in for. They did not look at the vehicle the same day, even though I had an appointment for. They did not look at the vehicle the same day, even though I had an appointment More

At first with Heather she was rude and unprofessional. My girlfriend and her parents have had bad experiences with her as well. I was leaving my truck there to have some work done to it and needed a loa My girlfriend and her parents have had bad experiences with her as well. I was leaving my truck there to have some work done to it and needed a loaner vehicle to be able to get to work the next day. She was rude and saying because I rescheduled my appointment online that that voided my loaner. It shouldn't have but she was rude about it and it was only after I talked to another service member and Heather's manager that I got a loaner. I don't want to have Heather anymore if I come back to Valley! More

Great service. Listened to my needs and provided me with many options that fit within my budget. Low pressure sales team that cares about their clients. Would re Listened to my needs and provided me with many options that fit within my budget. Low pressure sales team that cares about their clients. Would recommend Valley Buick GMC to all my friends and family. More

Don't know all those people just Neil - why would you have me rate people I did not deal with? have me rate people I did not deal with? More

Great response to my issue. Did a great job communicating the process. I like your online / text timeline Did a great job communicating the process. I like your online / text timeline More

I purchased my car here and always have serviced it here. I am uncertain if I will continue. 2 times ago, my report said tires were rated in yellow. 1 time ago, the were green. How is this possible? I t I am uncertain if I will continue. 2 times ago, my report said tires were rated in yellow. 1 time ago, the were green. How is this possible? I tried several times to schedule oil and tires. Due to conflicting schedules, I went elsewhere for my tires. Last week I brought it in for a oil change. No inspection report was run. When I asked for it, the service person said the person who changed my oil was normally the "engine person" so she did not run a report, but he was positive she did it and everything was good. Personally, this report is important documentation for me. Previously, it has not been run due to "printer issues." It should be automatically run if the inspection is done. More

Have always had good service and Heather has been great. Had appointment but told wasn't in the system, Heather made it work! Had appointment but told wasn't in the system, Heather made it work! More