Valley Buick GMC

Response to Request Review I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the se I actually don't know which Tom I have worked or if I have worked with both. However, everyone there treats you with respect. They also perform the services they are asked to. Nothing more, nothing less. I just do not like the attitude of some (few) of the employees. I also did not appreciate the fact that I was not followed up with when I requested or that when called a voice message is not always left if the call is missed. I also do not like how when a call is returned, the staff members have no idea why they called as if they do not notate our accounts. More

The best in town! Always an enjoyable experience at Valley GM. They take such great care of me and my needs. The service team is friendly and knowledgeable. And I never Always an enjoyable experience at Valley GM. They take such great care of me and my needs. The service team is friendly and knowledgeable. And I never feel like I am being taken advantage of. If you are not a customer, please give them a try! More

Always an excellent customer experience! So happy to be a customer of Valley Buick. The service from all team members is always exceptional. Scott in the service department truly cares about So happy to be a customer of Valley Buick. The service from all team members is always exceptional. Scott in the service department truly cares about his customers - I am always called by name and thanked for my business. A few weeks ago, I purchased a new vehicle and had outstanding service from Connor and Joel. Never any pressure and both were so very kind and took the extra time to help me through the process of buying and trading. Thank your for the amazing service. More

Great Service I have been using Valley sevice for my GMC vehicles for over 20 years. I know that I can rely on Tom Monson to tell me what needs to be done without w I have been using Valley sevice for my GMC vehicles for over 20 years. I know that I can rely on Tom Monson to tell me what needs to be done without worry that I am being oversold or otherwise unfairly treated. While I know I can probably find places with shorter appointment waiting times or less expensive prices, my past experience has shown me that the Valley dealership is a better value. More

Respect! I'm a woman and sometimes you have trouble with dealerships listening about your needs, price and concern about buying a car. Not in Apple Valley Buic I'm a woman and sometimes you have trouble with dealerships listening about your needs, price and concern about buying a car. Not in Apple Valley Buick, I had a wonderful experience, he showed me a couple of cars then to the one I bought, took for a drive and bought it, went fast and easy. Also I know they are there for me for anything that goes wrong with the car or Questions. I'm so happy with my Buick!! Thrilled!! Thank You Conner and Joel!! More

Great Service! This is the third truck I have purchased at Valley Buick and I'm very happy not only with the sales department but also I really like the service cent This is the third truck I have purchased at Valley Buick and I'm very happy not only with the sales department but also I really like the service center. More

Great service I had great service. I got a very good quality of service. I will bring my car back for service when I am in Minnesota. I had great service. I got a very good quality of service. I will bring my car back for service when I am in Minnesota. More

Oil change I was in for a scheduled oil change. I gave it a theee because it seemed to take rather long for an oil change. It took over 1.5 hours. I was in for a scheduled oil change. I gave it a theee because it seemed to take rather long for an oil change. It took over 1.5 hours. More

Missing a step Sadly another bad service. Had high hopes because my last service was really good. Bad communication (I should say No communication) during the day Sadly another bad service. Had high hopes because my last service was really good. Bad communication (I should say No communication) during the day of what was happening or when to expect my car back. Only called me back after I called later afternoon (3pm) when I dropped my car at 8am. Also service couldn’t get a valet to bring my car around at end of day. Service advisor overheard and went to get when I walked out to get myself which I appreciate. Pulled it around and of course it hadn’t been washed. It’s my assumption when they call to say your car is ready it’s actually ready. Again I don’t go to service for a car wash but it’s something about having pride in the cars coming off their lot I would think they would want to have that shine and good feeling when a customer leaves. But then again given the actions maybe not.... More

Great service from the right people We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make thin We've always had great service from the crew at Valley. There were some hiccups last fall, but Randy and Tom Stensrud went the extra mile to make things right. Always request Jim or either of the Toms when you bring your car here and you will have a great experience. More