Valley Buick GMC

Cashier was busy on her cell phone when I came to pick up my vehicle, then she didn’t say a word during the transaction. Not to friendli up my vehicle, then she didn’t say a word during the transaction. Not to friendli More

Very professional from start to finish. A great buying experience and I appreciate the diligence during the deal. A great buying experience and I appreciate the diligence during the deal. More

Valley provided efficient and insightful service. Happy with the customer service and care. Thank you Happy with the customer service and care. Thank you More

This is a second review that I have written for Valley GMC. Unfortunately, I will not be returning to Valley GMC for the following reasons: 1) While servicing my 2018 GMC Canyon for a bad light bulb, t GMC. Unfortunately, I will not be returning to Valley GMC for the following reasons: 1) While servicing my 2018 GMC Canyon for a bad light bulb, the cover was not replaced correctly and the bulb shorted out when it rained. I had to return it for service and was expected to pay for the repair. 2) I made an appointment for the 2018 Canyon, dropped it off on time and never heard back from my service manager or anyone from the service department. I called and left two voicemails and finally on the third attempt someone answered the phone. At that point, I was told that the truck had not been worked on. When I inquired why, I was only then told that transmission issues take longer. No one had informed me about a transmission issue. I thought it was in for a cv boot/ axle repair. Because I needed the truck, I took it home without any repairs being done. left another message for the service person Stephen Swinford. He called. I called back and was told that they were extremely short handed and he dropped the ball on the phone call to tell what was going on with the truck. He then said, “ I sure wish we had the truck so we could work on it.” Really? You had my truck for 6 hours and did nothing with it. 3) I made another appointment and took the truck in at 7 am with an agreement that it may take two days so I would get a loaner car. Stephen called me to tell me that there was “more than likely” a transmission issue and he would need to keep the truck until the next day. Because I had the loaner car, that was not an issue. I got a call in the morning saying the truck was finished. I returned to the dealership, returned the loaner car to the service area and was told that my car was ready and I needed to go to the cashier. I never saw my service person Stephen. The cashier took my money, then told me I could pick my car up In the back lot. The back lot requires me to walk through the drop off area, past the service area and quite a ways to the back lot. Once I got there, all of the protective paper and plastic was still inside the car and the steering wheel was greasy and dirty. Honestly, I’ve never had this happen. Always, the car valet picked up my car and brought it to the waiting room parking area. I was frustrated again at the lack of professionalism, customer service and being told to “go get your car.” This dealership is 5 minutes from my house and I will not return. I am seriously frustrated with being taken care of so poorly and it really makes me question the decisions that were made for my truck. Sincerely, Kim Niederluecke More

Adam Bushard was thorough on explaining all the details of the Buick Envision. There wasn't anything left unanswered. I especially liked the relaxed atmosphere of the dealership. Helpful but not pushy of the Buick Envision. There wasn't anything left unanswered. I especially liked the relaxed atmosphere of the dealership. Helpful but not pushy More

I had a fantastic experience with Connor and Valley Buick GMC of Apple Valley!!! They answered all my questions and did not pressure me into making any decisions; all the staff I talked to were friendl Buick GMC of Apple Valley!!! They answered all my questions and did not pressure me into making any decisions; all the staff I talked to were friendly and considerate of my unique circumstances. I highly recommend this dealership and Connor to anyone looking to buy or lease a car! More

Great service department getting everything done on time they said it would and they even did it better Much appreciated they said it would and they even did it better Much appreciated More

Very friendly service, new guy asked expert for advice on a special service for my car. Made sure the techs knew what I needed and followed through. a special service for my car. Made sure the techs knew what I needed and followed through. More

Exceptional job Very friendly people Oil change and 2 updates Tire rotation balance Completed very quickly updates Tire rotation balance Completed very quickly More

Good check in service. Quick turnaround. Was confusing of where to pick up keys though after service completed. Quick turnaround. Was confusing of where to pick up keys though after service completed. More