Valley Auto World

Less than Kia quality service at BMW prices. I brought my 3 series in for a scheduled, routine inspection and oil change at 2 O'clock. I ultimately decided to forgo the oil change portion for I brought my 3 series in for a scheduled, routine inspection and oil change at 2 O'clock. I ultimately decided to forgo the oil change portion for the budget price of $167, so only the inspection was required. At 2:45 I received the video report from the technician, which was reasonably fast. I approached the service desk to inquire if receipt of the inspection video meant everything was complete so that I could pay and be on my way. I was told that sometimes it takes a little bit after the video is sent before everything is ready. I waited patiently until 4:05. At that time, I noticed everything was good on my BMW app which showed that my car had been parked and locked at 3:06. I managed to find a service rep, advised them of the situation and my car was finally returned to me. It is infuriating to be kept waiting for an additional hour when nothing is actually happening. My previous experience was similar with prolonged wait, though I didn't think to check how long I waited after the service was completed. The service prior to this I drove an hour to Raleigh to avoid this dealership, but I didn't have a free day to drive up there this time. I should have waited and drove up there instead. They had a nicer waiting area, it was well staffed, they washed and vacuumed my car, and I was in and out quickly. Audi in Carey offered a similar experience each time (they even preheated or cooled the car depending upon the weather), then I bought a BMW partly because I wanted to have access to a dealership in town. Well, it looks like I'll have to continue driving out of town to get decent service or buy a different brand of vehicle. My wife had excellent service at Bryan Honda, my daughter has done well with the Kia dealership, and Mazda has proven to be quite good for my son. Why is BMW service this bad? Obvious issue: Insufficient staffing in the service department. There's simply not enough employees in that department to provide good service. This suggests that the ownership/ management values their profits far more than their customer's time and satisfaction. Very shortsighted business decision... I, like apparently many people, had a good purchase experience. However, I would not do business with this dealership in the future. Either another brand vehicle or I commit to driving for sales and service. More

My Advisor Ben Soster is my contact since I moved to Fayetteville, NC and taking my X3 for Service there. From first call and contact with him was very professional, knowledgable and kind. He gave exce Fayetteville, NC and taking my X3 for Service there. From first call and contact with him was very professional, knowledgable and kind. He gave excellent concern to my need and let it happened.. I would recommend him to each person that go there for service to their vehiecle. Ben is the best. Sincerely, Beverly A. Stewart More

Avoid buying Certified Preowned or any vehicle from this dealership. They sold me a CO that had been in a major accident prior without disclosing this because would have never purchased a car in this condit dealership. They sold me a CO that had been in a major accident prior without disclosing this because would have never purchased a car in this condition. It was apparently repaired with a "coverup job". I found out only after the breaks went out during a road trip (24,000 miles in the car) and could have turned fatal. The car has over $10,000 worth of damage and the engine is falling out and everything is bent underneath the car and Valley BMW refuses to do anything and blames me for the damage. I am in the middle of filling a lawsuit against them so unless you want a ton of lawyer expenses which I will pay no matter the cost because wrong is wrong, avoid this place. More

I had my 2017 BMW X3 serviced here my parts was bought from Amazon prime not from the manufacturer the boxes and my parts was left in my vehicle a guy name Ben who can’t be a licensed mechanic treats peop from Amazon prime not from the manufacturer the boxes and my parts was left in my vehicle a guy name Ben who can’t be a licensed mechanic treats people very disrespectful please do not take your vehicle here my bill was 1800$ and my car was having the same issue the next day expected after putting parts from Amazon on there More

Great car buying experience. I'm thankful for dealing with an honest car dealership. I was dealing with a lot of BMW dealerships that were not customer focus & dishonest. To fina I'm thankful for dealing with an honest car dealership. I was dealing with a lot of BMW dealerships that were not customer focus & dishonest. To finally get in touch with a sales person that kept me informed through the whole process from start to finish. The sales person was outstanding. Thanks to all invoved to make the a great & smooth process. Alao delivering my beautiful car to my home. More

Horrible customer service. As a customer one my think that spending upwards of 90k the service should be a bit personal. I requested information of a BMW X7 and was immediately As a customer one my think that spending upwards of 90k the service should be a bit personal. I requested information of a BMW X7 and was immediately turned off by the lack of interest from the sales person. In this technological age a car dealer is as far as a cell phones reach. My business will be somewhere else. Good luck trying to get a VIP treatment from these folks. More

I needed a cheap commuter vehicle and I knew what I wanted when I went in. I had great customer service from the salesman, Randy. Very accommodating, friendly and professional. But the manager would wanted when I went in. I had great customer service from the salesman, Randy. Very accommodating, friendly and professional. But the manager wouldn’t allow me to use my own bank for financing. Tried to convince me that their finance department was better choice. I couldn’t purchase the car unless I went through them. I decided to precede not knowing they would end up putting 5 hard inquiries on my credit report!!! 5!!!!! For a cheap $10k vehicle!!! Needless to say, I’m very upset with this place. The manager was a young cocky sales person. Very disappointed. More

Over priced, misrepresentation, misleading info by service employees. 2 year old X5 bmw with 29,000 miles I was told out of warranty and proceed to charge me $498 for oil change, brake fluid and cab f service employees. 2 year old X5 bmw with 29,000 miles I was told out of warranty and proceed to charge me $498 for oil change, brake fluid and cab filter. Didn’t even ask if I wanted my filter to be replaced. What a joke of a dealership. More

We bought our first BMW today at Valley Auto World in Fayetteville, NC. We couldn’t be happier with our purchase and experience with the staff. Our salesman, Dustin Ziebell, was the best. Anna, Carlos a Fayetteville, NC. We couldn’t be happier with our purchase and experience with the staff. Our salesman, Dustin Ziebell, was the best. Anna, Carlos and Theresa also made our purchase a pleasure. Thank you all!!! More

Always issues with this dealer when it comes to service. Scheduled service always go wrong. Scratched and damaged all 4 new rims on first ever tire change and they do not claim any responsibility. Even wit Scheduled service always go wrong. Scratched and damaged all 4 new rims on first ever tire change and they do not claim any responsibility. Even with scheduled appointment is takes them the entire day to return your vehicle for simple oil changes. More