Valenti Ford

I have had my truck serviced by the dealership several times in the last year, and am under the direct impression I am being scammed. My husband is in the Navy and is often gone, so he recommended we have times in the last year, and am under the direct impression I am being scammed. My husband is in the Navy and is often gone, so he recommended we have our Ford Excursion serviced with the nearest dealership, which is them. They replaced our wheel bearing ($1500, FYI) 14 months ago, and since then I have had it back in roughly every 2 months for the same noise that made me seek service to begin with. First it was a brake caliper, then a U-joint...every trip is at least $300. I finally brought it to another mechanic (family friend I had to drive all the way to Maine to see) and the wheel bearing they replaced is bad. But, guess what? I am over the 12-month warranty period, so I just ate $1500. When I asked "Shouldn't a wheel bearing last a lot longer than 8000 miles" the service person assured me it should but since I was over the 12 months there was nothing I could do despite having brought it back religiously over the last year for the SAME NOISE. Every time I bring it back and say "I just paid you $600 last week and it still makes 'the noise' " I am told it must be something new. We had a similar experience with the dealership about a year ago witho ur mini van and actually had to file a complaint with the Better Business Bureau before they would fix their mistake. Save your money and take your business elsewhere. More

I have used the Valenti Ford Service Department for over 25 years. They are competitively priced, HONEST, and do the work right - the first time. I have so much confidence in the Service Dept. that I have 25 years. They are competitively priced, HONEST, and do the work right - the first time. I have so much confidence in the Service Dept. that I have even called them from Cincinnati to see if a repair was properly priced / needed (it was, and they were within dollars of the estimated cost). They will do their best to solve your issue in the quickest amount of time. I have trusted them for a long time and continue to do so. More