
Valenti Ford
Mystic, CT
Filter Reviews by Keyword
By Type
Showing 34 reviews
Disgusting and poor quality of dealership Made a appointment on May 31st with Amed to see a 2018 Toyota Avalon Touring when we got there the car was already on the air conditioner was also, go Made a appointment on May 31st with Amed to see a 2018 Toyota Avalon Touring when we got there the car was already on the air conditioner was also, got inside the car the car reaked with a real bad odor, smelled horrible dog hair all over the place smells like something died in that car. Some of the paint in the back was scratch off and the back camera was broken. I was disappointed I expected a much higher level of service from this dealership. I wasted my precious time and gas going up there I will be informing my friends and family about this experience. Also there's no way they can ever make that car ever smell good again I cannot believe this dealership had this car for a while and allowed me as a customer to see that car like that I rate them zero (0) More
Great Car Buying Experience I hadn't needed to go to a dealership in a long time to buy a car and being a female am not afraid to say ,I was scared to death. The salesperson was I hadn't needed to go to a dealership in a long time to buy a car and being a female am not afraid to say ,I was scared to death. The salesperson was so helpful,kind and understanding and listened to my every need in a vehicle. He made me feel so very much at eased and explained every step as we went along on this car buying journey . Between their Salesperson and Business Manager (who explained everything to me) they both enhanced my car buying experience. I would also like to add even the staff who was not involved in my purchase were always very friendly. I would and already have recommend Valenti's Auto Mall to purchase an auto from. More
Very helpful and friendly staff always willing to answer my questions ! I would definitely recommend this dealership to anyone that is looking for a new or used ve and friendly staff always willing to answer my questions ! I would definitely recommend this dealership to anyone that is looking for a new or used vehicle! More
Techs are thiefs and slobs I agree with Skydee and others who found service department to be poorly run and terrible service. I had a feeling mechanics were stealing from my car I agree with Skydee and others who found service department to be poorly run and terrible service. I had a feeling mechanics were stealing from my car so I put them to the test and they confirmed it. After my visit, I checked all the things in my glove box I had confirmed to be there and things were gone. Hugh got defensive and claimed his tech would not do that. Called Bob Valenti who stated he had not had issues like that in years, even though I saw recent reviews making the same claims - poor ownership and lousy management. More
Excellent, friendly service I felt my salesperson listened to me, treated me in a friendly respectful manner, knew his product and the process and made purchasing my new car a re I felt my salesperson listened to me, treated me in a friendly respectful manner, knew his product and the process and made purchasing my new car a real pleasure. This is my second time with this dealership and I am very happy. More
Buying a car can be FUN! I generally dread the car buying experience, so I was pleasantly surprised with my very positive experience with Valenti Ford. The customer service w I generally dread the car buying experience, so I was pleasantly surprised with my very positive experience with Valenti Ford. The customer service was friendly, knowledgeable and helpful and I can say the car buying experience was actually FUN! I did some comparison shopping with another Ford dealership in the area which resulted in a more typical, and dreaded experience. I was eager to return back to Valenti/Village Ford where I purchased my car. More
Excellent This was my first time buying a car on my own and it could not have gone smoother. Joel was a pleasure to work with. He was extremely helpful in findi This was my first time buying a car on my own and it could not have gone smoother. Joel was a pleasure to work with. He was extremely helpful in finding me the perfect car. I would definitely recommend buying a car from Valenti! More
Great Truck Buying Experience I bought a used Ford F150 from Valenti Ford about 3 months ago and couldn't be happier. They helped me find the truck I was looking for and made the w I bought a used Ford F150 from Valenti Ford about 3 months ago and couldn't be happier. They helped me find the truck I was looking for and made the whole buying process simple and straight forward. I would recommend this dealer to anyone looking to buy a new or used vehicle! More
Awesomeness over and over again My family has been buying cars from the Valenti family for years and I have nothing but great service from the family. Grant it I have only deal with My family has been buying cars from the Valenti family for years and I have nothing but great service from the family. Grant it I have only deal with Bob Valenti or Joel Valenti, but both gentleman have taken care of not only me but the rest of my family. I have bought a 2012 Explorer and a 2016 F-150 from them and they were/are both great vehicles. If/when I every buy another vehicle it will be from the Valenti family. Great service, great family. More
Excellent I have.been buying my vehicles for over 20 years threw this dealership !! Always treated me right An service An sales excellent ! They have a great te I have.been buying my vehicles for over 20 years threw this dealership !! Always treated me right An service An sales excellent ! They have a great team at all dealerships ... will always buy my vehicles at valenti More