Valencia BMW - Service Center

A Visit to Remember at Valencia BMW I had a flat tire just before Thanksgiving. I wanted to go to Valencia BMW right away, but it was a busy time. I wasn’t sure how busy they were, so I looked online just before Thanksgiving. I wanted to go to Valencia BMW right away, but it was a busy time. I wasn’t sure how busy they were, so I looked online for an appointment. The earliest one was Friday, after Thanksgiving. Previously, Bill Parks had been my go-to person for all car-related issues, so I reached out to him once more. This time, my call was answered by Jonathan, another member of the Valencia BMW team. To my surprise, Jonathan invited me to come in despite the busy holiday schedule. Upon arrival, Jonathan's warm greeting was a pleasant start. He discovered that the necessary part wasn't in stock, but he went above and beyond by offering a loaner car for my use until my own vehicle was repaired. And my car was ready by Friday, just as Jonathan had promised. Voila! Buck, the sales guy, is great, and so is Jonathan in the service department. Valencia BMW is a bit far from my house, but I like going there. They consistently provide me with top-notch service. Highly recommended! More

Customer service of Taylor & Mazen are top knotch in communication & timing , Much appreciated & definitely coming back communication & timing , Much appreciated & definitely coming back More

A little disappointed. I took my car there because of squeaky front brakes. The car is less than a year-old and only has 2300 miles. The service department kept it for 5 d I took my car there because of squeaky front brakes. The car is less than a year-old and only has 2300 miles. The service department kept it for 5 days, only to be told it is normal for the breaks on the M cars to squeal. A total waste of my time as I had to drive all the way from Lancaster twice just to hear that. I also called several times to check on the status of the repairs, no answer, messages not returned. No, I do not recommend it. More

Service advisor very helpful and informative. . good sense of humor! Will definitely recomen..10-10 . good sense of humor! Will definitely recomen..10-10 More

It is to hard to get an appointment for the service department and also the vehicle warranty in some cases do not cover the service charge of the car department and also the vehicle warranty in some cases do not cover the service charge of the car More

I always take my car to Valencia BMW for my cars services. I like their customer service and efficiency. Highly recommend them. services. I like their customer service and efficiency. Highly recommend them. More

Always great service and great staff. Clean and even smells good as well. Thank you Clean and even smells good as well. Thank you More

I went for a recall but when I arrived to the place, there was car oil spilled on the floor. I informed them about the situation but their only response was "It's o k". Thanks God I didn't fall!!! there was car oil spilled on the floor. I informed them about the situation but their only response was "It's o k". Thanks God I didn't fall!!! More

Valencia BMW has a top notch service team. Bob Rowlands goes above and beyond to make sure that your vehicle is properly serviced and ready when promised. Bob Rowlands goes above and beyond to make sure that your vehicle is properly serviced and ready when promised. More

Jacob Morgan answered all my questions and got me a loaner car and had my car ready in 2 hours. loaner car and had my car ready in 2 hours. More