Valencia BMW - Service Center

Not bad service but DANGEROUS practices! BEWARE! I am a decorated 6 year US Army Veteran and I know cars and business. I have seen consistent dangerous activity here. For instance, a car broken down I am a decorated 6 year US Army Veteran and I know cars and business. I have seen consistent dangerous activity here. For instance, a car broken down in at intersection and a technician too busy texting to pay attention to the cars he was putting in harms way. I offered help as I was bringing a friend's car in for service and he told me to F-off. I have a bad back...I would have hurt it to help prevent an accident. I brought my friend's car in for a damaged tire and 3 days later they had me come and pick it up. I drove away only to notice the car had been driven (the radio was on and the sunroof was open unlike I left it) and there was a loud noise coming from one of the wheels. I got out and noticed a huge gash in a different tire sidewall! When I confronted Robert (not Bob) he told me they don't repair things that were not complained about...but he had repaired a mysterious check engine light that was not complained about...do you see where this is going?? He did not know that someone nicked the tire and was backpedaling. Vanessa, the service manager, did not want to help me resolve my issues and even told me the manager was busy when I first asked to speak with one...only to find out she's in charge. No follow ups. It goes on and on. The tire is being fixed after a heated argument...if my female friend picked up the car she would be driving a hazard!! Please let that sink in!! How often does this go unnoticed? PS. The management know's I'm a service connected Veteran and they don't care! I don't show my ID often but after the the broken down car issue I felt the need to go all out. More

i agree - Badly in need of improvement Rude women at the front service desk. BMW are not cheap and u would think the after purchase service would be better so as to gain repeat customers. N Rude women at the front service desk. BMW are not cheap and u would think the after purchase service would be better so as to gain repeat customers. Not the case at Valencia. More

Worst service department You will have a good experience buying but then you will experience the worst service of your life. Buy a $120,000 car take it in for service and get You will have a good experience buying but then you will experience the worst service of your life. Buy a $120,000 car take it in for service and get a $35,000 loaner dirtier than a truck stop bathroom. Loaners have not been washed, wiped or vacuumed oh and on empty. They will only fill up to 1/4 of a tank but I've never had one without the empty tank light on. Don't bother getting road and wheel (rip off) the dealer won't replace a wheel or a tire and if you are lucky and they replace a tire it's still $50 out of your pocket. Unlike other luxury brands where it's a no questions asked replacement. I suggest you buy from a dealer who has a great service department since your experience will only be that for the length of your ownership. I wish I never bought my X6 or 5 series. It's like owning an expensive car and taking it to Walmart for an oil change. Just a number and no personal relationship. Auto Nation should step it up and get customer service representatives that rival that of sales. It's the last time I will buy from Valencia. Oh and should I mention my 5 series got an oil change and I drove it off the lot and proceeded on my weekend road trip when the oil light came on. I pulled over to find they drained the oil and never refilled it.... This was the first 5,000 service. Just horrible. More

Consider this BEFORE you buy. I purchased a BMW M6 convertable and my sister purchased me a small gift because she knew I liked the car so much. She purchased an original BMW t-shirt from the accesso convertable and my sister purchased me a small gift because she knew I liked the car so much. She purchased an original BMW t-shirt from the accessories store in the dealership. Nice present but it was one size too small. I went to exchange for a larger size and waited at the parts counter while they ran the shirt thru their computer. I had seen the EXACT shirt with the same tags on their shelf! They said the shirt was not purchased at their dealership and would not make the exchange (Good call John Bernal parts manager). Funny you have no problem taking my money to service my $130,000 car but you cannot exchange a $20 t-shirt. Shame on you and your whole operation. More

Hate this place!!!!!! Their customer service sucks. The worst experience! There are so many other BMW dealers try them. Don't waste your time and even try to service your car at this dealer , you ll regret worst experience! There are so many other BMW dealers try them. Don't waste your time and even try to service your car at this dealer , you ll regret it !!! More

Took my 2003 X5 in for an air conditioning problem, after $1,100 worth of work the problem is still not repaired. I requested a refund on the misdiagnosis and Bryan Radin (Service Manager) refused to do so. $1,100 worth of work the problem is still not repaired. I requested a refund on the misdiagnosis and Bryan Radin (Service Manager) refused to do so. Valencia BMW's business practices are very deceptive. Stay away from this dealership. The service department is the worse I have ever seen and it reflects by the way the manager runs the department. More

Purchased a water pump for my BMW 335i and the pump got defective six month later. The pump had 2 years warranty from BMW. Customer Care Director Bryan Radin refused to do the in warranty replacement unle defective six month later. The pump had 2 years warranty from BMW. Customer Care Director Bryan Radin refused to do the in warranty replacement unless I accept to make several repairings to my car for about $3,000. His attitude was less than professional when trying to explain his position in this matter. When this Director realized that I am not willing to accept his "deal" he summoned with a bossy attitude one of the mechanics on the floor. With me being present he instructed the worker to lower my car from the stand and take it to the outside gate. This incident reminded me of some dark times I spent in the communist system when the individual was treated with no dignity, no consideration, no respect, knowing that fear of expression and repercussions was a common feeling. More

Shane went above and beyond his way to find the best deal for me. At no time did I feel pressured and that's how I like my car shopping to be. Along with him and the great management I was able to get the de for me. At no time did I feel pressured and that's how I like my car shopping to be. Along with him and the great management I was able to get the deal I wanted and am very happy with my purchase. Out of all the dealers I've been to this place seemed to be the most energetic and happy to help. I would definitely recommend this place for anyone wanting to buy a car. Thanks Shane for the great help! More

This a nice dealership. The service advisors are all great and so are the supporting staff...I love taking my car in for the great service! great and so are the supporting staff...I love taking my car in for the great service! More

My wife just received the call from the 'service advisor' a bit ago...We made an appointment for an Oil Change. Oil Change - $369 Recommendation - Brake Fluid Flush - $190 Recommendation - Fuel Inductio a bit ago...We made an appointment for an Oil Change. Oil Change - $369 Recommendation - Brake Fluid Flush - $190 Recommendation - Fuel Induction Service - $190 I can do the oil change myself for about $110 and that includes buying a $30 tool. That's not even looking for good deals... I'm perfectly happy to pay a reasonable labor charge, but this is a 30 minute job for a dealer. For $80 dollars in parts (at retail) $289 dollars in labor is insane. That's $578 dollars an hour!!!!!! I just called 5 random BMW dealerships - 3 in the LA area, 2 in the Bay Area MAXIMUM estimate I was given over the phone - $290. Lowest was $129. Bob Smith BMW was the highest by over $100 bucks @$290. So median price was about $150 bucks. That Fuel 'induction' thing - 'reputable' bmw dealers call it a scam and refuse to offer it to their customers - from what I've read on the internet it costs the dealer appx $8 bucks in parts!!!! Run as fast as you can to a reputable service department. ------------- Update 5/27/11: ------------- Valencia BMW was given an opportunity to read and comment to me privately prior to me review going live. I was initially contacted via private message through dealerrater.com basically insinuating that my poor waif of a wife had a communication problem that wouldn't have occurred had I spoke with them directly. They also indicated that an oil change is only $140. After providing them some information to support that it was incredibly unlikely that the communication problem was on my wife's end of the conversation my dealings with them via message took a much happier turn. They indicated to me that remedial instruction was provided to Jeff and would like to provide an oil change at no cost. As a measure of good faith that the issues we had with Jeff have been taken care of I'm changing my ratings as follows: Customer Service from 2 to 3 Overall Experience from 1 to 3 Price from 1 to N/A I will likely give them another opportunity in the future - good or bad I will post another review at that time. Note: This is a Service Department review NOT the Sales Dept. I'd rate the sales department as: Customer Service 4 Quality of Work N/A Friendliness 5 Overall Experience 4 Price 4 More