Valencia BMW - Service Center

i agree - Badly in need of improvement Rude women at the front service desk. BMW are not cheap and u would think the after purchase service would be better so as to gain repeat customers. N Rude women at the front service desk. BMW are not cheap and u would think the after purchase service would be better so as to gain repeat customers. Not the case at Valencia. More

Worst service department You will have a good experience buying but then you will experience the worst service of your life. Buy a $120,000 car take it in for service and get You will have a good experience buying but then you will experience the worst service of your life. Buy a $120,000 car take it in for service and get a $35,000 loaner dirtier than a truck stop bathroom. Loaners have not been washed, wiped or vacuumed oh and on empty. They will only fill up to 1/4 of a tank but I've never had one without the empty tank light on. Don't bother getting road and wheel (rip off) the dealer won't replace a wheel or a tire and if you are lucky and they replace a tire it's still $50 out of your pocket. Unlike other luxury brands where it's a no questions asked replacement. I suggest you buy from a dealer who has a great service department since your experience will only be that for the length of your ownership. I wish I never bought my X6 or 5 series. It's like owning an expensive car and taking it to Walmart for an oil change. Just a number and no personal relationship. Auto Nation should step it up and get customer service representatives that rival that of sales. It's the last time I will buy from Valencia. Oh and should I mention my 5 series got an oil change and I drove it off the lot and proceeded on my weekend road trip when the oil light came on. I pulled over to find they drained the oil and never refilled it.... This was the first 5,000 service. Just horrible. More

Consider this BEFORE you buy. I purchased a BMW M6 convertable and my sister purchased me a small gift because she knew I liked the car so much. She purchased an original BMW t-shirt from the accesso convertable and my sister purchased me a small gift because she knew I liked the car so much. She purchased an original BMW t-shirt from the accessories store in the dealership. Nice present but it was one size too small. I went to exchange for a larger size and waited at the parts counter while they ran the shirt thru their computer. I had seen the EXACT shirt with the same tags on their shelf! They said the shirt was not purchased at their dealership and would not make the exchange (Good call John Bernal parts manager). Funny you have no problem taking my money to service my $130,000 car but you cannot exchange a $20 t-shirt. Shame on you and your whole operation. More

Hate this place!!!!!! Their customer service sucks. The worst experience! There are so many other BMW dealers try them. Don't waste your time and even try to service your car at this dealer , you ll regret worst experience! There are so many other BMW dealers try them. Don't waste your time and even try to service your car at this dealer , you ll regret it !!! More

Took my 2003 X5 in for an air conditioning problem, after $1,100 worth of work the problem is still not repaired. I requested a refund on the misdiagnosis and Bryan Radin (Service Manager) refused to do so. $1,100 worth of work the problem is still not repaired. I requested a refund on the misdiagnosis and Bryan Radin (Service Manager) refused to do so. Valencia BMW's business practices are very deceptive. Stay away from this dealership. The service department is the worse I have ever seen and it reflects by the way the manager runs the department. More

Purchased a water pump for my BMW 335i and the pump got defective six month later. The pump had 2 years warranty from BMW. Customer Care Director Bryan Radin refused to do the in warranty replacement unle defective six month later. The pump had 2 years warranty from BMW. Customer Care Director Bryan Radin refused to do the in warranty replacement unless I accept to make several repairings to my car for about $3,000. His attitude was less than professional when trying to explain his position in this matter. When this Director realized that I am not willing to accept his "deal" he summoned with a bossy attitude one of the mechanics on the floor. With me being present he instructed the worker to lower my car from the stand and take it to the outside gate. This incident reminded me of some dark times I spent in the communist system when the individual was treated with no dignity, no consideration, no respect, knowing that fear of expression and repercussions was a common feeling. More

Shane went above and beyond his way to find the best deal for me. At no time did I feel pressured and that's how I like my car shopping to be. Along with him and the great management I was able to get the de for me. At no time did I feel pressured and that's how I like my car shopping to be. Along with him and the great management I was able to get the deal I wanted and am very happy with my purchase. Out of all the dealers I've been to this place seemed to be the most energetic and happy to help. I would definitely recommend this place for anyone wanting to buy a car. Thanks Shane for the great help! More

This a nice dealership. The service advisors are all great and so are the supporting staff...I love taking my car in for the great service! great and so are the supporting staff...I love taking my car in for the great service! More

My wife just received the call from the 'service advisor' a bit ago...We made an appointment for an Oil Change. Oil Change - $369 Recommendation - Brake Fluid Flush - $190 Recommendation - Fuel Inductio a bit ago...We made an appointment for an Oil Change. Oil Change - $369 Recommendation - Brake Fluid Flush - $190 Recommendation - Fuel Induction Service - $190 I can do the oil change myself for about $110 and that includes buying a $30 tool. That's not even looking for good deals... I'm perfectly happy to pay a reasonable labor charge, but this is a 30 minute job for a dealer. For $80 dollars in parts (at retail) $289 dollars in labor is insane. That's $578 dollars an hour!!!!!! I just called 5 random BMW dealerships - 3 in the LA area, 2 in the Bay Area MAXIMUM estimate I was given over the phone - $290. Lowest was $129. Bob Smith BMW was the highest by over $100 bucks @$290. So median price was about $150 bucks. That Fuel 'induction' thing - 'reputable' bmw dealers call it a scam and refuse to offer it to their customers - from what I've read on the internet it costs the dealer appx $8 bucks in parts!!!! Run as fast as you can to a reputable service department. ------------- Update 5/27/11: ------------- Valencia BMW was given an opportunity to read and comment to me privately prior to me review going live. I was initially contacted via private message through dealerrater.com basically insinuating that my poor waif of a wife had a communication problem that wouldn't have occurred had I spoke with them directly. They also indicated that an oil change is only $140. After providing them some information to support that it was incredibly unlikely that the communication problem was on my wife's end of the conversation my dealings with them via message took a much happier turn. They indicated to me that remedial instruction was provided to Jeff and would like to provide an oil change at no cost. As a measure of good faith that the issues we had with Jeff have been taken care of I'm changing my ratings as follows: Customer Service from 2 to 3 Overall Experience from 1 to 3 Price from 1 to N/A I will likely give them another opportunity in the future - good or bad I will post another review at that time. Note: This is a Service Department review NOT the Sales Dept. I'd rate the sales department as: Customer Service 4 Quality of Work N/A Friendliness 5 Overall Experience 4 Price 4 More

TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! My husband was very upset at last yesterday when the service adviser(Jeff)advised him that TOP WARNING: DO NOT USE THE SERVISE FROM THIS DEALER!!! My husband was very upset at last yesterday when the service adviser(Jeff)advised him that he needs to replace the cooling hose at a cost of $1500. This is just 4 months after our last big payment for the service. We paid $3000 for fixing a brake problem(the car would vibrate when stepping on the brake) and a set of 4 brand new tires(top of the line made for X5 was what they said). My husband got a flat tire one week later after he bought the brand new tires. Hubby got curious since he didn't see any nail or something sharp to cause the flat tire so he drove to the dealer want them to take a look but they refused to do so. He ended up driving to Mike's tire to have it fixed. I laughed at his top of line tires and he was not mad at it. He said flat tire happens everywhere. But for me, I already smelled the greedy businessman and terrible post-sale service. That's last time. Now after 4 months, we need to deal with the cooling hose with $1500. My husband got mad because we didn't feel any reason to do so. The car runs fine. Are they creating a problem which doesn't exist? We purchased this certified pre-owned X5 less than 2 year ago from the same dealer. We were told lots of major parts are covered under warranty for a 2 years period. For peace of mind, we paid $3000 extra for a free 2 year maintenance service. Now, we are not happy what we got. Their sales people told us that this car is made of top quality but their service people mede us feel the same car is made by a piece of junk. There is always something breaks down, and is not covered by warranty. I talked with the service manager Rich(?), he is solid and cool as a metal. I told him we are not happy with their service and asked a refund for the pre-paid but we would not anymore want to use service charge. He was very cool and said there was nothing he could do about that. When I told him we would either have to get rid of the car or the service. He suggested that if I sell to car, it would have more value since there is free service with it. He must be kidding. Since I'll have to tell the next owner about the horrible service they have. One question in my mind: does the dealer have to show proof to BMW whenever they fix something which is under warranty so they get paid from BMW? Otherwise, why the parts under warranty are never needed and all broken parts are not covered by warranty? That's about it. We are pretty much done with BMW. Nerver buy it again. It's really not worth to have. More