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Valencia BMW - Service Center
Valencia, CA
442 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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442 Reviews of Valencia BMW - Service Center
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July 28, 2021
Jasmin was very helpful and informative. She made sure I got the best price for the service I was receiving. Tires and spark plugs took a couple days to come in, but once they did the service department was got the best price for the service I was receiving. Tires and spark plugs took a couple days to come in, but once they did the service department was on it. More
by Rhelou
Employees Worked With
Jasmin
July 26, 2021
Personal, knowledgeable, friendly, and perfection in both customer serve and auto work done. I was updated by Cole on a weekly basis RE progress on my BMW 5X and my insurance negotiated without any assistanc customer serve and auto work done. I was updated by Cole on a weekly basis RE progress on my BMW 5X and my insurance negotiated without any assistance on my part. More
by Berna Mayer
Employees Worked With
Cole
July 24, 2021
IT IS NOTHING BAD I CAN SAY FOR THR BMW SERVICE.I was IT IS NOTHING BAD I CAN SAY FOR THR BMW SERVICE. I was asked for a part and it was out of stock. I ordered the part and I was not call when arrived.p IT IS NOTHING BAD I CAN SAY FOR THR BMW SERVICE. I was asked for a part and it was out of stock. I ordered the part and I was not call when arrived.p More
by ces0645
Employees Worked With
Vanessa
July 24, 2021
Excellent service. My service provider did an amazing job. She was fast, friendly, and was easy to work with. She also provided excellent cost saving solutions. job. She was fast, friendly, and was easy to work with. She also provided excellent cost saving solutions. More
by miqui737
Employees Worked With
Jasmine Garcia
September 12, 2020
I went today and complaining that my steering wheel have a weird noise when am turning left or right they check the vehicle and I waited two hours and ended up they didnot do anything xxxx bmw you xxxxing s a weird noise when am turning left or right they check the vehicle and I waited two hours and ended up they didnot do anything xxxx bmw you xxxxing suck More
by Raykher
Employees Worked With
Cris
June 22, 2020
how is polo lopez still emplloyed this dude literally tries to cons current and potential new customers every single day. FIRE POLO LOPEZ. FIRE POLO LOPEZ. FIRE POLO LOPEZ FIRE POLO LO this dude literally tries to cons current and potential new customers every single day. FIRE POLO LOPEZ. FIRE POLO LOPEZ. FIRE POLO LOPEZ FIRE POLO LOPEZ. FIRE POLO LOPEZ More
by bimmer33
Employees Worked With
Polo Lopez
June 16, 2020
One of the worst dealerships I have been to. Poor customer service, trying to con customers for services, don’t keep their promises (I was promised a loaner but refused when I got there), bunch of cr customer service, trying to con customers for services, don’t keep their promises (I was promised a loaner but refused when I got there), bunch of crooks and liars. The poorly run management will defend dealership flaws instead of correcting it. I would recommend going to Calabasas BMW. Save yourself trouble and heartaches. More
by Arthur
Employees Worked With
Gabby, Robert, Darren
October 31, 2019
Misleading and lazy. Theyre always making excuses on why they wont fix something but then recommending to service parts not covered by the extended maintenance plan I purchase . They didn't even update my s they wont fix something but then recommending to service parts not covered by the extended maintenance plan I purchase . They didn't even update my software (easy) More
by Joel
Employees Worked With
Robert, Darren
September 18, 2019
Con Artists Full of lies and deceit. Unwilling to work with customers and zero interest in righting a wrong. They definitely think all customers are inept and def Full of lies and deceit. Unwilling to work with customers and zero interest in righting a wrong. They definitely think all customers are inept and definitely try the “we know best” approach while talking down to you. Polo Lopez is one of the biggest sacks of human waste I’ve ever met. Stay away from home this guy and this dealership More
by PoloLopezIsTheWorst
Employees Worked With
Polo Lopez
January 24, 2019
Terrible Service-Good Luck With That Had purchased my X3 there. It had a recall so called service who told me the part was in stock. In the recall letter it said they can have a car for m Had purchased my X3 there. It had a recall so called service who told me the part was in stock. In the recall letter it said they can have a car for me when I drop it off so I requested one. They told me they would have one if one is available. Wow, that was a surprise. They asked me to make sure I told my service rep when I arrived for the appointment. Set an appointment for my only day off. When I arrive a service rep named Darin rudely came up to me. As a woman, with an accent, he proceeded to treat me like I was second class. He then told me the part was not in that I must be the one who was wrong. He then told me come back next week and walked away. I am very unhappy and will be contacting my attorney. At the very least this person should not be in a customer facing role. BMW here in Valencia has gone down hill and I will be surprised if they do NOT go out of business here soon. More
by Woods1984
Employees Worked With
Darin Ellis
