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Valencia BMW - Service Center

Valencia, CA

4.5
444 Reviews

444 Reviews of Valencia BMW - Service Center

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September 20, 2021

We bring all 3 of our 750 BMW's to Valencia BMW for service for the last 25 years. That should speak for itself regarding our opinion of this dealership. More

by michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Rawlin
Sep 26, 2021 -

Valencia BMW responded

Hi Michael, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Valencia BMW. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 17, 2021

My service representative, Robert Perez is the best. He took care of me when BMW charged me for a problem they didn’t fix More

by GuamBomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Perez is a top notch Service Representative
Sep 23, 2021 -

Valencia BMW responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 13, 2021

It's was a great experience at Valencia BMW. Jesse is always nice and cheerful More

by Jackiepacheco40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse colon
Sep 14, 2021 -

Valencia BMW responded

Hi Jackie! We're so happy we were able to help you out! We look forward to your next visit! Take care!

September 05, 2021

Outstanding customer service will be returning. Jesus was awesome to work with very helpful and friendly. Appreciate the work done to such an older car. More

by stacidul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus,Colon
Sep 07, 2021 -

Valencia BMW responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day.

September 03, 2021

Jessie is amazing to work with. Quick and easy service. Great deal on an oil change package. Would definitely recommend this dealership to anyone looking to purchase or service a BMW. More

by Angelo R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Colon
Sep 07, 2021 -

Valencia BMW responded

Hi Angelo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 02, 2021

Excellent Service Manager ExperienceBob understood my Excellent Service Manager Experience Bob understood my situation and tried to get me the best price. Made sure I received Loaner. I just wish they More

by geric731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Rowlands
Sep 06, 2021 -

Valencia BMW responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 01, 2021

Do not add tire protection! Will not cover unless popped, so you could be in the middle of no where. my tire is so bald and it’s not covered even though I pay for it monthly. More

by Raysalazar7ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jasmine
Sep 06, 2021 -

Valencia BMW responded

Hi, we are deeply disappointed by your experience at Valencia BMW. Please call our General Manager at (661) 200-9111 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Sep 06, 2021 -

Raysalazar7ray responded

I already had a brief conversation with the manager jerry, who quickly tild me he couldn’t do anything

August 30, 2021

Dealership was out of loaners however was able to be accommodated at Enterprise. Took a lot longer than I wanted on the road in 3 hours. All this just to a ride to work to get a call from the dealership More

by miaroque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t recall
Sep 04, 2021 -

Valencia BMW responded

Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!

August 25, 2021

Always an excellent experience. I would highly recommend Valencia BMW. More

by ohmystars100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole Schwartz
Aug 30, 2021 -

Valencia BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2021

Robert Perez was very instrumental in the service of my vehicle and was kind enough to give me a loaner vehicle' to do some shopping while in town, since I live in Lancaster, Calif. Thanks. G.W. Sherouse More

by gsherouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Perez
Aug 30, 2021 -

Valencia BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at Valencia BMW! If you have any further questions, please give us a call. We're always happy to help! Take care!

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