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Valencia BMW - Service Center

Valencia, CA

4.5
438 Reviews

438 Reviews of Valencia BMW - Service Center

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May 26, 2023

I always have excellent communication and timely service with this group! They are transparent and constantly in communication to ensure you know everything on what is going on with your vehicle. More

by cdtolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
May 30, 2023 -

Valencia BMW responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

My first view was wonderful the rep was very helpful and Kept asking how I was doing and asking if I needed to go anywhere and kept me posted on my vehicle my second time going was good but not as great as More

by Jacob R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
May 30, 2023 -

Valencia BMW responded

Hi Jacob, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 22, 2023

The dealership was organized, my service advisor kept me informed as to what was going on with my vehicle More

by Gimpy8604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perez
May 23, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 22, 2023

Excellent customer service. Robert the service advisor was friendly and made everything quick and easy More

by zulma machado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
May 23, 2023 -

Valencia BMW responded

Hi Zulma, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 19, 2023

Thank you, Bill P. , for the professional and energetic support. We were far from home with an unexpected problem and the service department promptly accepted us with n More

by wikatzen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks, cashier, mechanic
May 23, 2023 -

Valencia BMW responded

We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 19, 2023

The staff were very helpful and they made sure I had what I needed. Robert was great! More

by jenlea66
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
May 23, 2023 -

Valencia BMW responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Always a great experience. Staff is very friendly. The dealer is organized and clean. My car was ready when promised. More

by Isela.Urena
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
May 23, 2023 -

Valencia BMW responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Our experience as always A+. THANKS BOB R. The service department as always again THUMBS UP. :) More

by mrhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BOB ROWLANDS
May 23, 2023 -

Valencia BMW responded

Hello, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 18, 2023

Very nice environment. Easy to get there very clean and has everything a customer need More

by delmy.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert. And forgot the cashier/receptionist name
May 23, 2023 -

Valencia BMW responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 17, 2023

Good service dept. Bob Rowlands is a good service advisor. He does not try to up-sale a person on service that is not needed. More

by morrisrana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
May 19, 2023 -

Valencia BMW responded

Hi Morrisrana, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! Don't hesitate to call us if you ever need anything. Be safe on the road!

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