Valencia BMW - Service Center

Worst service experience ever! My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" 5 times today and Jason is either on the phone or with a customer ALL DAY and i am promised a call back... No call back! I AM A CUSTOMER AS WELL JASON! The service level has been absolutely horrible! I's still waiting for a call back from a manager... More

Great service . Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my se Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my service , Perry More

The check in was easy. They called me to provide and update and car was ready sooner than expected They called me to provide and update and car was ready sooner than expected More

Valencia BMW service dept has always been excellent and efficient with their service. Bill Park is the service rep. He quickly greeted me, arrange the loaner car, and have me go on with my day with minimum efficient with their service. Bill Park is the service rep. He quickly greeted me, arrange the loaner car, and have me go on with my day with minimum interruption. During the service, he kept me updated on the progress of the service and when my car is ready for a pick up. The dealership is very clean, water and coffee are available, and the environment is very professional and warm. I have visited many BMW dealerships and Valencia BMW is amongst the top. More

If I could give no stars, I would. I've bought two cars from here and the sales team is fantastic but I have had the WORST experience with their service branch. So rude, so dismissiv I've bought two cars from here and the sales team is fantastic but I have had the WORST experience with their service branch. So rude, so dismissive and actually dishonest about the work they performed. I went in for a free oil check and they gave me an invoice for $2500!!!! Beware!!! More

Only use if no other alternative- waited 30 minutes just to talk to service adviser despite an appointment; did not respond to two calls asking for information; added air to tires clearly marked as nitrogen to talk to service adviser despite an appointment; did not respond to two calls asking for information; added air to tires clearly marked as nitrogen and recommended services not needed More

We had a very pleasant experience with our purchase in 2023 - I have now done 2 annual service visits where things were very timely and staff were pleasant. I was kept informed of progress and findings wi 2023 - I have now done 2 annual service visits where things were very timely and staff were pleasant. I was kept informed of progress and findings with no unnecessary work. I love my BMW X5 hybrid- it’s the best care I have owned! More

Service advisor Christopher Rawlins is always personable and knowledgeable. He has always communicated any service updates quickly. and knowledgeable. He has always communicated any service updates quickly. More

I highly recommend Taylor (service advisor). She provides top notch customer service and leaves you with peace of mind when leaving your vehicle for service or repair at BMW Valencia. She is a p She provides top notch customer service and leaves you with peace of mind when leaving your vehicle for service or repair at BMW Valencia. She is a problem solver and she works hard at her job. She deeply cares about her customers. She listens attentively to customers concerns and flat out handles business! More

THIS DEALERSHIP IS NOT CLIENT CENTRIC; SERVICE MANAGER IS RUDE; ATTITUDE OF INDIFFERENCE, AND MY EXPERIENCE THIS MORNING WAS PATHETIC. I RECEIVED A PROMOTIONAL VOUCHER FOR AN OIL CHANGE AND FILTER AT A COST RUDE; ATTITUDE OF INDIFFERENCE, AND MY EXPERIENCE THIS MORNING WAS PATHETIC. I RECEIVED A PROMOTIONAL VOUCHER FOR AN OIL CHANGE AND FILTER AT A COST OF $99.95. I MADE THE APPOINTMENT A COUPLE OF WEEKS AGO, AND TODAY WHEN ARRIVING, THE SERVICE MANAGER REFUSED TO ACCEPT THE VOUCHER, INDICATING COST WAS INCREASED BY $20.00. WHEN ASKING FOR THE GENERAL MANAGER, WAS TOLD HE IS NOT IN TODAY. I ASKED TO CALL THE REGIONAL MANAGER, AND HE DEMANDED THAT I LEAVE THE PREMISES. HE EVEN THREATENED TO CALL THE LOCAL SHERIFF'S DEPT.. SAD AND PATHETIC. THE LOSS OF A LONG TIME CLIENT OVER $20.00. I HAVE BOTH THE VOUCHER AND EMAIL FROM THE APPOINTMENT MANAGER CONFIRMING THAT I QUALIFIED FOR THIS PROMOTION. THIS DEALERSHIP SHOULD BE ASHAMED AT THEMSELVES. MY NEXT CAR PURCHASE WILL BE DONE AT ANOTHER DEALERSHIP. HE LAUGHED AND WAS CONDONSCENDING. HE COULD CARE LESS. THE SERVICE MANAGER SHOULD BE REPRIMANDED FOR HIS BEHAVIOR. I AM INFLUENCIAL IN THE COMMUNITY, AND WILL SPREAD THE WORD. OTHER'S MUST KNOW THAT THEY COULD CARE LESS ABOUT THE CLIENT. SENIOR MANAGEMENT SHOULD READ THIS REVIEW, AND TAKE APPROPRIATE ACTION. THIS SERVICE MANAGER IS THE WORST........... More