Valencia BMW

This is my goto dealership. The place is nice and fun to be, people are friendly and helpful. The place is nice and fun to be, people are friendly and helpful. More

David was amazing! Very attentive and beyond helpful. Being at a car dealership is never an easy day. But it went was pretty painless Very attentive and beyond helpful. Being at a car dealership is never an easy day. But it went was pretty painless More

I went to the dealership on Saturday, February 1st, around 4-5 p.m., to check out a 2018 BMW M550i I found on their website. From the very beginning, the salesperson who assisted me was rude and dismis around 4-5 p.m., to check out a 2018 BMW M550i I found on their website. From the very beginning, the salesperson who assisted me was rude and dismissive. He looked me up and down with contempt, barely returned my greeting, and seemed eager to get rid of me. When we got to the car, he didn’t even want to unlock it until I had to ask him firmly. Once inside, he watched me with suspicion, as if I were there to steal something rather than buy a car. His attitude was completely disrespectful. I asked if I could take the car for a test drive, and without hesitation, he flatly said “no.” I explained that if I was considering purchasing it, I needed to drive it first. His only response was to ask if I had insurance. I told him no, since I currently don’t own a car and that’s why I’m looking to buy one. Instead of offering any solution, he curtly told me that no one without insurance would be allowed to drive any car at this dealership. I then asked him to check with his manager. He walked around the cars for a few seconds, came back, and simply said, “My manager say no.” Right after, he slammed the car door and stood in front of mine, staring at me with a confrontational attitude, clearly waiting for me to get out. My dad was on the phone with me and could clearly see how aggressively this salesperson treated me. I don’t know if it was because I look Latino or if he was just in a bad mood and took it out on me, but his behavior was completely unacceptable. More

If I could give no stars, I would. I've bought two cars from here and the sales team is fantastic but I have had the WORST experience with their service branch. So rude, so dismissiv I've bought two cars from here and the sales team is fantastic but I have had the WORST experience with their service branch. So rude, so dismissive and actually dishonest about the work they performed. I went in for a free oil check and they gave me an invoice for $2500!!!! Beware!!! More

Everyone was very nice, but the wait time was incredibly long! Need to offer snacks to waiting buyers, not just vending machine! You’re BMW for heaven’s sake! long! Need to offer snacks to waiting buyers, not just vending machine! You’re BMW for heaven’s sake! More

Great customer service from Israel, Kevin, and Jennifer! Israel took care of us from day one and ensured the process was smooth. Israel took care of us from day one and ensured the process was smooth. More

Only use if no other alternative- waited 30 minutes just to talk to service adviser despite an appointment; did not respond to two calls asking for information; added air to tires clearly marked as nitrogen to talk to service adviser despite an appointment; did not respond to two calls asking for information; added air to tires clearly marked as nitrogen and recommended services not needed More

We had a very pleasant experience with our purchase in 2023 - I have now done 2 annual service visits where things were very timely and staff were pleasant. I was kept informed of progress and findings wi 2023 - I have now done 2 annual service visits where things were very timely and staff were pleasant. I was kept informed of progress and findings with no unnecessary work. I love my BMW X5 hybrid- it’s the best care I have owned! More

Service advisor Christopher Rawlins is always personable and knowledgeable. He has always communicated any service updates quickly. and knowledgeable. He has always communicated any service updates quickly. More

I bought my first BMW from Russell, who was very friendly and extremely accommodating. I'm very particular with my vehicles, so I may not always be the easiest of customers, but Russell saw to it that I was and extremely accommodating. I'm very particular with my vehicles, so I may not always be the easiest of customers, but Russell saw to it that I was 110% satisfied with my new car and I'm grateful to have had the opportunity to buy from him. While my overall experience was positive, I can't say the same for my interactions with the finance team. Be cautious when discussing add-ons, as their sales tactics can be misleading or overly aggressive. Make sure to research thoroughly before agreeing to anything. All in all, I would definitely work with Russell again if and when I get into my next BMW. More