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Vaden Nissan of Hilton Head - Service Center
Bluffton, SC
33 Reviews
33 Reviews of Vaden Nissan of Hilton Head - Service Center
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July 12, 2018
BENARD EVERYWHERE Vaden Nissian is lucky to have Benard in the Service Department. If he worked in every department I would be extremely happy. He is always polite, h Vaden Nissian is lucky to have Benard in the Service Department. If he worked in every department I would be extremely happy. He is always polite, has always been professional and concerned when we were unhappy one day with a sales rep. He is a great example of what customer service should be!! He is truly 5 stars!!! More
by Karen24
Employees Worked With
Russ Jimenez
June 17, 2018
Service Came i n flat and bent rim the service department even though I was from out of town they were able to get us what we need and got us on our way Came i n flat and bent rim the service department even though I was from out of town they were able to get us what we need and got us on our way More
by Virginia200
Employees Worked With
The GM David Service Manager
June 16, 2018
Excellent customer service and experience. Sells representive Benny Young gave me a prefect demonstration. I came in for a oil can on my 350Z and purchased a br customer service and experience. Sells representive Benny Young gave me a prefect demonstration. I came in for a oil can on my 350Z and purchased a brand new 2017 Nissan Maxima. Excellent professional experience. More
by Wallace
Employees Worked With
Benny Young
November 21, 2016
Bernard is very professional 1st service, Bernard (Service Advisor) very professional and friendly. He is the only I will deal with. Honest, trustworthy with impeccable integri 1st service, Bernard (Service Advisor) very professional and friendly. He is the only I will deal with. Honest, trustworthy with impeccable integrity a man of his word More
by John K Newman
Employees Worked With
Bernard
October 27, 2016
BAIT AND SWITCH After completing a oil filter and oil change I received a "REPAIR ESTIMATE" for a "Brake Job - Rear (Replace Pads/Resurface Rotors) for the total sum After completing a oil filter and oil change I received a "REPAIR ESTIMATE" for a "Brake Job - Rear (Replace Pads/Resurface Rotors) for the total sum of $132.17. When I arrived home I called to make an appointment to have the Brake Job completed. When I arrived the next day at the service center the price of the job jumped to $232.00 +. Then the Service Advisor, Lorenzo Mitchell, claimed that what I received was not a "REPAIR ESTIMATE". It was only the cost of the materials. More
by Capt. Arty
Employees Worked With
Lorenzo Mitchell, Service Advisor
March 12, 2016
Worse dealership ever! This place use to be pretty good until Vaden Nissan took over! We stop going to the dealership in Savannah because it was so horrible and started com This place use to be pretty good until Vaden Nissan took over! We stop going to the dealership in Savannah because it was so horrible and started coming to Hiltonhead. It is roughly about a 45 minute drive, which was well worth it until Vaden took over. We came in for warranty work on some broken items on our 2014 pathfinder. During the removal phase, the technician damaged the overhead cover by using the wrong tool to pry it off. We have been trying to get it fixed since July 2015 and finally they decide to order the part. They never called us, we would have to call them back every time and they always have to check but then they would return and say the part was never ordered or was on back order. They would tell us they will call when part comes in, but again 0 call back unless we call. Then they would say they have to order it again, so frustrating! We finally got all the warranty fixes done at Grainger Nissan with 0 problems from them but they could not do anything about the cover since Hiltonhead damaged the part. So we finally get them to order and get the part in, which took them over 2 hours to install a 5 minute part. Great turn around, yeah right. I even told them to give me the part and I will get Grainger Nissan to do it but they could not so I was stuck there at Hiltonhead forever!! This Nissan dealership as well as the one in Savannah owned by Vaden Nissan is by far the most horrible dealership I have dealt with in the last 25 years!! Avoid these guys if you can! More
by Nissanbuyer
Employees Worked With
Service center
March 31, 2012
Nissan owner since 1994. Both of my Nissans have only been serviced at the dealership. Although I bought my first Nissan at Vaden Nissan in Savannah, GA, my recent service experience there with Dawn and been serviced at the dealership. Although I bought my first Nissan at Vaden Nissan in Savannah, GA, my recent service experience there with Dawn and the crew was frustrating. The technicians checked off things that had not been checked, plus I couldn't get quick resolution from the general manager. I traveled to Hilton Head Nissan because Bob and Leslie was very patient in handling my call. Once I got there, Tossaint made sure I was accommodated, and Leslie quickly put me in a loaner. Best service I've had with my Nissans: Nissan of Union City in Union City, GA (Atlanta), and Hilton Head Nissan! More
by nordstrom
Employees Worked With
Tossaint, Leslie, Bob
March 18, 2012
a very good experience...........on fri. i called to say i was from canada and found that my driver side break light was not working...........they told me to bring the car in at my convenience and i did on i was from canada and found that my driver side break light was not working...........they told me to bring the car in at my convenience and i did on sat. around noon.........i was greeted by a very friendly young women who said they would look after it and check the other lights as well. not only did they check and replace the light but gave the whole car a check over.........at no charge..........there is a nice waiting room with coffee and cold drinks, donuts, popcorn and because it was noon , pizza..........the wash rooms were spotless and current magazines and newspapers were available............my husband and i were very pleased and felt that we definitely should let nissan know what a good representative this nissan dealer is for their company...............marnie wharnsby, waterloo, ontario,canada More
by thetraveller
Employees Worked With
leslie cannnon
March 03, 2011
I have been dealing with Bernard for a couple years now. He helped me through some very frustrating warranty issues about a year and a half ago. He is ALWAYS very kind and very helpful. He is the person th He helped me through some very frustrating warranty issues about a year and a half ago. He is ALWAYS very kind and very helpful. He is the person that keeps me coming back and you are very lucky to have him as an employee. More
by samiam222
Employees Worked With
Bernard
