Vaden Nissan

Customers don't count Have my brand new Armada in for the 3rd time to get the same issue fixed. Which was to have The scratched and dings fixed as promised when we purchase Have my brand new Armada in for the 3rd time to get the same issue fixed. Which was to have The scratched and dings fixed as promised when we purchased the vehicle a little over a month ago. 1st time Michelle in service claimed she didn't know why I was there finally get them all on the same page and when completed I went out to check the quality and all the same scratches and dents were still there I told her it was the same and she said she knew and looked at me like I had a third eye when I questioned why she didn't communicate that to me. Then Mark the general manager said he would take care of this and scheduled for body work off site. I was told it would be detailed and sparkling when it was done. A week later I'm called and told it's 100% ready to rock and roll. I went immediately to the worse spot which had all paint missing down to metal and asked why the work wasn't done. It was also not detailed not even washed or vacuumed I thought the purpose of this visit to the body shop was to fix these issues. So now it's off to another body shop and this time the sales manager Michael Geiter was so rude to me. I cannot believe y'all treat customers this way. I just want you to do what you have promised and give me my vehicle back so I can be done with the lot of you. Update, spoke with general manager Mark about how Mr Gaiter treated me, he essentially told me that if I'm criticizing the Mr Gaiters company and their customer services then I'm making him get defensive and it's understandable why he treated me badly. He said just because I'm the customer doesn't give me the right to be upset. Well, I've learned now what the Vaden way is and no thank you. Apparently it's not important that they have lost at least 3 customers over this but since my friends and I will tell more people of this I believe the number is. Little higher. But I guess there is always another customer so it doesn't matter where these few go. We were repeat customers not anymore. Tim Ferguson our sales person was wonderful and if he leaves Vaden we would follow him. But since customers don't matter to Vaden we will go anywhere but here. More

Bad experiance The dealer try to let me buy new Nissan versa 2017 and I asked used versa 2015 and when i try to leave start talk by roughly way and asked me to sign The dealer try to let me buy new Nissan versa 2017 and I asked used versa 2015 and when i try to leave start talk by roughly way and asked me to sign the contract, and he asked 2000 down payment and 525 monthly payments for 60 months when I refused he start reduce the monthly payment to 325 and 300 and I refused finally because they are not direct and not clear place.They try to sell what they want not what the guest need. so low professional level they don't have good knowledge about the Cars. More

Sales point are just for looks I'm done with Vaden Nissan and there points reward. Bought a new vehicle in 2013 NV200 got my 250 in points. Then in 2016 I bought a new frontier was I'm done with Vaden Nissan and there points reward. Bought a new vehicle in 2013 NV200 got my 250 in points. Then in 2016 I bought a new frontier wasn't able to use the sales points towards the purchase of a new frontier. I asked to at least have it move to repair points that didn't happen either. And after 6 months of dealing with Mike and talk of will make it happen I truly see how valuable I'am to Vaden I'm not. And Mike the guy you said was going to call me never did. More

the honda of my nightmare I went wanting a Honda but when I got there they didn't have any on hand. I wasted so much time there until it was crazy. When they got one there it w I went wanting a Honda but when I got there they didn't have any on hand. I wasted so much time there until it was crazy. When they got one there it was a brown one with a lot of scratches on it so I didn't want it. But Gator a such me he can take care of it, I even had him to put it in writing. I got my car on December 5 they had my car more than I did the first few months. My Friends was asking where my car was because every time they look I was in a loaner. Gator put his foot in his mouth now his answer to the problem is find another one which been 3 weeks and I had heard from him yet. More

Snakey sales tactics I visited this place in my pursuit of a new Murano. The salesman I worked with was trying to sell me a 2015 model for the same price as a 2016 model I visited this place in my pursuit of a new Murano. The salesman I worked with was trying to sell me a 2015 model for the same price as a 2016 model in the color that I did not want. I told him what I was looking for with all the specs and colors. He did not have on on the lot but said he would check with his other dealers. Several days later he calls and says he has the exact car I am looking for. We make the trip over there only to find that he did not have the vehicle I wanted at all but instead was trying again to sell me on another color 2015 model which he knew I didn't want. He also attempted to sell me a lower down version of the car (without the tech package I wanted) which was the color I wanted. The pressure from this sales staff is incredible saying things like "this deal is only good for today", and all the cliche stuff that a cheesy, low class salesman would say. No doubt there were a bunch of lies in all he said as well. I can't speak for the service dept since I have had no experience with them. Be careful folks. Colossal time wasted there. More

Worse dealership ever! This place use to be pretty good until Vaden Nissan took over! We stop going to the dealership in Savannah because it was so horrible and started com This place use to be pretty good until Vaden Nissan took over! We stop going to the dealership in Savannah because it was so horrible and started coming to Hiltonhead. It is roughly about a 45 minute drive, which was well worth it until Vaden took over. We came in for warranty work on some broken items on our 2014 pathfinder. During the removal phase, the technician damaged the overhead cover by using the wrong tool to pry it off. We have been trying to get it fixed since July 2015 and finally they decide to order the part. They never called us, we would have to call them back every time and they always have to check but then they would return and say the part was never ordered or was on back order. They would tell us they will call when part comes in, but again 0 call back unless we call. Then they would say they have to order it again, so frustrating! We finally got all the warranty fixes done at Grainger Nissan with 0 problems from them but they could not do anything about the cover since Hiltonhead damaged the part. So we finally get them to order and get the part in, which took them over 2 hours to install a 5 minute part. Great turn around, yeah right. I even told them to give me the part and I will get Grainger Nissan to do it but they could not so I was stuck there at Hiltonhead forever!! This Nissan dealership as well as the one in Savannah owned by Vaden Nissan is by far the most horrible dealership I have dealt with in the last 25 years!! Avoid these guys if you can! More