VIP Honda

Stay Away From This Dealer First let me Say this is the Second Car I have Bought From This Dealer. First Time was easy, Went back for Service, Service Department Was Amazing. First let me Say this is the Second Car I have Bought From This Dealer. First Time was easy, Went back for Service, Service Department Was Amazing. Now to the Horror story, My Wife was looking for an SUV, Went in to trade in My Civic for a CRV, No Problem went to Franklin, test Drove one, wife loved it. made a deal. We then went to deal with John In Finance. made a deal all thought was Fine, next day was looking at Paperwork and Realized the Car was more then Sticker. Went back in the Next evening and was told it was due to remote start and Lojack, Never asked for and not Installed. Then they were charging me more for for associaries that were ordered, The prices on their website was Cheaper. He Fixed That, Thought all was set. great, 2 Weeks after we made original deal and Took the car home, Franklin called me and said we need to come in because my wife had to be on loan. went back in, John said he was trying to work it out with the bank but couldnt.. Fine, my wife went on loan, No issues, wish he would have told me this day one. At that time i told him we were going away and needed the plates by a certain date because we were not going to be back before the Temp Plates Expired, He assured us the Plates would Be In by before we were leaving. They didnt, We cut our trip short so we were out of state with expired Plates. Go to pick up the Plates and after paying an extra $8 in Motor Vechicle Fee (They sell these cars all day long, how do they not know what the Fees Are) Frankllin tells me he could have Waived Them. As much as i Like the Service Department (John), I dont think i can ever support this Dealership. Think i will have to go elsewhere for service, this stinks because they are a mile from my house BTW, Called Honda Corp to file a complaint, They didnt seem to care, Dont think i will ever get another Honda More

Horrible and very unproffesional service!! My wife and I went to the dealership to test drive the Accord. Shafi told us to sit and talk for a bit. After 1 hour of him talking about nonsense add My wife and I went to the dealership to test drive the Accord. Shafi told us to sit and talk for a bit. After 1 hour of him talking about nonsense additional features and the HRV he asked if we were going to get the car (without even test driving!). I related to him that we needed a test drive first, however, he looked at his clock and noted it was 20 minutes before close and refused to take us for a test drive! I reminded him that the only reason I was there for a test drive and he was the one who wanted to talk but he started to insult us and told us "if you have nothing for me then why would I want to help you"! I again reminded him that I would never consider buying a car without the test drive and he said he did not care. He actually had the audacity to tell us to drive down to the Toyota dealer down the street and get the Camry!! We were in the process of talking to the front desk when he abruptly left the dealership to go home! The manager who was apologetic said that he did not have anyone to help us anymore. We drove straight to the Toyota dealership and signed on a new car! Thanks Shafi. I would not recommend this salesperson or this dealership to anyone in my family or friends. Mr. Shafi showed a very unprofessional and selfish attitude to his customers and has no respect for his job. I have never written such reviews but this level of disrespect cannot be tolerated! More

Disrespectful service when I went to this establishment I could not have been treated any poorer. The salesman immediately made me feel like I was wasting his time, would n when I went to this establishment I could not have been treated any poorer. The salesman immediately made me feel like I was wasting his time, would not make eye contact with me, and scoffed at me when I made a remark about damage to the car. When I asked to negotiate the man told me that he did not want to sell me the car and that I should go to another dealership. Most bizarre sales experience I've ever had in my life. Do not go here. More

Worst Customer Experience ever!! I had worst customer experience ever with this guy - Vanco. Pathetic sense of courtesy for customers and I wonder how can he be considered as Sales Co I had worst customer experience ever with this guy - Vanco. Pathetic sense of courtesy for customers and I wonder how can he be considered as Sales Consultant. I was looking for an SUV car and I already had the model in my mind. When I visited the showroom, this guy met in a very cold and rude way. Further I told him that I already know the car that I am looking for and I am just looking for a quote from them. That's it and this guy started talking in disgusting manner as if he doesnt even want to give a quote. When I asked him the price that he has in offering, he mentioned the MSRP. Further I asked him that what's the total amount that I will have to pay inclusive of taxes, etc. and he replied that he doesn't remember and there is no calculator in his brain. I can do the maths myself. How can someone be so rude to a customer!!! I just left the store immediately with worst ever experience. Management must really look into these low standard so called sales consultants who don't have basic courtesy to deal with customers. More

services next to none, great customer service i was sarching for a car for my son ,the first place that came to mind was vip honda;my experince was very pleasant especially when i mate the sales i was sarching for a car for my son ,the first place that came to mind was vip honda;my experince was very pleasant especially when i mate the sales man Rich osuji who introduced me to 2016 honda accord ,he gave detailed information about the car ,i was sold ,we baught the car,iam very greatful with the staff and the entire dealership, very happy customer More

Happy with my new car! I was looking for a new car and I already decided I would get CRV EX. My salesman was Shafi and he was really helpful. He helped me a lot and he figur I was looking for a new car and I already decided I would get CRV EX. My salesman was Shafi and he was really helpful. He helped me a lot and he figured everything out and because of him, I have a really nice car which has nice features. He actually answered my all questions . Overall it was a great experience with him. More

Great Customer Service, happy customer! My old car broke down, so I needed a new car ASAP. I already had my eyes in the new Honda Accord. Since the moment I woke into the dealership the cust My old car broke down, so I needed a new car ASAP. I already had my eyes in the new Honda Accord. Since the moment I woke into the dealership the customer service experience was excellent. My salesman was Richard Veras. He was very professional, well spoken and helpful. I explained my budget and I was looking for. He took the time to answer all my questions, show me the car and all its features without looking stress or out of character. The overall, experience was very satisfactory, I usually go to places where the customer services is horrible but VIPHonda was the exception. More

Great Honda dealership My family has bought several cars here. Great Honda dealership. Everyone is very nice and knowledgable. Service department is top notch. Shafi (Sal My family has bought several cars here. Great Honda dealership. Everyone is very nice and knowledgable. Service department is top notch. Shafi (Sales) was fantastic in helping us through the sales process and getting a great price on a new Honda. More