VIP Honda
North Plainfield, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Financed vehicle nearly 3 months ago, still no plates On 09/30/16 I got a call from this dealership in regards to a credit application I did online. I needed to get out of the vehicle I had because of ong On 09/30/16 I got a call from this dealership in regards to a credit application I did online. I needed to get out of the vehicle I had because of ongoing engine problems. I met with Daiana, my sales person and David who was in charge of financing. They worked out a deal for me to finance a 2010 Honda CR-V. My temp tag was due to expire the end of October, and I never got a phone call, after playing phone tag with them I went into the dealership and was told by David he didn't know what was going on, since it was a Saturday their motor vehicle dept was closed so I would have to return on Monday to get another temp tag. That Monday I got another temp tag, but I also called DMV in Trenton, gave them the VIN # and was told that nothing had been processed. I called VIP again in November and spoke to Vanco, he told me they were waiting for the title. Once again, the second temp tag was due to expire and still no call. I went back to the dealership and asked David what's going on with the title. He made a phone call and told me that the previous owner of the CR-V had a duplicate out of state title, and NJ DMV was waiting for proof that this person paid some sort of fee. However, I contacted the bank that's financing the CR-V they called and spoke with Sharon at VIP, who told them something different. She said that the previous owner lost the title, and VIP is waiting on a cancelled check so they can apply for a duplicate title, but the previous owner is on vacation..right. Here we are half way through December and this is my third temp tag which is due to expire in a couple of weeks. I was already told by DMV that they should not have sold a vehicle without having the title. I've been going back and forth calling the bank, who calls VIP and they do not return any phone calls. I'm to the point where I don't even want this vehicle. I've gotten better service at buy here pay here dealerships and never had an issue with my plates. In addition to the title issue, the low tire pressure light has come on numerous times, and the oil light warning came on a week ago. The truck had 20% oil so clearly no maintenance was done before they sold it. I should have known to stay away when they had to clean the truck before I took it home. Apparently VIP Honda thinks it's ok to just sell any old thing to people with challenged credit. I was better off just letting my old vehicle die, sell it for parts and saved my money to spend elsewhere. I've already notified the Better Business Bureau and the NJ Dept of Consumer Affairs, I will be going to the local news next. More
Excellent Customer Service!!!!! This dealership went above and beyond for me. The GM Richard J. single handedly worked out every detail of our situation. They understand that people This dealership went above and beyond for me. The GM Richard J. single handedly worked out every detail of our situation. They understand that people have a past and are willing to help you with building a future. I am so grateful for the support they gave us and I plan to tell everyone I know that VIP Honda takes care of you. I fully and whole heartedly recommend this dealership. More
New Purchase CRV Thanks Sabuj for all that you've done . You've made this car buying experience very comforting. Should I have any further concern or questions about m Thanks Sabuj for all that you've done . You've made this car buying experience very comforting. Should I have any further concern or questions about my new Honda, I will let you know. Thank you for your help. I'm proud to now be part of the Honda family. Regards, Harold Biswas New Honda Owner More
Think Twice before U buy Used Car If ur buying Used car (not-certified) "Think Twice" . Car will all be good and nice when on the day you buy the car. In a week you start seeing all tr If ur buying Used car (not-certified) "Think Twice" . Car will all be good and nice when on the day you buy the car. In a week you start seeing all troubles, I bought a Honda CR-v 3 weeks back now i need to spend another $2K for complete repair. Wheel bearing failed (all 4), AC failed, One tire was loosing the pressure constantly, Vehicle makes huge noise when taking steep turns. If we complain, the common answer is " We sold the vehicle as is". but the point they forget is we are buying a car from dealership paying F*** $500 extra is for this guarantee. They sold the car to me when wheel bearings was so bad that vehicle was running like a helicopter !!!.. Sales does a pretty good job on selling the car.. but the quality of the Car really bad. SO Big NO for Buying a Used car at this dealership. More
Worst dealer ever I have never seen such an irresponsible staff, they are extremely kind until they sell the car after that they do not care. I was there to turn my lea I have never seen such an irresponsible staff, they are extremely kind until they sell the car after that they do not care. I was there to turn my lease car in, called a couple time earlier to make an appointment, they never replied, even called Honda Financial Services, they couldn't event reach the them to make an appointment for me, so I showed up and they kept telling me the person was with a customer, am I not a customer? Just unacceptable, they not only lost me as a customer but also represent a very bad Honda image. Think twice before you buy Honda from these guys, do yourself a favor, go to another dealer. More
It was like they had never sold a car before in their lives. This dealer is terrible, absolutely terrible. I paid cash and had to wait around for 3hrs before they realized I didn't need to talk to a finance pers This dealer is terrible, absolutely terrible. I paid cash and had to wait around for 3hrs before they realized I didn't need to talk to a finance person. Then they ruined the registration process, sent me back all my registration papers the day the temp tags expired, and forgot to reimburse my taxes which took 15 calls and 9 voicemails to get a response. Brian Hanson should be given a gold star for most inept person to ever try and handle a registration. Great job ignoring my voicemails for weeks my friend. It was a joy working with you VIP Honda. I hope you go out of business. More
Great experience With the help of Shafi, my car buying experience was the best ever at VIP HONDA. Shafi was great to work with. He was very helpful, considerate and to With the help of Shafi, my car buying experience was the best ever at VIP HONDA. Shafi was great to work with. He was very helpful, considerate and took the time to explain every little detail. For that reason alone, I bought a brand new HRV the very same day. Thank you Shafi, I will recommend you to all my friends and family. More
Thanks VIP Honda!! I see some pretty bad reviews on here and i really cant understand how a person so humble and so outgoing like Shafi can be so hated. Actually, i do u I see some pretty bad reviews on here and i really cant understand how a person so humble and so outgoing like Shafi can be so hated. Actually, i do understand. When my friend and i first got to the dealership i already knew what i wanted. Shafi wasted no time in approaching us and asked what are you looking for? I told him i want a Honda Accord and gave him the specs. He nodded and took me inside where he broke down the different models, all of which did not fit the standard until he got the Touring model. It is fully loaded and not only did he bring me one to test drive immediately, but he knew the cars gadgets as if it were his own. i was quite impressed. He gave me his time and in return i did what i could to take my car that day. i work in the hospitality field and nothing says comfort like the treatment from the person designated to fill ur needs. That being said, some people take complete advantage of what said representative is willing to/can do. They want to squeeze every last drop of the fountain, until it no longer appears to have any youth left. This is how i can sum this up. IF YOU DONT HAVE MONEY, STAY AT HOME. IF YOU HAVE NOTHING NICE TO SAY, DONT WASTE YOUR TIME TRYING TO BRING THE REST OF OUR LIVES DOWN TO YOUR MISERABLE LEVEL. VIP HONDA ROCKS, AND THEY HAVE A GREAT TEAM OF INDIVIDUALS ALL DOING AN IMPECCABLE JOB OF MAKING SURE PEOPLE LIKE MYSELF CAN WALK IN AND DRIVE OUT. THANK YOU AND GOODBYE! More
Great buying experience I came to VIP Honda because it was the nearest Honda dealership to me, and I knew I wanted to buy another Honda. Shafi guided me through purchasing a I came to VIP Honda because it was the nearest Honda dealership to me, and I knew I wanted to buy another Honda. Shafi guided me through purchasing a 2013 CR-V. He was really knowledgeable and friendly. In fact the first time I came in I was just browsing and I appreciated that he gave me space, but also sent me home with solid information. Then he kept up with me over the next two months but without any pressure, and then finally I came back and bought. He set me up with a great deal and I've been very happy with my purchase. I'll definitely recommend VIP and Shafi to anyone in the market! More
New car purchase Shafi was great. He was honest and forth coming. I would recommend him to someone whose interested purchasing a car. The day of pick up the transactio Shafi was great. He was honest and forth coming. I would recommend him to someone whose interested purchasing a car. The day of pick up the transaction was quick. More