Utter Family of Dealerships

Doug Mangrum for buying, Roy Whisenant for servicing your vehicle. No better partnership in north TEXAS. No I’m not getting paid for this. Customer since 2000 ish. Started with service on my Navigator, B vehicle. No better partnership in north TEXAS. No I’m not getting paid for this. Customer since 2000 ish. Started with service on my Navigator, Bought new pickup in 07, New Fusion HYBRID in 2010 and today a brandyspankin’ new EDGE. Do I recommend BOB UTTER FORD? You must decide. I can only guide. More

Took our Ford Ranger in for a recall on the airbags.Everyone was so nice and got the repairs done quickly Roy, was the one who lined up the repair and was such a pleasure to work with. Very hel airbags.Everyone was so nice and got the repairs done quickly Roy, was the one who lined up the repair and was such a pleasure to work with. Very helpful. More

Overall poor experience on more than one occasion with Overall poor experience on more than one occasion with the service department and disappointment in our Kia vehicle. We purchased a 2017 Sportage ne Overall poor experience on more than one occasion with the service department and disappointment in our Kia vehicle. We purchased a 2017 Sportage new from Bob Utter after our family had purchased 7 vehicles from them over the past 20 years. Our first issue was with a door latch while the car was under the full warranty. We had a 9:30am appointment for the repair and were assured that it would not take long. The car was not taken in to a service bay until 11:30. We did not get finished until after 3:00pm. We were not offered a courtesy vehicle. Within a couple of months another door latch failed, along with a window motor and front hub assembly. The vehicle was also flashing an airbag system fault code. All at under 65,000 miles and no accidents. We scheduled another appointment to leave the car, we requested a courtesy vehicle but were told one was not available. After 3 weeks, 3 trips to the dealership, and 2 attempts at ordering a replacement airbag they could not conclude what was causing the airbag system fault, which of course was not covered by warranty. On the third trip to the dealer to have an airbag replaced I arrived at 7:30 am and was noticed at 2:00pm that changing the airbag did not clear the fault code and that the airbag that came in was in poor condition with holes in the delivery box. So long story short we were left with a vehicle to drive that may or may not have functioning airbags. Nothing personal against their staff but every interaction we have had with the service department has left us with more questions than answers and more hassle than it was worth to keep our car. More

They handled the recall quickly and professionally. We were without a car less than 24 hours. i would definitely recommend Bob Utter Ford Lincoln for repairs. were without a car less than 24 hours. i would definitely recommend Bob Utter Ford Lincoln for repairs. More

Always have had good experience at Quick Lane. Just had tires rotated and oil changed and oil plug replaced and air filter. Very good service. Has heiped me a lot with my 08 F-150. tires rotated and oil changed and oil plug replaced and air filter. Very good service. Has heiped me a lot with my 08 F-150. More

Changed my oil, when I asked if they checked everything, the said yes. They told me my battery was bad. When I opened my hood, tons of corrosion on the battery post! Really??? that is maintenance, should ha the said yes. They told me my battery was bad. When I opened my hood, tons of corrosion on the battery post! Really??? that is maintenance, should have been cleaned off to check battery. My battery is good!!!! More

Everyone so helpful and courteous. Jonah and Tommy went above and beyond. This is the second vehicle we have purchased from Bob Utter and both experiences have been positive. Will definitely buy my next ve above and beyond. This is the second vehicle we have purchased from Bob Utter and both experiences have been positive. Will definitely buy my next vehicle from them. More

Easy to work with, did everything they said they would do. Made car buying easy and quick. do. Made car buying easy and quick. More

We had an incredible experience with Matt Orr at Bob Utter Kia. I called from out of state to see if they had what I wanted in stock and he was so kind and answered all my questions over the phone. Then Utter Kia. I called from out of state to see if they had what I wanted in stock and he was so kind and answered all my questions over the phone. Then when we drove 3 hours to the dealership everything was ready for us. Matt was so friendly and helpful. It felt like you were buying a car from an old friend rather than a pushy salesperson. He was so patient with us while my husband and I juggled our small kids, we never felt rushed or pressured about anything. One thing I truly appreciated about Matt, is that he included me (a woman) in all the decision making. Other dealerships would kind of treat me as an afterthought, and only really talk to my husband and would direct everything to him (even though it was my car I was purchasing). Matt made our buying experience a breeze. Everyone at Bob Utter was so friendly! We chatted with everyone like we were friends while we waited on different things. They were so sweet to our kids. It was just such a comfortable environment. I can't say enough good things about this place! Thank you!! More

Kyle and Danny were wonderful! Great customer service!! It was a quick and pleasant experience. Nothing like we usually deal with when you buy a vehicle. It was a quick and pleasant experience. Nothing like we usually deal with when you buy a vehicle. More