Used Car Motor Mall of Grand Rapids
Grand Rapids, MI
1 Review of Used Car Motor Mall of Grand Rapids
BEWARE THESE GUYS ARE SCAMMERS! I purchased a 2017 BEWARE THESE GUYS ARE SCAMMERS! I purchased a 2017 Lexus GX 460 and had it shipped to me. The advertised mileage was 20k miles and when it was del BEWARE THESE GUYS ARE SCAMMERS! I purchased a 2017 Lexus GX 460 and had it shipped to me. The advertised mileage was 20k miles and when it was delivered it had nearly 24k miles. Beyond that when the vehicle showed up it had damage to interior, smoke damage, damage to leather, holes in dash, poorly repainted front bumper to hide some physical damage. None of this was on the pictures on their website. The sales person also did not disclose any of this damage when we spoke several times. When I approached the Owner / Sales Manager / & Sales rep their response was I could take a $500 check for repairs or contact their attorney and try and sue them. BEWARE THESE GUYS ARE SCAMMERS! ===== Here is the in-depth story that happened over the past few days. The title & invoice I received said 20k miles besides it being advertised on their site. When I called the sales person Mike Alsum he said that the owners wife had been driving a the car and thats why the miles were different. However this was never discussed with me - I agreed to buying a car with 20k miles not more. Along with that the vehicle showed up with a cracked headlight, poorly repainted front bumper, holes in the dash where someone had put some type of aftermarket part and removed it out, rear broken cup holder, scratches on the passenger leather, cigarette burns on the ceiling upholstery. When I originally called and spoke with Mike Alsum (sales person) I asked - "I know this is a 3 year old car, what is all of the visible damage to the vehicle?' He assured me that beyond the normal wear and tear on the driver's seat and some scratches on the interior of the rear door that it was in mint condition and with the low miles it was taken care of immaculately. He either lied or did not care to go look himself to make sure the pictures matched the current state of the vehicle. Maybe his story about the car being driven by the owner's wife is true and she did all of this damage while she drove for the several months they had the vehicle. Who knows - but what I do know is this vehicle was thrashed when it arrived from the professional courier (at Friday at 4pm). When I enquired about these problems with sales rep Mike Alsum he said I would need to speak to the owner (Felix aka Felice Messina) on Monday. I called on Monday and asked for the owner but was referred to the sales manager; Alex Hue. He said that he would offer me $500 for repairs. I told him that was not sufficient and this vehicle was mis-advertised and the mileage alone was a breach of contract since that would determine the value of the vehicle. Alex Hue (sales manager) then told me if I didn't like the $500 discount for repairs then I can contact their attorney and sue them. I reached out to the owner; Felix (aka Felice Messina - OWNER) who would not discuss the matter with me and just referred me back to Alex Hue (sales manager) who then would no longer take my calls. Do not buy from these guys - they are scammers and will not make things right when they make a mistake. More