Uptown Ford Lincoln - Service Center

I have been getting my Ford vehicle serviced at Uptown Ford, Lincoln Mercury ever since the Ford Dealership where I purchased the vehicle from went out of business. Now I wouldn't go anywhere else! Upto Ford, Lincoln Mercury ever since the Ford Dealership where I purchased the vehicle from went out of business. Now I wouldn't go anywhere else! Uptown's service department sets a new standard for customer service. They are always friendly, courteous, and most importantly repair my vehicle correctly, on time for a reasonable fee. Fred always goes the "extra mile" for me and has my total trust to help me keep my Ford Explorer running and handling like new. More

Not many people look forward to taking their car in for service, but I am one who enjoys the journey!! The ENTIRE staff (and management) at Uptown is superior to any dealership I have ever used. They all service, but I am one who enjoys the journey!! The ENTIRE staff (and management) at Uptown is superior to any dealership I have ever used. They all act as though it is THEIR dealership and THEIR vehicle and the customer is a long lost friend--it's fun to come there and be greated with a smile and given the feeling that they have been waiting to see you and serve you (even at 730am). They listen, ask questions and make sure they understand what you are saying and then give you an estimate of cost and time when completed--can't ask for more than that--best of all they are ALWAYS right on in both areas. The tenure of the staff at Uptown speaks volumes for the dedication that management shows to them and it is reflected in the way they recognize and treat the customer. I give them a Five Star rating and Two Thumbs Up. Thom Brown More

I purchased my 2011 Ford Edge from Uptown, and I'm a repeat customer. The sales process was pleasant and efficient. The owner and his son participated in the experience, making me feel very valued. T repeat customer. The sales process was pleasant and efficient. The owner and his son participated in the experience, making me feel very valued. The service dept has always been accomodating, providing me with free transportation to and from my workplace; and they clean my vehicle once serviced! I would and have recommended Uptown to many friends; thank you. More

always helpful. always tries to match an appointment always helpful. always tries to match an appointment with our schedule. willing to do whatever possible to satisfy our service needs. everyone on s always helpful. always tries to match an appointment with our schedule. willing to do whatever possible to satisfy our service needs. everyone on staff willing to assist. More

Everyone at this dealership has the right attitude and service adviser Fred Schmitz is simply the best there is. This dealership has earned my business by treating one as a customer should be treated. Re service adviser Fred Schmitz is simply the best there is. This dealership has earned my business by treating one as a customer should be treated. Repectfully, David Neubauer More

Fred is very friendly, courteous and helpful. He also has a good rememberance of his cutomers. The sing in was done very fast. The actual work done (oIL change & tire rotation) was completed in a fast & has a good rememberance of his cutomers. The sing in was done very fast. The actual work done (oIL change & tire rotation) was completed in a fast & efficient time so I did not have a long wait. More

I called for an appointment and was able to schedule the same day for a convenient time. The service advisor greeted me immediately upon arriving, prepared a service order and showed me to the waiting room same day for a convenient time. The service advisor greeted me immediately upon arriving, prepared a service order and showed me to the waiting room. She also suggested that if I wished there was coffee and popcorn in the next room. Service was completed within an hour as promised. The service advisor came to get me and took me to the cashier and explained the service performed and the price. Everyone was very courteous and with a smile. I would definitly go back for service and to purchase a new vehicle. I should mention that I am a long term satisfied customer. Uptown Motors is a class operation. More

Machelle ALWAYS explains my repairs in detail and let me know if they are "required" or can "wait". She is always willing to work around my schedule and my vehicle is always done when promised!! Uptown ha know if they are "required" or can "wait". She is always willing to work around my schedule and my vehicle is always done when promised!! Uptown has a complete history of my vehicle repairs so if there is any question if something that should be done on a regular interval has been done or not it is right there in the records and easily accessable! Everyone I have had any interaction with at Uptown has been very friendly and it is their attitudes that keep me coming back. More

I have been having my vehicles serviced at Uptown since 1987. I had a Ford Escort back then. Then I purchased a 2001 Ford Escape. My daughter is still driving that vehicle which has never been serviced any 1987. I had a Ford Escort back then. Then I purchased a 2001 Ford Escape. My daughter is still driving that vehicle which has never been serviced anywhere else. Because of the fine service I have received all these many years, I purchased a new Escape from Uptown in 2009. In all these years that I have had vehicles serviced with them, they fix it right the first time. That means plenty to me. And, they don't fix what "ain't broken". Their service is dependably consistent. The staff is friendly, courteous and efficient. They don't waste my time, they provide transportation if needed. Being a female, I don't want to feel intimidated when I need to take a vehicle in for service. I want to do business where honesty and integrity are important. It can't hurt that this place is a family owned business and someone from the family is always on site. L. Hosking Wauwatosa, WI More