Uptown Ford Lincoln - Service Center

Altho my wife and I were not happy with the process of purchasing our new Escape Hybrid from Uptown, the service dept. is fantastic. Great people, very personable. They truly aim to please. Fantastic ex purchasing our new Escape Hybrid from Uptown, the service dept. is fantastic. Great people, very personable. They truly aim to please. Fantastic experience! More

The price of the tire rotation and oil change was very reasonable. The service staff did a thorough inspection and completed work in a very timely manner. The dealership manager was veyr understanding a reasonable. The service staff did a thorough inspection and completed work in a very timely manner. The dealership manager was veyr understanding about my delay in returning the loaner vehicle. More

I was given great service. The young woman who took care of my service work took great care of me. Best part of my service experiences are usually my dealing with the people up front, especially Fred Schmi of my service work took great care of me. Best part of my service experiences are usually my dealing with the people up front, especially Fred Schmidt. I would suggest not requiring people to put in comments if they have nothing to add. I am in for service on my cares every three months or so and it is difficult to come up with new things to say. If I was displeased I would put in my comments about that. More

There were a couple different noises in the car that concerned me. The Service Manager came to take a ride with me in the car to see if he could determine what the noise was. It turned out to be an al concerned me. The Service Manager came to take a ride with me in the car to see if he could determine what the noise was. It turned out to be an alignment issue with the tires. The tires were "cupped". He suggested I should have my tires rotated periodically. I told him I thought that was automatically done whenever I came in for my regular maintenance (oil change, etc.). He told me it wasn't automatically done. I had to request it. The Service Department fixed the issue by rotating and aligning the tires. More

It's always easy to get an appointment that is convenient and the work is performed within promised timeframe. Excellent customer service from the time I walk in the door until the time I leave. convenient and the work is performed within promised timeframe. Excellent customer service from the time I walk in the door until the time I leave. More

A appointment was made, toke my vehicle on time. Staff was courteous. Wished I would have received a car wash ticket. Got a chance to read the Saturday morning paper. was courteous. Wished I would have received a car wash ticket. Got a chance to read the Saturday morning paper. More

I rated highly because I was very satisfied with the treatment by your personnel, their courtesy and helpfullness. No rating on the quality of work because it is too early to determine that, though the treatment by your personnel, their courtesy and helpfullness. No rating on the quality of work because it is too early to determine that, though the repair following my recent accident appears so far to be excellent. No way to tell yet whether there may be leaks, rattles or other problems. Re: 30,000 checkup, I can't determine that either, perhaps for months and then only if problems appear, such as a few years ago when my old LS was totally out of window washer fluid after multi part inspection that is supposedly part of your lube jobs. Price rated good rather than great because price always seems too high as it does for any seivice, especially good service, but being a great depression kid makes the whole world seem insanely expensive these days. However, I have reason to believe your price on all the work was very fair. Bob Henschel More

Dropped off loaner at my home, and picked up car for servicing. Did a complete inspection but did only necessary services, at very reasonable cost. Delivered car back to my home all cleaned up, and pic servicing. Did a complete inspection but did only necessary services, at very reasonable cost. Delivered car back to my home all cleaned up, and picked up loaner. Doesn't get any better than this. More

Twice in the last few months I've had to make emergency visits to the service department. The first incident was because my new Ford was shaking badly on the highway. I had no appoitment and di emergency visits to the service department. The first incident was because my new Ford was shaking badly on the highway. I had no appoitment and did not call...simply drove up. I was immediately greated by the lady at the service desk. I explained what happened and she knew exactly what was cauing the shaking; it was snow build up around the tires! She had it sprayed off and my daughter and I were in and out withing minutes!!!!!! My second incident was only two days ago. I had gone for an oil change while on vacation. The mechanic told me that my transmission fluid was extremely low and that I needed to get the car back to the dealership immediately. I phoned the dealership and they said to bring it in as soon as I could. Next day after work I pulled up again. The lady at the service desk actually had already been informed I would be stopping by. She had the "transmission" specialist take the car. I was only in the waiting room for 5 MINUTES!!! They said the mechanic was mistaken and that my fluid level was fine. EVERYONE in that department is amazing. Prompt, friendly, efficient and patient!! I would not take my vehicle anywhere else if possible. THANKS UPTOWN SERVICE DEPARTMENT. Sincerely, Andrea Blair More

Great, friendly service. They go above and beyond to make you feel welcome. The wait time went by quickly, and I loved that they washed my car afterwards. make you feel welcome. The wait time went by quickly, and I loved that they washed my car afterwards. More