Uptown Ford Lincoln - Service Center

Vehicle Recall My vehicle was recalled again and working with Fred in the service department is most enjoyable. He is an asset to your company. He is one of the reas My vehicle was recalled again and working with Fred in the service department is most enjoyable. He is an asset to your company. He is one of the reasons I come to your service department. He always treats you with respect. More

When Bruce and Scott both told me the bubbling paint on my Mustang's hood was a factory defect, Bob Maxwell helped get a replacement part. The body shop did a beautiful job on matching the (three stage) p my Mustang's hood was a factory defect, Bob Maxwell helped get a replacement part. The body shop did a beautiful job on matching the (three stage) paint and the rental car was free!! Can't thank you guys enough for bringing 'my baby' back to her beautiful self! More

I've been doing business with Uptown for over 6 years and I am completely satisfied every time I'm there. My vehicle is ready on time and they always take great care of me. and I am completely satisfied every time I'm there. My vehicle is ready on time and they always take great care of me. More

Love this Dealership I've grown to love this dealership since purchasing our 2011 Explorer. The Sales experience was excellent and the honesty and fairness of our purchase I've grown to love this dealership since purchasing our 2011 Explorer. The Sales experience was excellent and the honesty and fairness of our purchase price was outstanding. Since then we have decided to bring all our vehicles to Uptown for service because of the great friendliness and fair prices. We live in East Troy, so there are many places we could take our cars in for service, but we choose Uptown because of the great service and pricing and the very friendly and accommodating people there. Their newly remodeled waiting area is awesome and a great place to relax while your car is being well taken care of. GOOD JOB UPTOWN!! You are our DEALER OF CHOICE!!! More

Service advisor Excellent customer service, Fred assisted me as soon as I walked into the service room. Explained the work that was done, and also explained the auto Excellent customer service, Fred assisted me as soon as I walked into the service room. Explained the work that was done, and also explained the auto check off list. Made me feel at ease More

I went in to diagnose a noise from my wheels, I thought it was a bad CV joint, Brian found out I had a noisy wheel bearing. It turned out to be rusted to the hub and axle. The technician and the service te it was a bad CV joint, Brian found out I had a noisy wheel bearing. It turned out to be rusted to the hub and axle. The technician and the service tech did their part to keep me informed and even helped me prepare for the worst case scenario regarding cost. I like the honest approach they used and gave me options if I wanted to (and how I wanted to) proceed. In the end the bill was not as much as it could have been, and they even worked with me to give me the best rate possible, since I did not expect to pay for repairs totaling over 650.00. I think all in all, the way I was treated and the service I received was top of the line. Thank you Uptown. More

I have dealt with other dealerships and Uptown Motors is outstanding. Fred Schmitz is the best Service Advisor I've ever dealt with which I appreciate. outstanding. Fred Schmitz is the best Service Advisor I've ever dealt with which I appreciate. More

The entire visit was coordinated by Jessica. She was super-friendly and it was obvious she knew exactly what she was doing. My phone call for an appointment was handled by Fred. Fred has made an effor super-friendly and it was obvious she knew exactly what she was doing. My phone call for an appointment was handled by Fred. Fred has made an effort to know who I am and was very friendly. More

We are going on vacation and came in for oil change and to have the car checked out. Fred met me as I came in and wrote up the service order and informed me it would take about an hour. When I arrived bac to have the car checked out. Fred met me as I came in and wrote up the service order and informed me it would take about an hour. When I arrived back the car was done and know additional costs, they even washed my car! Thanks More

I bought the car from the dealership and I've brought it back for all needed repairs. The employees have all been very courteous and helpful. it back for all needed repairs. The employees have all been very courteous and helpful. More