Uptown Ford Lincoln - Service Center

During my visit to the Service Dept. at Uptown Ford the entire staff treated me like I was the owner. At one point I even felt like I was only customer in the building! However, after looking around I foun entire staff treated me like I was the owner. At one point I even felt like I was only customer in the building! However, after looking around I found out that they were in fact extremely busy. It is this attention to detail and customer satisfaction that is, all too often, missing in most dealerships today. More

THANK YOU for great service. You always manage to get me in around my busy schedule. And you always explain all the details to me. in around my busy schedule. And you always explain all the details to me. More

Work was completed as agreed. Most of the cost was covered by the maintenance insurance except the $75 shipping fee for the transmission. I don't understand why this wasn't covered because all part covered by the maintenance insurance except the $75 shipping fee for the transmission. I don't understand why this wasn't covered because all parts have a shipping cost, so why should this part be different? More

Nothing but good thins to say. From the moment I walked in the Body Shop door to the minute I picked up my again beautiful truck at the front door I was nothing but amazed. Everyone was so nice and accomo in the Body Shop door to the minute I picked up my again beautiful truck at the front door I was nothing but amazed. Everyone was so nice and accomodating. A rental car waiting for me when I dropped off my car. It took me a while to get used to driving a "regular" car as opposed to my Escape. Quite a difference. Both Scott and Bruce were very friendly. They kept me advised throughout the entire process from insurance stuff to pick up. Great job! Also please extend my kudos to the technicians in the actual Body Shop. They did a wonderful job - I can't tell the accident even happened. And, what a nice surprise to have a clean truck, both inside and out, returned to me! Again - great job guys Kristen Bruder More

We have always been satisfied with the service at Uptown. Everyone in the Service Department is courteous and knowledgeable and we have never had any problems. Everyone in the Service Department is courteous and knowledgeable and we have never had any problems. More

Uptown and Fred Schmitz provide the very best service with maintenance. The hours are convenient. The quality of the maintenance is outstanding. There is rarely any wait for someone talk with me or to with maintenance. The hours are convenient. The quality of the maintenance is outstanding. There is rarely any wait for someone talk with me or to close out the transaction when I pick up my car. More

I have been getting my Ford vehicle serviced at Uptown Ford, Lincoln Mercury ever since the Ford Dealership where I purchased the vehicle from went out of business. Now I wouldn't go anywhere else! Upto Ford, Lincoln Mercury ever since the Ford Dealership where I purchased the vehicle from went out of business. Now I wouldn't go anywhere else! Uptown's service department sets a new standard for customer service. They are always friendly, courteous, and most importantly repair my vehicle correctly, on time for a reasonable fee. Fred always goes the "extra mile" for me and has my total trust to help me keep my Ford Explorer running and handling like new. More

Not many people look forward to taking their car in for service, but I am one who enjoys the journey!! The ENTIRE staff (and management) at Uptown is superior to any dealership I have ever used. They all service, but I am one who enjoys the journey!! The ENTIRE staff (and management) at Uptown is superior to any dealership I have ever used. They all act as though it is THEIR dealership and THEIR vehicle and the customer is a long lost friend--it's fun to come there and be greated with a smile and given the feeling that they have been waiting to see you and serve you (even at 730am). They listen, ask questions and make sure they understand what you are saying and then give you an estimate of cost and time when completed--can't ask for more than that--best of all they are ALWAYS right on in both areas. The tenure of the staff at Uptown speaks volumes for the dedication that management shows to them and it is reflected in the way they recognize and treat the customer. I give them a Five Star rating and Two Thumbs Up. Thom Brown More

I purchased my 2011 Ford Edge from Uptown, and I'm a repeat customer. The sales process was pleasant and efficient. The owner and his son participated in the experience, making me feel very valued. T repeat customer. The sales process was pleasant and efficient. The owner and his son participated in the experience, making me feel very valued. The service dept has always been accomodating, providing me with free transportation to and from my workplace; and they clean my vehicle once serviced! I would and have recommended Uptown to many friends; thank you. More