Uptown Ford Lincoln - Service Center

Uptown never fails to impress! My appointment was scheduled for 9:30 am. I had a change in my schedule and arrived at 9. They took me in right away and got my car on the books. My appointment was scheduled for 9:30 am. I had a change in my schedule and arrived at 9. They took me in right away and got my car on the books. They explained that the problem I had would be a couple of hours. They found the issue and replaced the faulty EV Battery and I was on my way in less than 2 hours!. More

Hope was a great communicator and followed up. The mobile tech service make this easy to have taken care of at work! The mobile tech service make this easy to have taken care of at work! More

Antwan did a great job following up and scheduling work. He made it very easy and was awesome at getting it done quick. He made it very easy and was awesome at getting it done quick. More

Went beyond what they had too. Service manager was kind and brought car to me before he went home. Thank you Service manager was kind and brought car to me before he went home. Thank you More

Everyone was perfectly nice, but I had an issue where my sync was not updating and Ford told me to take it in to a dealer, no problem. Uptown wanted to charge me 150 bucks, and I figured that is fine, that sync was not updating and Ford told me to take it in to a dealer, no problem. Uptown wanted to charge me 150 bucks, and I figured that is fine, that way I can get CarPlay in my car. Well they end up bricking my entertainment system, and I understand that this is something that can happen. Then Uptown says they'll order the part and won't charge labor on it as a sign of good faith. The part they ordered costs somewhere around 300-500 dollars and they charged 850. So really it's just the dishonesty and the fact that my issue still hasn't really been resolved yet as the CarPlay doesn't work without swapping the usb module, which I'm just going to do myself because I can't trust this place now. More

Personnel were good to work with. Minor problem processing credit card, but it was rectified. Minor problem processing credit card, but it was rectified. More

Everyone was very helpful with the sale of my car. Great experience. Thank you all. Great experience. Thank you all. More

Chris was amazing with our new car lease. Love the deals on our new Lincoln. Love the deals on our new Lincoln. More

Great team to work with! Friendly, knowledgeable and very helpful. I would recommend them to family and friends. Friendly, knowledgeable and very helpful. I would recommend them to family and friends. More

Intake was easy, the speed was insanely fast, the checkout was effortless because they used my points. I drove in, sat down, and walked back out - all in under 30 mins. My workdays are super crammed, checkout was effortless because they used my points. I drove in, sat down, and walked back out - all in under 30 mins. My workdays are super crammed, and carving out time for service appointments is difficult, so this ease was an incredible value to me! More