Uptown Ford Lincoln - Service Center

Door latch recall Fred is always cordial and welcoming. He had promised a loaner vehicle which was promptly ready. I was told the time of completion, so rather than wai Fred is always cordial and welcoming. He had promised a loaner vehicle which was promptly ready. I was told the time of completion, so rather than waiting at home for a phone call, I came back, and after a short wait,my vehicle was ready. So meticulous, they put it through the wash twice. I was to refill the gas tank of the loaner to 3/4's. I had put on 25 miles,but in a fit of generosity , I filled it to the top thinking that the next person to get the loaner would get a gift. But, moments later , I saw the same vehicle with company driver shuttling a woman. The gift went astray. More

Thank You! All of my questions were answered, the alert notice that had come on was fixed and the 10,000 mile check was completed in a timely manner. I like th All of my questions were answered, the alert notice that had come on was fixed and the 10,000 mile check was completed in a timely manner. I like the fact that the car was washed! More

Service was 5 Star. Diagnosis of oil leak was identified promptly and parts were ordered to fix the problem. Loaner car was provided which makes my time more valuable an Diagnosis of oil leak was identified promptly and parts were ordered to fix the problem. Loaner car was provided which makes my time more valuable and no hassle. My sales rep worked with service to insure quality service was provided. That means a lot to me to have that type of personal service, Great Job to Ahmed Hill and the service dept. More

In on time and done quicker than expected Machelle is THE best service manager I have ever worked with. She is thorough and explains thing well. The new customer waiting area is awesome. I Machelle is THE best service manager I have ever worked with. She is thorough and explains thing well. The new customer waiting area is awesome. I can set up and do work while i wait. More

Always the best service! I started out new to the area and found Uptown by accident,but I loved their service and felt welcomed and appreciated. We've since bought a car ther I started out new to the area and found Uptown by accident,but I loved their service and felt welcomed and appreciated. We've since bought a car there and plan to buy another next year. Simply the best! More

Nice dealership John Pentler has made it pleasant for us in purchasing our last two SUVs and maintaining them. The service department repaired everything to my satis John Pentler has made it pleasant for us in purchasing our last two SUVs and maintaining them. The service department repaired everything to my satisfaction. Rich Bruin was helpful and not pushy in our most recent purchase. More

always friendly and efficient very easy to deal with.. very knowledgeable. I always feel like i am very important. The waiting room is comfortable and everyone is very friendly. very easy to deal with.. very knowledgeable. I always feel like i am very important. The waiting room is comfortable and everyone is very friendly. More

Prompt service I brought in my MKX for a ride along. Was surprised they would offer a rental and have it fixed same day. Was pleasantly surprised by how important it I brought in my MKX for a ride along. Was surprised they would offer a rental and have it fixed same day. Was pleasantly surprised by how important it was to take care of me. More

Simple oil change Even an oil change turns into a great experience. They were fast and efficient and when it came time to pay I had a credit balance on my advantage re Even an oil change turns into a great experience. They were fast and efficient and when it came time to pay I had a credit balance on my advantage rewards but wasn't showing up on the computer. Fred took care of it and I got my credit. I know its a little thing but it shows that Uptown makes sure you are taken care of no matter how big or small. Thank you. More

Service done right the first time Michelle the service writer was helpful with setting up the appointment to find an annoying rattle in my new Ford CMax. Tech Andrew Popke was intent Michelle the service writer was helpful with setting up the appointment to find an annoying rattle in my new Ford CMax. Tech Andrew Popke was intent on hearing the same noise I did, found the problem and fixed it! Have had other work done at Uptown and have been very satisfied. More