Uptown Ford Lincoln - Service Center

Great Service Every time I come to Uptown for service Fred and the rest of the team always take great care of me. Whether it's a oil change or minor warranty work m Every time I come to Uptown for service Fred and the rest of the team always take great care of me. Whether it's a oil change or minor warranty work my car is alwys done on time. I couldn't ask for a better service or buying experience. More

AWESOME DEALERSHIP Fred is the BEST IT is always a pleasure to see when coming into dealership. He is very helpful and stays on top of everything. The entire dea Fred is the BEST IT is always a pleasure to see when coming into dealership. He is very helpful and stays on top of everything. The entire dealership is "The Best" to deal with. The change to Uptown was the best move we made. We were amazed at the service and attention of Service Dept. and Sales Dept. John Pentler is just the "Greatest" More

awesome service Advisor Ben Michalski went the extra mile. I had appointment for oil change and tire rotation. I had to wait, but oil change & tire rotation were performed Ben Michalski went the extra mile. I had appointment for oil change and tire rotation. I had to wait, but oil change & tire rotation were performed and he himself took my Edge and had it washed as he did not want me to wait longer. The service dept. was backed up and he comped the change and rotation. He deserves kudos. Kind, friendly, Smiling. The perfect service advisor KEEP HIM. Service advisors at times get bad reviews due to stress, but Ben was AWESOME. I actually wanted to give him a hug. He really made the rest of my day. I went home with a smile on my face. It actually are these little acts of kindness that sets this dealership apart from any other. WONDERFUL. Have a nice Thanksgiving to all. Francine More

Fred is AMAZING As always, Fred is such a joy when coming into the dealership. Amazing service and he kept me updated on price and he was able to work me in when I ha As always, Fred is such a joy when coming into the dealership. Amazing service and he kept me updated on price and he was able to work me in when I had unexpected issues with my tire. More

Done right the first time Have been a patron of this family owned business since 1987. They do it right the first time. I have never had a bad experience there in all of these Have been a patron of this family owned business since 1987. They do it right the first time. I have never had a bad experience there in all of these years. They are honest and I never worry about the work that has been done. Great turn around time, knowledgeable staff. Have been recommending them for years. And because they had serviced my other vehicles there, I bought my latest vehicle from them in 2009, another very easy buying experience. Love Uptown ! More

Amazingly Quick Turnaround Dropped my truck off for break line repair. The line was damaged by an aftermarket install. I couldn't believe they had it done and called within 2-1/ Dropped my truck off for break line repair. The line was damaged by an aftermarket install. I couldn't believe they had it done and called within 2-1/2 hours. I just told the service writer jokingly that I wanted the truck back today. Far exceeded my expectations by getting it back so quick and the job done right. More

Outstanding Service Experience Since moving back to Milwaukee in 2000, owning a Mercury Sable and a Ford Ranger, I have had all of my service on all of my vehicles done by the team Since moving back to Milwaukee in 2000, owning a Mercury Sable and a Ford Ranger, I have had all of my service on all of my vehicles done by the team at Uptown, including oil changes. When I just purchased my new Ford Escape Titanium, I didn't even consider any other dealer; because of my prior experience with Uptown Service Department, and satisfaction with all the sales personnel I have dealt with since then. More

scheduled maintenance I walked into the service area and was not greeted, even though there were 3 employees within a few feet that saw me. Not one employee ever smiled du I walked into the service area and was not greeted, even though there were 3 employees within a few feet that saw me. Not one employee ever smiled during the entire visit. I felt as if I was just one more customer interrupting their busy day....or they truly didn't like their jobs?? Not what I expected at all from this dealership. The efficiency and quality of the work was great. I do mystery shopping of car dealers on a regular basis and if this was one of those, it probably would have had a pretty low ranking. More

Fred @ Uptown Saves the Trip Traveling out of state on a holiday weekend, we experienced an engine problem. Fred Schmitz took us under his wing and fixed the concern. We had ano Traveling out of state on a holiday weekend, we experienced an engine problem. Fred Schmitz took us under his wing and fixed the concern. We had another problem that he also corrected before it became a disaster. Fred and Uptown takes great care of their local customers and extends that same care to visitors. More

They Make You Feel Like Part of The Family I've been doing business with Uptown for over 10 years. My most recent visit was for routine service on my 2014 Mustang. Jessica was courteous, help I've been doing business with Uptown for over 10 years. My most recent visit was for routine service on my 2014 Mustang. Jessica was courteous, helpful and professional as always. While I was waiting for the work to be completed I struck up a conversation with a sales rep, Davario Raines. He understood that I wasn't looking to replace my vehicle soon since I have 18 months left on my lease. He was very knowledgeable about current models as well as proposed future models. It was a very relaxed and comfortable conversation. Just like I was talking to a member of my family. I cannot say enough good things about Uptown. More