Uptown Ford Lincoln - Service Center

Kind and courteous. However, several barriers throughout service. Scheduling-only allows 1 service and I wanted tires and warranty work and potentially some body work However, several barriers throughout service. Scheduling-only allows 1 service and I wanted tires and warranty work and potentially some body work repair/quote. I called and Giovanni told me to come anytime and the team would take pictures before the appt so they know ahead of time. I arrived on a Sat morning and was told they had no idea where they would put any pictures. I then dropped my car off on Sun night for a Mon appt. Heard from Giovanni at 1030 AM and then nothing rest of the day. Assuming it was only to take 1 day, I arrived about 440PM it said my car was done in the computer but Antywan stated he thinks my car was in body and they close at 430pm so I was not able to get it. Antywan did set me up with a vehicle since my car was not ready. Next day I called body and first person responded he had no idea what I was talking about and did not even know about my car being present...the service and body requests do not mix so they do not see each other. He passed me to the warranty person who did know and reported he had my keys in his hands. They had not even completed the quote requested. Service recovery included a driver bringing my car to me at work and they took their car back. The quote shocked me and I will not be going there for the repair which adds more fuel. I chose to have points as a rebate rather then money/gift card as I was expecting to get the work done. Although I definitely expected to be high, my idea of high $2000 not $8400; especially when I only paid $20K for the car. This is a dent and break in taillight at a low speed backing into a tree in a driveway. Again, I understand a high number, but not nearly 50% of what I paid. More

Very responsive and communicative. Let us know what to expect by when. Followed through as promised. Let us know what to expect by when. Followed through as promised. More

The best decision I have made in getting a car was choosing Uptowm Ford. We have dealt with them the last 10 years and will continue to. choosing Uptowm Ford. We have dealt with them the last 10 years and will continue to. More

Great attitude with attentive service. The staff was very friendly and great to work with. Love my car! The staff was very friendly and great to work with. Love my car! More

Friendly competent staff at the front desk and the service provider. I have always received excellent service. service provider. I have always received excellent service. More

The service advisor Hope was very helpful and respectful. The truck was done on time as promised. The second attempt seen to fix the problem. The truck was done on time as promised. The second attempt seen to fix the problem. More

Easy to get an appointment, quick service, great job. Polite, and I will definitely be returning. Polite, and I will definitely be returning. More

Always great to work with! Worked wit them for over ten years and will work with them again Worked wit them for over ten years and will work with them again More

Courteous, knowledgeable, got me in on short notice and took care of my problem same day while I waited. took care of my problem same day while I waited. More

Uptown Motors has been auto dealer for nearly 30 years. We have worked with the owners for three generations snd want to continue to work with John Pentler far into the future. We have worked with the owners for three generations snd want to continue to work with John Pentler far into the future. More