Uptown Ford Lincoln - Service Center

Usually excellent. In recently scheduled appointment I brought car in only to find parts needed to be ordered. In recently scheduled appointment I brought car in only to find parts needed to be ordered. More

I had been on the market for a new car for the better part of 2024. As a woman in a male dominated field, it can be very difficult, and intimidating. I had several bad experiences at other dealerships. part of 2024. As a woman in a male dominated field, it can be very difficult, and intimidating. I had several bad experiences at other dealerships. Kevin and the staff at Uptown treated me with the utmost respect. I didn’t feel like a number, or just another customer. I hope to build a long term relationship, and possibly even purchase my future vehicle here! I would highly recommend Uptown and Kevin G! More

I was getting continuous messages to turn my car off or on to save the battery on my 2024 Edge. I didn’t have anything turned on no heat or radio. I called uptown as to what to do. Lejuan came out and pu on to save the battery on my 2024 Edge. I didn’t have anything turned on no heat or radio. I called uptown as to what to do. Lejuan came out and put a new battery in my car. So far it’s working great! Lejuan is a great person to work with. More

With my 2020 Lincoln Aviator there was a factory defect with the exhaust system. Antwan the service rep was wonderful to work with and very helpful! He was very thorough, professional and returned calls pr with the exhaust system. Antwan the service rep was wonderful to work with and very helpful! He was very thorough, professional and returned calls promptly to update me. I requested to contact Lincoln Corporate to address the issue and I was turned over to Giovanni a service manager to work with. Long story short, Lincoln offered to cover $3,000 of the expense leaving me to cover only $300+ dollars which I felt was fair. Giovanni still charged me $1100 for the repair and his communication with me was very unsatisfactory. He never contacted me directly. I had to continuously call him in order to get him to respond to initial questions I had. I was supposed to have a refund issued weeks ago and I am still waiting. Giovanni has never called me to talk about the refund, only Lincoln Corporate. I have had very pleasant experiences working with the service department until my interactions with Giovanni. I am considering taking my business to a different dealership because I no longer trust Uptown. Antwan is really a great service rep and I trust working with him! It’s the service leadership that has caused pause for me in dealing with Uptown. More

Antwan was great. Very communicative and helped with everything I needed. He called and texted me to let me know the status of my vehicle. Very communicative and helped with everything I needed. He called and texted me to let me know the status of my vehicle. More

I’m very pleased with the service and professionalism. I’ve always been happy with both service writers and techs. I’ve always been happy with both service writers and techs. More

Great and responsive service from Gio and Chris M. Repairs took less than 1 day. Repairs took less than 1 day. More

Exceptional customer service and vehicle service. Service was completed efficiently and communicated to me through out the process Service was completed efficiently and communicated to me through out the process More

Uptown continues to provide impeccable service. Been a customer for over 14yrs. This my seventh Navigator. Been a customer for over 14yrs. This my seventh Navigator. More

I have been a customer For 20 years and their service department, the Body Shop in the sales department have always gone above and beyond to help me with my cars. They have done a Outstanding job department, the Body Shop in the sales department have always gone above and beyond to help me with my cars. They have done a Outstanding job More