Uptown Ford Lincoln

Smooth, pretty easy communication Didn't get anything done, took my car in to get my highway speed- shake problem done, took my car in to get my highway speed- shake problem More

Quick service for a recall! I was able to get an appointment within 1 week and service was completed quickly I was able to get an appointment within 1 week and service was completed quickly More

Corey is fantastic. Got me in the same day I called and took care of my problem right away Got me in the same day I called and took care of my problem right away More

I appreciate antuan Langford for his expertise and insight I had an issue and he stayed committed to resolve my issue with my Lincoln and had “Pops” to get my vehicle very clean after the work was don insight I had an issue and he stayed committed to resolve my issue with my Lincoln and had “Pops” to get my vehicle very clean after the work was done…..awesome!! B More

I came in for an issue I needed diagnosed. I also spoke with Christine about protection plans and a possible trade in. Additional time is needed. I also spoke with Christine about protection plans and a possible trade in. Additional time is needed. More

seamless. In and out with no issues Hope was very informative and gave good advice about my wheel sensor In and out with no issues Hope was very informative and gave good advice about my wheel sensor More

They did the work in a timely and efficient and professional manner. They even brought my vehicle back home as I was just too full of work to take care of that detail. Thanks so much, Uptown for a professional manner. They even brought my vehicle back home as I was just too full of work to take care of that detail. Thanks so much, Uptown for a job well done! More

Was very thorough with expecting my car. Found I needed bake break pads. Was able to do as I continued to wait. Still well worth the wait Found I needed bake break pads. Was able to do as I continued to wait. Still well worth the wait More

This really is not about the Service Center, but rather about the General Manager, Jeffrey Sardina. The Service Center always does a great job. I purchased my Lincoln MKX from Uptown in November 2015. I about the General Manager, Jeffrey Sardina. The Service Center always does a great job. I purchased my Lincoln MKX from Uptown in November 2015. I have been a loyal customer since then. If work was done on my car, Uptown did it. I purchased a 3-year battery from Uptown in November 2023. In January 2026, that battery died. Out of the blue. I had driven my car on Thursday, went to drive it on Saturday, and it was dead. (Car is garaged in an attached garage.) I checked Uptown's website, but they were already closed for the day. I needed my car on Monday, so my neighbor gave me a jump and I went to Valvoline to get a new battery. Valvoline tested the Ford battery, and said it was on its last leg. So I got a new battery from Valvoline. When I went to Uptown for my next oil change yesterday, I took the dead battery back with me. I explained the situation, and said that I would like a credit for the one year of battery life that I paid for, but did not get. Joe from the Service Department got Jeffrey, the GM, who said he could not do that. He wanted to know why I didn't call Uptown when my battery died. I told him because you were closed. And he said I should've called anyway, because they all have cell phones, and they have a "network," and somebody could've helped me. (I'm not sure how I was supposed to know that.) He wanted to know why I didn't call and let them know that the battery had died and I'd gotten it replaced. That this is the first he's knowing about it, three months later. I said, it didn't make a lot of sense to me to call and let you know that my battery had died and I got a new one. I had already handled the situation. What were you gonna do? Joe, from Service, had hooked my Ford battery up to a charger. He came and told us that the battery was in good shape, and that it was holding a charge. Jeff offered to have it reinstalled in my car for me. As the battery had a history of just dying out of the blue, I did not feel comfortable having that battery back in my car. Jeff maintained that Valvoline sold me a battery that I did not need, because there was nothing wrong with the Ford battery. The only solution Jeff offered me was they would give me a new battery, install it, and I could take the battery that I bought from Valvoline and return it to them. Why would Valvoline take it back? There was nothing wrong with their battery. That solution made no sense to me. But that is the only thing he offered. He just kept saying that I should've called the dealership when the battery died. Again, I saw no reason to do that, because the dealership was closed. I felt totally gaslit. And, for about $80, he pushed an 11-years-loyal customer out the door. More

They did amazing. Explained everything througly They explained the next steps for my last recall Explained everything througly They explained the next steps for my last recall More