Upstate Chevrolet

I dealt with Mike Litwin at Upstate Car Center in Holland, NY. From start to finish the process of buying the new to me used truck was smooth. Mike makes you feel at ease, absolutely zero pressure Holland, NY. From start to finish the process of buying the new to me used truck was smooth. Mike makes you feel at ease, absolutely zero pressure. I will recommend Upstate to anyone looking for a used or new vehicle. More

The sales department did a great job when I went to upstate. Salesman understood my car buying coal and made the transaction quick and painless. Fast forward to a week ago when I dropped my truck of upstate. Salesman understood my car buying coal and made the transaction quick and painless. Fast forward to a week ago when I dropped my truck off for an exhaust leak and a couple other small issues for my extended warranty. I was called by their service advisor and told I had no exhaust leak and that the lipstick was out and that was my noise. I questioned why it was out and was told that I probably left it out. Was also told about a loose baffle in the muffler($1600) and breaks that were shot in front. The pads are almost 10mm they do pulsate a little but hardly shot. I pick the truck up get it home and was sure there was an exhaust leak climbed under the truck and found a Crack in a catalytic converter pipe. Took the truck to west herr where I found out the repair was convered under an emissions warranty. When I called and spoke to the service manager and was accused of doing all this to get my oil change and tire rotation for free. I have worked in and around the auto industry my entire life and have never been treated so poorly at a dealer ship in my life. How the service department stays in buisness is beyond me. But again kudos to the sales team and my salesman you guys are great. More

Good experience with Keith, sales agent through text and email. Am currently on hold on a purchase due to extreme health issues of my wife and myself with current Covid. email. Am currently on hold on a purchase due to extreme health issues of my wife and myself with current Covid. More

Outstanding personal service begins as you enter the dealership and continues long after you leave. dealership and continues long after you leave. More

I showed up unannounced and the people were fast and great. Al went over the vehicles more than any place I have ever been to. Very knowledgeable and I drove away with what I wanted within hours. great. Al went over the vehicles more than any place I have ever been to. Very knowledgeable and I drove away with what I wanted within hours. More

I bought a 2016 Ford explorer from the Holland store. The salesman, Mike Litwin was a pleasure to work with. Fair, honest and no pressure. I feel like I got a pretty good deal and I would recommend them The salesman, Mike Litwin was a pleasure to work with. Fair, honest and no pressure. I feel like I got a pretty good deal and I would recommend them if you are looking for a car. More

Absolutely great place to buy or just get information for future sale. Keith G. And Ken O. Have restored my faith in people. These two made me feel as if I was family. Can’t say enough on how great the exper future sale. Keith G. And Ken O. Have restored my faith in people. These two made me feel as if I was family. Can’t say enough on how great the experience was due to the quality of service and care given by both of them. More

Would give a 0 if possible.A few weeks ago my vehicle Would give a 0 if possible. A few weeks ago my vehicle had this issue where water dripped inside the filler neck, froze, and would not let the flap o Would give a 0 if possible. A few weeks ago my vehicle had this issue where water dripped inside the filler neck, froze, and would not let the flap open so i could pump gas. The 2018 chevy equinox has a pressurized seal on the door so there is no gas cap. Took it in to this dealership, and a couple workers came to the conclusion that because they had never seen or dealt with an issue like this and had no idea how to properly fix it, that they would break the flap and remove the ice. They looked up my vehicle, saw it was out of warranty, and advised me the part would not be covered by warranty but since they were causing the damage, they would be required to fix it. This decision was made by an employee named Caden, but he discussed it with another tech that was working. He ordered the part, and 3 weeks later confirmed it came in and scheduled an appointment for them to replace it. Here's where the story gets more fun... Today I used PTO to bring my car in and have the part replaced and get an inspection. About 20 minutes after i left, Caden called and advised me that his manager, Jesse, has decided that because my warranty is void, they will not cover the cost, and though they broke it, they won't fix it and it will cost me around $430 to have the part replaced. I declined the thoughtful offer lol What I don't understand is why Jesse is pretending as if his company was not aware of the warranty being over, when his employee Caden is the one who advised me that my warranty ended when i first showed up there in the beginning of December, and told me that because he broke the filler neck, his company would be required to replace it. The best part is, after they completed the inspection they asked me to sign some paperwork... I thought it was odd that they asked me to sign two separate packets and had the second packet carefully placed under some inspection invoices so that only the signature area was visible... turns out, the partially hidden packet was the paperwork for the filler neck that they don't want to be responsible for. The first packet was the inspection paperwork, so why they went as far as using other invoices from that packet to cover up the service order and agreement for the filler neck, even paperclipping the invoices to the top, in attempt to fool me in to signing it. When I started questioning about it, I was told they need the documents, I can't have them all but incan have a copy of the cover sheet, and I need to sign both packets for the work performed. I disagreed, they have my signature for the work they performed, which was the inspection. I declined finishing my signature on the second packet, and ripped my first name off so hopefully they don't try to claim I signed it knowingly. Always be sure to know what you're signing, because these guys tried tricking me in to signing documents that said I would be responsible for the part that they intentionally damaged. I called Corporate Chevrolet and explained to them what happened, but I don't expect much. There is an open case for now. All I want is for others in the community to be aware of this incident so they can be cautious, I have heard of other capless gas tanks having an issue and I would hate for them to get roped in to shenanigans like this... i have pictures of the signature i had to remove because of their unethical behaviors. More

Amazing I was in desperate need of a new vechile and went online and found a car i liked eric got in contact with me. I told gim what i needed and he found me I was in desperate need of a new vechile and went online and found a car i liked eric got in contact with me. I told gim what i needed and he found me the perfect car that fit my price range and helped me get into in a timely manner. Krystal at the resale center was very accommodating as well she had the pathfinder brought down to Holland so that i could get to it easier to test drive and was able to pick it up thru her today and she even was kind enough to pick me up on her way to wotk so that i could get into even faster. I will definitely be back when its time for a new ride. More

I would deal with Al only My family had some neg. issues with upstate . I really wanted to stay local and contacted Al. He worked very hard to regain my trust. My family had some neg. issues with upstate . I really wanted to stay local and contacted Al. He worked very hard to regain my trust. More