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Upper Valley Honda
White River Junction, VT
50 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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50 Reviews of Upper Valley Honda
November 26, 2025
I came to Upper Valley Honda genuinely ready to buy a vehicle, and the experience became one of the most confusing and frustrating car-buying attempts I’ve ever gone through. I want to be very clear abou vehicle, and the experience became one of the most confusing and frustrating car-buying attempts I’ve ever gone through. I want to be very clear about what happened so other customers understand the process I went through. I provided everything the dealership asked for right away — ID, insurance, proof of address, and income information. I was told they were working with a bank that understood gig-worker income (DoorDash, Uber, etc.), which gave me confidence that the process would be smooth. Unfortunately, it was not. Communication over the next several days was inconsistent and confusing. I received different explanations from different people, and every time I asked for the actual loan numbers or a clear approval breakdown, the conversation stalled. I did eventually receive what looked like a conditional bank approval, but even then, nobody could tell me the final terms, the approved vehicle, or the actual payment structure. Several vehicles I inquired about disappeared from the dealership’s website without explanation. At no point did anyone reach out to tell me whether the vehicle was sold, reserved, or removed for financing. I was prepared to drive hours and put down a large down payment, but without clear communication or real numbers, I couldn’t move forward. After days of waiting, following up, and trying to understand what was happening, I was suddenly told I “could not be delivered a vehicle” because my documents didn’t meet the application requirements. This made no sense, because I had already received a bank approval page earlier in the process. The biggest issue for me was the lack of transparency. If something was missing, unclear, or needed correction, I was never given the opportunity to fix it. Instead, the communication simply broke down after multiple days of slow updates, mixed messages, and missing information. I’m very disappointed with how the process was handled. I was fully prepared to purchase, and I did everything asked of me quickly and in good faith. The dealership’s lack of clarity and consistency ultimately made the deal impossible. If you’re considering buying from this dealership, I strongly recommend asking for complete transparency up front — especially with financing — so you don’t end up in the same situation. More
by jess
Employees Worked With
Roland, Brice, Craig, Beth, Donna, London and Steve
August 07, 2025
This was our first vehicle purchase from Upper Valley Honda( 2025 Honda CRV). Kennedy White and Jessica Benton make this experience the easiest and best car buying experience . Both these associates wen Honda( 2025 Honda CRV). Kennedy White and Jessica Benton make this experience the easiest and best car buying experience . Both these associates went out of there way to answer our questions shuttle paper work back and forth to our home as my spouse was unable to meet at dealer due to care of her 95 year old father. This meant everything to us. Thank you ! More
by Gary
Employees Worked With
Kennedy White , Jessica Benton
March 24, 2025
This is my second trade and purchase at Upper Valley Honda. I worked with Jonathan Hurd. He was very knowledgeable about your products, kind, considerate and was able to answer all my questions. Ther Honda. I worked with Jonathan Hurd. He was very knowledgeable about your products, kind, considerate and was able to answer all my questions. There isn't a thing I can say negative about him or his expertise. I also worked with Jessica Benton. She was knowledgeable and worked hard to come up with a deal that met my needs. She was kind and very conscious of my privacy (I don't have the greatest credit score). You have a SUPER team and it seems they just get better and better. I will never buy another vehicle that is not a Honda. More
by Jan
Employees Worked With
Jonathan Hurd and Jessica Benten
February 11, 2025
We couldn't be any happier with our new Honda CRV hybrid. A special shot out to Jonathan Hurd who was such a wonderful guide through finding just what we wanted, patiently answered all questions, and ALWAY A special shot out to Jonathan Hurd who was such a wonderful guide through finding just what we wanted, patiently answered all questions, and ALWAYS had a genuine smile. More
by Jan Stratton
Employees Worked With
Jonathan Hurd
February 08, 2025
I worked with Kali Gregoire when I bought my new CRV, and she was just wonderful! Really provided the best service and with a smile. I had a great experience. 👍 and she was just wonderful! Really provided the best service and with a smile. I had a great experience. 👍 More
by Jwpoor
Employees Worked With
Kali Gregoire, Jessica in finance
January 19, 2025
I would highly recommend service at upper valley Honda Darci and Phil went above and behind helping me with my vehicle. Looking to get a new Honda I highly recommend Matt King in sales he was very helpful Darci and Phil went above and behind helping me with my vehicle. Looking to get a new Honda I highly recommend Matt King in sales he was very helpful with the purchase of my new Honda and he did a wonderful job explaining all the new features in my car and help set them up. Would also like to thank Steve for keeping the deal he offered me even though my trade in had some issues with it and William in the finance department he was very helpful explaining all the finance part of it with all the extra perks. I give the whole team a 10 highly recommend them More
by clifford98
Employees Worked With
Darci,Phil,Matt king, William and Steve
January 06, 2025
Kali Gregoire was great to work with. She was able to answer all my questions and help me narrow down which model CRV was best for me and my lifestyle. She was able to answer all my questions and help me narrow down which model CRV was best for me and my lifestyle. More
by jaimie.erpelding
Employees Worked With
Kali Gregoire
December 17, 2024
Matt was great! No pressure, very informative, personable, knowledgeable, and accommodating. Still thinking about whether or not to buy a car, and it's my interactio No pressure, very informative, personable, knowledgeable, and accommodating. Still thinking about whether or not to buy a car, and it's my interaction with Matt that has me still considering. More
by Adam
Employees Worked With
Matt King
December 15, 2024
We had a great experience at Upper Valley Honda. Matthew King was very professional and sincere. He listened carefully to our needs and made sure all our questions were answered. If you are in the m Matthew King was very professional and sincere. He listened carefully to our needs and made sure all our questions were answered. If you are in the market for a vehicle, I highly recommend going to see Matt King. More
by Steve
Employees Worked With
Matthew King
December 03, 2024
We had a great experience with Upper Valley. A very low-pressure sales process, extremely competitive trade-in value, and nice people who were a pleasure to deal with throughout. Really a breath A very low-pressure sales process, extremely competitive trade-in value, and nice people who were a pleasure to deal with throughout. Really a breath of fresh air after dealing with other Vermont Honda dealerships. Thank you, Kali, Jess, Bill, and team! More
by dlf
Employees Worked With
Kali, Jess, Bill
