Back

Upper Marlboro Ford

Upper Marlboro, MD

4.7
114 Reviews

5701 Crain Highway

Upper Marlboro, MD

20772

Directions

By Type

Showing 114 reviews

July 19, 2011

Bought Explorer #1. Turned out to be a true lemon - MANY MANY problems - way too many to ever list here. Marc bought it back from me 1 month later at a $3000 loss (which I found out later after he tacked t More

by Cheri Carter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc Bortnick, John Ashbridge, Service Dept., Used Car Dept.
Jul 25, 2011 -

Cheri Carter responded

Additionally, the reason there are so many reviews on this site is because when Marc Bortnick schmoozes you into thinking you're happy (hence the term "used car salesman"), he pressures you to go to this site and give him a good review. I actually was going to do that, but decided to wait to see how the second vehicle performed. Good thing I waited. This truck sucks.

May 25, 2011

I was extremely pleased with the serivce I received at Ron Bortnick Ford. The salesperson and sales manager I dealt with were friendly, responsive, and willing to work with me so that I could drive out o More

by hcky4nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Irv
April 23, 2011

Marissa V. Miles and the entire staff at Ron Bortnick Ford went above and beyond to ensure that i ended up with the vehicle that I had been looking for. On the very first day of stepping on the lot, I w More

by JoJoVDub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marissa V. Miles
March 24, 2011

excellent service from all parties. Vehicle purchase was transacted without alot of backand forth game . i was able to get all my questions answered during a drive up from Savannah and sign all the papers t More

by smbosari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc, Jim, Madeline, Sean, Jr., John
March 23, 2011

Between myself and my family, we've purchased two vehicles and held multiple leases from Bortnick Ford in the last five years. As a customer, there's a comfort that comes along with the friendliness More

by fdigiovanni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob McDonald
February 24, 2011

Marc Bortnick is a fantastic, hands-on manager, willing to accommodate his customers and to offer the best possible deal. In my case, I am a USAA member and he was able to meet my wants as far as the vehic More

by lsharrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Bortnick and Jimmy Carroll
February 24, 2011

I was satisfied with their customer service because everybody was helpful in making sure I was happy with my purchase and price. As a first time buyer they made me comfortable and didn't pressure me More

by mvbatara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy, Laurie, and Marc
February 19, 2011

My experience at Ron Bortnick Ford was very gracious and very professional from the time I indicated an interest in one of their used vehicles via email to the time I drove off the lot with the great vehicl More

by Norma Wiegand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremiah Burton & Marc Bortnick
February 07, 2011

Marc Bortnick is a fantastic, hands-on manager, willing to accommodate his customer and to offer the best deal possible. In my case, he beat all earlier offers from other Ford dealers. He is also excellent More

by helenmargiou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Bortnick, John, Jeremiah, Doug, Lorie
October 17, 2010

This was the most pleasant car-buying experience I have ever had. The employees were very knowledgable, friendly and never pushy. Gave me a fair trade-in price for my vehicle and I am extremely satisfied More

by mandhmurphy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grady Buckmaster, Jeremiah
...
11