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Upper Marlboro Ford

Upper Marlboro, MD

4.4
127 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!
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5701 Crain Highway

Upper Marlboro, MD

20772

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Showing 127 reviews

January 20, 2026

Excellent experience with Sales Professional Vernell Johnson. Vernell answered all my concerns that helped me make my decisions to purchase the Truck. I would recommend Vernell and Upper Marlboro Ford More

by amanda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelly Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2026 -

Upper Marlboro Ford responded

Amanda, we are so happy to hear Vernell helped you with your purchase! Thank you for choosing Upper Marlboro Ford.

January 07, 2026

Brought my 2025 Bronco Sport in heard a noise when vehicle is in reverse. Doesn’t happen all the the time. Of course could not get it to make a groaning sound when put in reverse. Technician and I tri More

by Jeanette
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Jan 08, 2026 -

Upper Marlboro Ford responded

Hi Jeanette, we're glad to hear Shane and our technician were so helpful, even if that annoying noise didn’t make an appearance this time! Thanks for choosing Upper Marlboro Ford!

November 06, 2025

I bought a certificated used car for 19,000 and next day it broke down and they told me because it was used they couldn’t do anything and anything needed to be fix was going to be on me. More

by Willianpavon27
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Shelly Wagstaff
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2025

Trinity in the service department always handles my needs from scheduling to final completion of service. Trinity is absolutely professional. She is the main reason I take my vehicles to Upper Marlboro For More

by Kinseyr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trinity - Service Department
Nov 04, 2025 -

Upper Marlboro Ford responded

Thank you for sharing your wonderful feedback about Trinity! She is a true professional and we're lucky to have her on our team. We look forward to seeing you again at Upper Marlboro Ford!

October 10, 2025

Excellent service ! My car has been serviced here for over 10 years. I have great confidence in the quality of work. More

by davisjdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trinity Wauls
Oct 10, 2025 -

Upper Marlboro Ford responded

Thank you for your continued trust and confidence in our service for over a decade! We truly appreciate your loyalty and are always here to help at Upper Marlboro Ford! Safe travels!

September 25, 2025

Peggy has been exceptionally the best. Her Customer service sets a standard that I appreciate. Thank you Ma’am. More

by Bcart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Sep 26, 2025 -

Upper Marlboro Ford responded

We're honored to have your business and your support! Thank you for choosing Upper Marlboro Ford and for sharing your appreciation for Peggy. See you next time!

September 23, 2025

As of lately, I’ve had great experience with this dealership. The most recent experience I’ve had was with Trinity in the service department. She was great in helping me to determine the services I n More

by Stephanie Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trinity
Sep 25, 2025 -

Upper Marlboro Ford responded

Stephanie, thank you for sharing your experience with Trinity and our team! We’re glad to know you felt properly informed and supported throughout your visit to Upper Marlboro Ford. We understand that costs can add up, and we always do our best to share savings wherever possible. We look forward to seeing you again!

September 07, 2025

Great people to work with , friendly, and most of all they know the product. I highly recommend them. More

by exboatman@aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelly Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Upper Marlboro Ford responded

We’re so glad you had a great experience at Upper Marlboro Ford. Your recommendation means a lot to us! Safe travels!

August 30, 2025

The sales staff was excellent however we were deceived from the service department. They said they completed service which was never looked at very dissatisfied and circulate trust was broken. More

by chrismcummins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shelly Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2025 -

Upper Marlboro Ford responded

It's concerning to hear about your experience with our service department. We strive for transparency and trust, so it's disappointing that we fell short in this instance. We'd like the opportunity to address this issue directly and restore your confidence in us. Please feel free to reach out at your convenience. Thank you, Management Team at Upper Marlboro Ford - (301) 627-5600

August 24, 2025

this dealer is the best I recommend it they don't have no problem to help you they help you More

by eglandscaping20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edis A Gomez
Aug 26, 2025 -

Upper Marlboro Ford responded

Your recommendation means a lot to us! Thank you from all of us at Upper Marlboro Ford.

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