Unlimited Motors Westfield

You could have just called.. One Monday I found a great car at the Unlimited Motors Westfield lot. I went in drove it, came back with another family member that afternoon and dro One Monday I found a great car at the Unlimited Motors Westfield lot. I went in drove it, came back with another family member that afternoon and drove it again. Note: no one was ever really out and about to help you find the car you were looking for or to even say "hello". This is not the "pushy" used car salesman kind of place, which was refreshing. However after my second drive I was unsure who to speak with as no one was really helping me. Before I left I handed Mike my business car with the car details on the back and said "If you sell this car please call me, otherwise I'll be back Wednesday morning to take it to my independent mechanic." I arrive Wednesday morning to find the car had been sold Monday night. They all stood there with their hands in their pockets until Mike started making excuses; "I thought I called you." "Pulls out his phone - look at all the calls I make a day." "We do a lot of internet deals so things move quick." then "I'm sorry about that." All fair reasons however perhaps someone could pause working the internet deals and attend to physical customers on site. The people were friendly, perhaps I was just the outlier experience. More

Disappointed We purchased a 2010 Cadillac SRX in February. The car is mechanically sound and they did a good job cleaning the interior. We have two issues that h We purchased a 2010 Cadillac SRX in February. The car is mechanically sound and they did a good job cleaning the interior. We have two issues that have resulted in the one star rating. 1. We discovered that the air compressor that comes with the Cadillac was not present. We called and was assured the owner would have the message on their desk and call the next day. Noting but silence. No call. No acknowledgment. 2. during the first rain, it was noticed the rain sensor wipers do not work causing the delay function to not work. Fortunately the regular speed wipers work, but it is not convenient in light mist to continually have to manually cause them wot wipe instead of intermittent. We took it to our local Cadillac dealer in greenwood and they immediately assessed that Unlimited Motors knew the rain sensor did not work, attempted to take it apart and messed it up. Service stated it was obvious they did not know what they were doing and tried to hide it. They broke the bracket as well. We are on the hook for over $300 in repairs for something that should have been disclosed upon sale and we could have negotiated the issue. I trust trained Cadillac service people over Unlimited Motors. Our advice is to avoid dis dealer at all cost. they have some great cars, but it appears they try to hide important issues from the consumer. We understand you buy "as is" but everything should be disclosed. If Unlimited Motors reads this and wants to make it right, they can reach out to us. If they do, maybe this rating will be updated. Tim and Anita Benefiel More

L. Hawkins-07 Cadillac Escalade 86K miles After 3 months of research, test drives, and making the most responsible fiscal decision the Unlimited Motors sealed the deal. No hassle, no sleazy c After 3 months of research, test drives, and making the most responsible fiscal decision the Unlimited Motors sealed the deal. No hassle, no sleazy car sales men, HOWEVER, there's a comfort puppy named Dino just waiting to be rubbed while you wait. very irresistible and so cute I could hardly focused on the goal while I was there. Any who, Our guy (mike) was very honest and upfront about everything. He wasn't the most smiley salesman, but then again, I don't trust those guys. lol The Used Truck we purchased is BEAUTIFUL. It looks brand new to be more than 10 years old. We love it. No tinks or kinks and the engine purrs. Now, back to the experience, Mike wasn't the average dealer, he was all business. He didn't kill the experience being a "yes" man, and he didn't try to over sell the vehicle, in short he was quite chill, which made the experience feel more human. All in all GREAT CARS the inventory on the lot is absolutely beautiful and prices are hard to beat. two thumbs up. More

GREAT CAR BUYING EXPERIENCE!!! This was THE BEST, seamless, hassle-free car buying experience ever! I LOVE my car and I got a GREAT deal! It was definitely worth the 2.5 hour driv This was THE BEST, seamless, hassle-free car buying experience ever! I LOVE my car and I got a GREAT deal! It was definitely worth the 2.5 hour drive! Mike was AWESOME! He was a pleasure to work with. Their office smelled soooo good too. The owner got me my Title documents in record time as well! Everything was just GREAT! Monica A. More

Don't get a car from here terrible people and liars told me I could buy a truck we're running around for 4 days giving him all my information and then came in and they said they sold to somebody else tw told me I could buy a truck we're running around for 4 days giving him all my information and then came in and they said they sold to somebody else two hours earlier terrible customer service wouldn't recommend it to anybody More

Great Start to finish,very good experience.Promp reply to email questions. Condition of car was just as described in ad and pictures were not doctored. Staf Start to finish,very good experience.Promp reply to email questions. Condition of car was just as described in ad and pictures were not doctored. Staff was very pleasant to deal with. I would definitely recommend this dealership. More

2015 Chrysler 300 Gead costumer service gread experience really amazing inventory I bought a 2015 Chrysler really frenly and easy fast on paperwork I was in and out in Gead costumer service gread experience really amazing inventory I bought a 2015 Chrysler really frenly and easy fast on paperwork I was in and out in 45 minutes really happy thanks More

We purchased a 2009 suburban we purchased a 2009 suburban about a week ago the transmission is going out that rear window doesn't work windows wiper on the back doesn't work d we purchased a 2009 suburban about a week ago the transmission is going out that rear window doesn't work windows wiper on the back doesn't work defroster on the window doesn't work alternator quits every now and then basically we bought a $10000 piece of Junk. And we told sale man we were goi g on a vacation to Florida. Sad that he sold us something that needs so much work . More

Horrible Customer Service I spoke with a sales person over the phone in regards to a vehicle I saw on the internet. From the beginning of the call, the sales person was very r I spoke with a sales person over the phone in regards to a vehicle I saw on the internet. From the beginning of the call, the sales person was very rude. I asked if the vehicle was still available and his response was basically yes and why you asking. I asked if an all cash offer 900 below the online price would be accepted and he emphatically stated NO and went on to explain how his vehicle are the very best priced vehicles and the prices are non negotiable. Afterwards he tells me how I was trying to get him to break state law cause I wanted to register the vehicle myself. I am active duty military, I just don't want all my vehicle registered in different states. This guys should be fired on the spot, but wasn't going to ruin my day. Horrible service will not receive my hard earned money, on to the next car company there are plenty. Advice do not waste your time, they think you owe them something. More