University Kia of Durham

Looking for a good “After The Sale”experience, you may want to look elsewhere! Sure, they roll out the red carpet to get you in the door for a sale. HOWEVER, it is goodbye customer service before th want to look elsewhere! Sure, they roll out the red carpet to get you in the door for a sale. HOWEVER, it is goodbye customer service before the ink on the paperwork has time to dry! Word of caution, if you are not well versed in reading the small print, do not skip reading every last document and question EVERYTHING! DOUBLE check, TRIPLE check the final numbers and again, QUESTION everything! This will help you avoid “after the sale” remorse! I speak from first hand experience. This dealership has two sides to them, their “before the sale” persona which is quite different from their “after the sale” persona! I, personally would not recommend this dealership to friends, family or foe! More

Tracy was wonderful the best one working at the dealership. I’m loving my new Kia K5 2025. dealership. I’m loving my new Kia K5 2025. More

Had an amazing experience working with Tracey and others at dealership. Highly recommend for any new vehicle purchase. at dealership. Highly recommend for any new vehicle purchase. More

We had an amazing experience Wwith AJ McKoy. He went above and betond to help us get the car we need. He went above and betond to help us get the car we need. More

Great experience. Best dealer I have ever dealt with, and my sales person was fantastic - Yoshida Stokes. Best dealer I have ever dealt with, and my sales person was fantastic - Yoshida Stokes. More

Lionel was an excellent person to work with. Dealer is clean, convenient, straightforward, and well-stocked. Dealer is clean, convenient, straightforward, and well-stocked. More

I had a great experience with Landy here who spent a lot of time working with me and my family. We had a very comprehensive test drive. The entire experience answered all my questions and made me feel comf of time working with me and my family. We had a very comprehensive test drive. The entire experience answered all my questions and made me feel comfortable and taken care of. I appreciated how I was treated and I felt they were full of integrity and in it for me and for a good and positive experience. More

WORST new car buying experience ever. Car was on order for over 13 months and when it arrived it lacked a number of the options we had ordered (e.g., rear cargo mat and wheel locks). Neit Car was on order for over 13 months and when it arrived it lacked a number of the options we had ordered (e.g., rear cargo mat and wheel locks). Neither management nor staff know their product. They tried to tell me the plastic cover underneath the motor was the skid plate that was ordered with the vehicle. Also, dealership added an extra $2.2K to the car's price and passed it off for extras they added, which are basically worthless. If we had not waited for 13+ months for this car, I would have asked for my deposit and walked out of the dealership. This was our 2nd Kia. Our first Kia was purchased at Tri-City Kia, Eden, NC and was a far better experience. No plans to return to this dealership. More

Worked with Pa. He was very patient with me. I tested several cars before finding the right car. Everyone at the dealership was very friendly and accommodating. This He was very patient with me. I tested several cars before finding the right car. Everyone at the dealership was very friendly and accommodating. This is my 3rd purchase from this dealership. Thank you to everyone for your assistance. More

Worked with Allan to trade in my Kia for a newer one! Best ever experience working with him as well as Nick in finance. Spoke with Sharon as well and everyone there is always so pleasant and accommodatin Best ever experience working with him as well as Nick in finance. Spoke with Sharon as well and everyone there is always so pleasant and accommodating. I take my car there for service and always great experiences from everyone, I’ve been other places and refuse to return because of the customer service but at University it’s all around great and that’s the main reason when looking at a newer car I stuck with what I like as well as the service, I can’t say enough good about University Kia!!! Great assets to the company and keeps with company in great standings! Kudos to you all!!! More