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University Kia
Huntsville, AL
161 Reviews
As a premier Alabama Kia dealer, we have a huge selection of new and pre-owned vehicles from which to choose. University Kia Huntsville online and offline customers enjoy vehicle specials every day. We offer Kia service & parts, an online inventory, and outstanding financing options, making University Kia Huntsville a preferred dealer serving Huntsville, Madison, Decatur, Athens, Scottsboro, Gurley, Brownsboro, Cullman, Fayetteville, Harvest, Lacey Springs, New Hope, Normal, Owens Cross Road and Valhermoso Springs area Kia buyers. Ready to set up a test drive? Visit our Madison area Kia dealership in Huntsville, AL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 161 reviews
July 24, 2023
Great attitude awesome customer service. First time going, would recommend. they have a nice waiting room and complementary shuttle just in case you have to go somewhere. Now that’s what I c First time going, would recommend. they have a nice waiting room and complementary shuttle just in case you have to go somewhere. Now that’s what I call. Awesome customer service. More
by users-01tipsier
Employees Worked With
Catherine
July 12, 2023
Great service personnel and dealership. On time with appointments and accomodating. Very good time.me! On time with appointments and accomodating. Very good time.me! More
by jpickard213
Employees Worked With
July 11, 2023
Dee is the best all around. She is so sweet and does everything she can to make you happy. Even though we had problems with the first vehicle, they made it right. We are so happ She is so sweet and does everything she can to make you happy. Even though we had problems with the first vehicle, they made it right. We are so happy. More
by Shann
July 06, 2023
Last July, I purchased a 2022 Kia Seltos from Corey Lewis at University Kia. Process went fine. As it was used, I paid $3523 for the additional warranty and I was told that when I traded it in (which I indic at University Kia. Process went fine. As it was used, I paid $3523 for the additional warranty and I was told that when I traded it in (which I indicated I woul be doing the next year) that this amount would be refunded. I purchased a new 2024 Kia Seltos from Galeana Kia (Fort Myers) on June 20, 2023 - and they provided me with the paper work I needed to give to University Kia in Huntsville to process my refund and assured me it was a fairly simple process. I have called and left messages - I have emailed - I have used the text and chat contact feature - I have contacted the corporate - I have posted on the University Kia and Kia United States FB pages - I have emailed and called Micheal Lucente the sales manager - every day since June 28 and I have not received one call back. This dealership wants you to buy from them, but they REFUSE to provide common customer service by calling customers back. Absolutely unacceptable. Why can't they stand by what they said? Why can't someone call me back? More
by LISAMARIE.SMITH
Employees Worked With
Corey Lewis
June 24, 2023
Had a great experience. Cheyenne was terrific to work with and I never felt pressured into anything. Andrew in the finance department was informative, patient and had a grea Cheyenne was terrific to work with and I never felt pressured into anything. Andrew in the finance department was informative, patient and had a great attitude. Top notch customer service all around. More
by Matt G.
Employees Worked With
Cheyenne (Sales), Andrew (Finance)
June 23, 2023
They were Helpful, polite, professional, courteous, and worked to get me the best deal. It was worth the two hour drive to purchase the vehicle. Ringing the gong was fun too. worked to get me the best deal. It was worth the two hour drive to purchase the vehicle. Ringing the gong was fun too. More
by steelermahn
Employees Worked With
Stacey and Andrew
June 20, 2023
Do not ask to get your tires rotated they charge you and do not do it ,other than that it was good . do not do it ,other than that it was good . More
by Moneal92154
Employees Worked With
June 19, 2023
Do not. ..I repeat do not do business with this dealer. Shady is the name of the game. Let me quote what Heath said about my maintenance package when I questi ..I repeat do not do business with this dealer. Shady is the name of the game. Let me quote what Heath said about my maintenance package when I questioned an aspect of the "service:..."I don't care what the sales or business side of University Kia told you, this is the service department." So they are happy to sell you a 60K Telluride on one side and happy to screw you over on it on the service side even after paying up front maintenance. Never again with this dealer. If that doesn't just roll together the whole problem with the US dealer-driven car sales fiasco, I don't know what does. More
by J
