University Kia

Great experience. Couldn’t have been a better experience. Thank you Mary Thompson Business Development Rep. and Steve Aikens sales. Mary and Steve were friendly, knowledgeable and professional. Thank you Mary Thompson Business Development Rep. and Steve Aikens sales. Mary and Steve were friendly, knowledgeable and professional. More

The car buying experience was very enjoyable. University Kia has a very smooth and effective process for purchasing a new vehicle. The entire staff is there to support you through the entire journey. Everyo Kia has a very smooth and effective process for purchasing a new vehicle. The entire staff is there to support you through the entire journey. Everyone on the their team was very professional and friendly while helping you select a car. University Kia has warm friendly atmosphere to shop in. There is never any pressure on you while you take your time to decide on your new car. I would very highly recommend visiting this dealership if you are in the market for a new or used car. They even assisted me in setting up my GPS. Patrick Budin More

Everything was wonderful from start to finish. All of the staff was very nice and Kim Wedge was a great help to me. Kim definitely put in the work to find the exact car I wanted and helped me get a note in m staff was very nice and Kim Wedge was a great help to me. Kim definitely put in the work to find the exact car I wanted and helped me get a note in my price range. I highly recommend this car dealership location. They have great customer service. More

Bought a used truck from KIA. Truck broke down right after I made first payment. They told me to bring it up to them in service department. When I got there they didn't even pop the hood or plug in a c after I made first payment. They told me to bring it up to them in service department. When I got there they didn't even pop the hood or plug in a computer. Said "we can't do anything. You didn't buy an extended warranty from us." So I went to Nissan dealership and not all of the issues were covered by warranty there either. They said rats chewed up sub harness and the knock sensor. I have lived at my house for 3 years and nothing ever happened to my other cars. No rats chewed on them, but KIA said they did an inspection on the truck and nothing was wrong. I do not recommend you purchase from University Kia. More

Sharon is the most thoughtful and detailed sales associate! Bought 2 cars from her and will be back! Great dealership all the way to financing! Highly recommend! associate! Bought 2 cars from her and will be back! Great dealership all the way to financing! Highly recommend! More

Stay away from service dept!!!!!!Worst.experience.ever. I don't think i've ever wrote a bad review before but, if i can help save one person from this xx, then boom here ya go. Long story short 6 weeks they don't think i've ever wrote a bad review before but, if i can help save one person from this xx, then boom here ya go. Long story short 6 weeks they had my car 6 WEEKS, and costed me 3k. The Car wouldn't start so we had it towed to kia. Service dept called few days later and said they figured out the problem, car was good to go. Then he says but, your radio won't turn off, was that happening before? said nope that's a new one. He then stated that it was where we jumped the car off,( it's a hybrid, curse me for wanting to reduce my stupid carbon footprint) I said i know you can't jump hybrids under the hood, he said well the tow truck did it. I said nah the tow truck driver knew not to and he loaded it up and brought it straight to kia without getting under the hood or the trunk. Didn't hear anything on the car for a week, so i called, was told my tech has been working for kia 22 years and he can't figure it out and he is on the phone with kia head quarters going back and forth trouble shooting. Said ok cool text me, keep me updated. Another week goes by, nothing. I call again they tell me the service person that i had been talking to was no longer there and he was suppose to have called to asked if they could run a 230 dollar diagnostic. I said well i'm kinda screwed here so run it. Got called back wasn't what they thought, but they knew now and that is was ganna be a 800 dollar part. Once again what can i do? So order the part dude. Didn't hear anything for awhile again. So called they said oh your part came in should be thursday. waited for a call back, text, e-mail, carrier pigeon. Heard nothing so i called back on a monday. oh your part got her saturday we are ganna have it till at least wednesday. I mean why not they had it over a month by this time what's 2 days? Got a text that same day which was 8/31/20 car should be ready tomorrow by 5:30 after all, omg awesome and a day earlier than expected!! Then asked if price had been discussed, said no sir only the 230 diagnostic and the 800 dollar part you told me. He said ok its $3200.00.... wait. What? Ok once again what can i do but shell out the 3k and die a little inside. So next day Called at 4:30 was told the finishing touches were being done and it would be good to go at 5:30! In route to kia got called at 5:20 (guess who) now car wasn't ganna be done after all. Said ok, cool(I was only half way through an hour drive to kia),said yah just let me know didn't hear anything so i called 9/8/20 and they said the car was finally ready!!! After 6 weeks! So get there to get the car and ask what did 6 weeks and $3,000 dollars get me? Like seriously i just got to know! This xxx car is worth like 4k on a good day and I'm being generous. I mean muddy paw prints, nephew spilled an entire bottle of formula back there, multiple coffee stains, hit a door on memorial parkway. list goes on man. Looked over the summary there was a battery i never approved and while looking at the rest of the bill i was informed by the service manager that whatever agreement i had with "charlie was not their responsiblity" i asked the service manager what would he do without a car for 6 weeks? How would he manage? Honestly would that not complicate your life a little? He said honestly i'm prepared and have an extra car. I however, suck at life and do not indeed have a backup car. So dear sweet merciful jesus stay away from this place! At least if you need auto repair. Cause for all i know 3k is a good price but no one took the time to say it's this much because of this or that. I just had a poor girl working the counter looking confused as xxxx not knowing what is with this "karen" and then a service manager saying it was his predecessor's fault. Good luck friends. More

Dont go there with pre approval. They do not honor. Had pre approval of 3.26 and.ended.up of 5 percent from another bank. Stay aeay pre approval of 3.26 and.ended.up of 5 percent from another bank. Stay aeay More

Awesome Experience at University Kia I had been through every online source car shopping for my granddaughter a safe, excellent value car for her 16th birthday. When I spotted the perfect I had been through every online source car shopping for my granddaughter a safe, excellent value car for her 16th birthday. When I spotted the perfect car on University Kia's website, I emailed to check the availability. I received a call back and was directed to Maurice Dobbins. If I told you that within an hour, we were on our way for a 5 hour drive to pick up that perfect car, you might think I was dreaming but within 24 hours, the dream came true for my granddaughter - Passion red, Kia Optima S with moonroof, Apple car play and less than 11,000 miles. Everyone at the dealership was great, the car was detailed like new and ready for pick up. We highly recommend that you give University an opportunity to earn your business! More

Wonderful place to buy a car I had an amazing experience working with the sales representative Avery. He listend to my wants and needs and did so in a respectful manner. He worked I had an amazing experience working with the sales representative Avery. He listend to my wants and needs and did so in a respectful manner. He worked with the managers to get me the best deal possible with the situation I was in. I was very impressed and would recommend this dealership to anyone! More

Sales Representative Andrew Harris - superb Andrew Harris is one of the few sales associates I have met who has a genuine concern for helping customers solve their transportation needs - he's no Andrew Harris is one of the few sales associates I have met who has a genuine concern for helping customers solve their transportation needs - he's not just pursuing the next sale - he sincerely strives to help people with improved transportation solutions - this makes all the difference. More