University Audi

Another great experience with Zoltan Gyorki, Audi’s fabulous brand specialist! We have bought four cars from Audi Seattle, three from Zoltan in the last year. Zoltan is simply a pleasure to work with, fabulous brand specialist! We have bought four cars from Audi Seattle, three from Zoltan in the last year. Zoltan is simply a pleasure to work with, has repeatedly exceeded our expectations, making sure we got the best pricing and the exact car we wanted. He is patient, personable and thorough. He is very knowledgeable about all things Audi and has great travel stories! Could not be more thrilled with our interactions with him and our new cars. Highly recommend working with him!! More

A Smooth and Enjoyable Car Purchase Experience at Audi of Seattle Recently, my wife and I had the pleasure of picking up our newly leased SQ5 from Audi of Seattle. This marked our seventh Audi purchase fr Seattle Recently, my wife and I had the pleasure of picking up our newly leased SQ5 from Audi of Seattle. This marked our seventh Audi purchase from this exceptional dealership, and each experience has consistently exceeded our expectations. Our salesperson, Jon Pollock, was instrumental in making this transaction seamless and enjoyable. As always, Jon demonstrated his exceptional customer service skills, attention to detail, and unwavering commitment to meeting our needs. His expertise and genuine care for our satisfaction set him apart as one of the finest car salespeople I have ever encountered. The SQ5 was meticulously prepared for our pickup, showcasing Audi's dedication to delivering a premium experience. The entire process, including the return of our previous leased Audi, was handled efficiently and without any hassle. Once again, Jon Pollock and Audi of Seattle have proven their unwavering commitment to customer satisfaction. I wholeheartedly recommend Jon Pollock and Audi of Seattle to anyone seeking a premium car purchase or lease experience. Thank you, Jon, for consistently providing exceptional customer service. We are delighted with our new SQ5 and grateful for your expertise. More

We had an excellent experience trading the 2006 Acura MDX with a 2019 Audi Q7 - very professional staff and zero pressure sales team - the pricing was excellent and reasonable. The staff is professional and with a 2019 Audi Q7 - very professional staff and zero pressure sales team - the pricing was excellent and reasonable. The staff is professional and personable. Working with Jamie Cheng was a great experience. Overall, the best dealership we have worked with in the last 10 years. More

I purchased a Q5 through Mike Kingma at University Audi Seattle and every time I’ve visited the dealership, it’s been a positive, welcoming, and first-class experience from start to finish! I highly recomm Seattle and every time I’ve visited the dealership, it’s been a positive, welcoming, and first-class experience from start to finish! I highly recommend requesting to work with Mike Kingma if you’re looking for a 5-star+, top-notch experience where expectations are vastly exceeded. Mike has been providing Audi Seattle with over 40 years of reputable and meticulous customer care, doing everything seemingly possible to ensure the experience commensurate with the Audi name. Thanks to his resolute customer-centric dedication, continuous and transparent communications, and practically immediate responses, I adamantly recommend choosing Audi Seattle for your next purchase! Mike Kingma over-delivered on Audis commitments and I’ve never felt more valued as a customer. Thank you for the fantastic experience, Mike!!! More

We had leased a 2019 Audi during a very stressful time in our lives. We realized that we had made a mistake in leasing and attempted several times to work out a deal to get out of the lease. 2021 arrived an our lives. We realized that we had made a mistake in leasing and attempted several times to work out a deal to get out of the lease. 2021 arrived and car prices went through the roof. We decided to contact Jaime at University Audi again and he informed us that we could return the car 11 months early at no charge (this was a win for us because we wanted out). We arrived and Jaime was quick to get the keys and rush us out of there. we went inside and he went over the car quickly and said that we were done... It was really strange and we asked to get something in writing because there was nothing that said we signed off to end the lease. Jaime left and then came back with an "End of Term Vehicle Return Receipt" and he had signed it for us. He was happy to rush us out of there and was bragging to his co-workers about how he was able to acquire the Q7 that he had a customer for already. It was very unprofessional and just felt wrong on so many levels. It takes hours to enter into a lease agreement and then it's like a joke to leave it. They were happy to make $10K+ on the new deal and we were just unimportant nobodies to them. It is not a good look for them and I won't shop there or recommend them to anyone. More

Excellent buying experience. Jamie & his manager (Cory? -sorry man, forgot) really took care of me. I'm a difficult customer to please, and they made it happen. Went over and above. Gave me a solid offer o -sorry man, forgot) really took care of me. I'm a difficult customer to please, and they made it happen. Went over and above. Gave me a solid offer on my trade and even discounted their car in an effort to overcome a small issue we had. Solid folks, solid dealership. This is my 3rd Audi and don't see myself swapping out of the brand anytime soon. More

I had a great experience with Ben Moses at University Audi in Seattle. He's bright, experienced, knowledgeable, personable, frank and works for your business. He went out of his way to find what best fi Audi in Seattle. He's bright, experienced, knowledgeable, personable, frank and works for your business. He went out of his way to find what best fit my needs, and I'll refer business to him enthusiastically. More

Audi Seattle misrepresent condition of car We had the WORSE experience with Rob Will owner of the Seattle Audi and VW dealership in university district, Director of used car sales (Mike Kingma) We had the WORSE experience with Rob Will owner of the Seattle Audi and VW dealership in university district, Director of used car sales (Mike Kingma) and general manager (Miles Richardson). My son, a college student, bought what he though was his dream car -- an Audi A4 station wagon. The sales person at Audi Seattle in the University District, Tyler Hebold, failed to disclosed that the car my son was buying was under a class action suit because of heavy oil consumption. At the time of sale, the car was covered by the class action suit (under 80k miles) but the dealership never told my son about it. My son learned about the class action suit after he moved to school in Nevada. He was continually putting oil in the car until the Audi Reno dealership mentioned the class action suit. By then the car had over 80K miles on it so it was not covered under the suit. We contacted Audi Corporate and they agreed to review the situation and possibly cover repairs to show “goodwill” but they wanted Audi Seattle-U District to also help pay for repairs. I contacted Audi Seattle-U District and talked to Corey about this cost-sharing plan but he was unresponsive and never did anything to help us. Eventually I called and spoke with the dealership owner, Rob Will, who initially seemed interested in reviewing the case. He asked for copies of the purchase documents, although they should be in his shop, but I complied. Rob Will agreed to review the case and get back to me. A few weeks went by and I did not hear back from him, so I called and left several messages. I placed several calls during the following weeks to Rob Will but he never returned my calls. It is unimaginable that the owner of a large dealership who agreed to view the case and call back simply ignored a customer. If the decision was not to share in the cost, he should have owned the decision and notified us. It is incredible that Rob Will did not have the courage to call back and provide his decision. I finally left a strong message for Rob Will and received a call from Ivan Velko, Sales Manager, who agreed to research the case and call me back. Velko did not call back either; instead I had a call from Mike Kingma, Used Car Salesman. Kingma proceeded to tell me the decision that Audi Seattle-U District would not help with repair costs. I strongly suspect that the dealership reached this decision weeks earlier but no one there had the decency or courage the let us know. Kingma suggested we should have purchased an extended warranty, however the extended warranty does not cover issues in a class action suit; we would have spent more money and no benefits. Mike Kingman lived up to the stereotype of a "used car salesman" -- he was rude, indifferent, and, in the middle of the phone conversation, he hung up on me. Later that day I called and spoke with the General Manager, Miles Richardson, who was no help and did not seem to care that the staff was so dismissive of a client. Our experience with several employees at the dealership shows the lack of decency, common courtesy, integrity, and lack of professionalism of Audi Seattle-U District staff. It is a shame that Audi Seattle-U District took advantage of a college student and misrepresented the condition of the car to make a quick sale. Even worse, Audi Corporate urged Audi Seattle-U District to share in the cost of repair but the dealership chose to ignore this, showing no "good will" towards a customer. Audi Seattle has lost what could have been a repeat customer in my son, and several others among our family and friends, for less than $2,000 -- their proposed contribution to repair the car. So the moral of the story is never do any business with Audi Seattle-U District or these individuals who will mislead, deceive, avoid, and fail to follow through with their customers. The dealership just hopes you go away. Our family will stay away and we'll encourage everyone we know to stay away as well. We strongly warn everyone about Audi Seattle-U District and its unprofessional staff -- take your business elsewhere! More

Car returned finally- Charged my card for rental car gas My car was finally returned 8-14-18 at 3:30pm... Then they charged my CC to put gas in the rental that they brought to me yesterday! Imagine tha My car was finally returned 8-14-18 at 3:30pm... Then they charged my CC to put gas in the rental that they brought to me yesterday! Imagine that--then I got a SORRY from them again! What has happened to customer service especially with this dealership... Would not recommend so unprofessional. More

Extremely unprofessional and condescending experience I recently purchased my second Audi, an A6 from Audi Bellevue. Since purchasing from Audi Bellevue, I've heard positive feedback from friends of mine I recently purchased my second Audi, an A6 from Audi Bellevue. Since purchasing from Audi Bellevue, I've heard positive feedback from friends of mine about Audi Seattle’s service department and have been considering establishing service there for my other vehicles. For this reason, I decided to stop by Audi Seattle as I am in the market for a new Audi SUV. Unfortunately, my in-person interaction with Audi Seattle was far from preferable. It made me walk away from the possibility of purchasing my third Audi with a lot of frustration. My interaction was with a sales associate who possessed a strong combination of immaturity, arrogance and lack of competency in what it takes to facilitate a positive interaction with a customer. Trying to not become too detailed I will highlight a select few: 1. I walked into the showroom anticipating the purchase of a new Audi SQ5. Having researched in advance I believed I had a good idea of what I was looking for. I called ahead in an effort to establish rapport with a salesperson so that they would anticipate my arrival. After arriving hours later and asking for Brad by name, I was pointed towards the showroom and waited 15+ minutes with no update from anyone. After inquiring at the front desk I was told that I was being handed off to Tyler who was “a great sales rep and would take excellent care of me.” This was fine with me; however, it would have been more professional for someone to let me know sooner than me waiting for 15 minutes then having to go inquire on my own. 2. After test driving the car I had a handful of thoughts and questions to ask. When I walked back in the door, Tyler asked me “how did you like it?”. I responded “I liked it, but I have a few questions, concerns and considerations I would like to discuss with you. He replied “ok, so are you going to buy it?” I was floored. I then repeated my statement, “I liked it, but I have a few questions, concerns, and considerations I would like to discuss with you.” I then asked, “is this not the normal next step in the process of buying a car?” He replied, “well a lot of people just buy the car”. Seriously? If that was the case then Audi Seattle doesn't even need sales associates. Very unprofessional. 3. After sitting down, I indicated that while driving the car, I noticed a significant lack of responsiveness when performing a rolling acceleration which most people would attribute to Turbo lag. I explained that I previously test drove an S4 that had the same engine configuration and didn’t feel this same lag in responsiveness. He bluntly suggested that this must have been my ‘perception’ of the performance rather than an actual issue. After leaving and doing a bit of research I found that this lag in responsiveness is a very common complaint which is detailed in many reviews both by media and consumers alike. I wouldn’t necessarily expect a salesperson to openly own up to this as a known issue, but I would hope that they were knowledgeable enough to know it is a common complaint and not blame it on a customer’s inability to accurately perceive performance. If he was actually unaware, I hope he did research afterwards to be better equipped to handle an inquiry such as this in the future. 4. During our conversation, I indicated that the configuration we drove is not exactly what we were looking for. A good salesman would either point me towards another similar car in stock that meets our needs or look at this as an opportunity to push me into a custom order. Instead of doing either of these, the salesman immediately lost interest. From then on out, he directed his attention squarely at his computer screen for extended periods of time, which required me to repeat myself on multiple occasions. When we were leaving, I realized that he had never volunteered his business card to me, so I asked for it and for novelties sake decided to ask about other new or used stock that may have met our needs. I was able to confirm that there were multiple other vehicles on the lot that would likely have met our needs, but these unfortunately for Audi Seattle were never suggested. At this point we were too far past the point of working through additional options. Bottom line, from the moment I entered the dealership to the moment I left was one of the most unprofessional and condescending experiences I have ever encountered when trying to purchase a car. However, it was completely enlightening since I now do I not foresee purchasing an Audi from Audi Seattle or consider them as an option for servicing my Audi's. If I don't have confidence in their sales associates, I certainly don't have confidence in their service department. More